Berry & Jones Plumbing & Heating

I used them for 15 years and I never had any problems until this year. Now, they don't return calls and I paid them promptly. If they return calls, they don't come. I switched, I gave up on them. I don't use them any more. The wife is the one who takes the calls but she doesn't return. If they say they will call you back, they don't call you back. I called the next day and she was like, 'Oh, you have got to turn that water off. We didn't come yesterday and so we didn't call you but you have got to turn that water off.' If I didn't know that, wouldn't I have been in big trouble. Their price was reasonable. I gave them a C because they don't come or call anymore. They did the same thing to my neighbor, it seems they got too busy for themselves. If you don't return calls, you can't call that very professional. I would never use them again.