B & C FLOOR STORE
About us
Come visit with us. We would love you to peruse and test our flooring samples . . . walk on them, feel the quality, choose the color, style, finish and/or texture of your liking. We will be here to help you through the process, from the introduction of our products to the installation. Our showroom in Portsmouth NH has over 2,000 SF of flooring and tile samples to choose from. Our staff is most knowledgable and helpful. We look forward to working with you whether it is a residential or commercial space, new construction, remodel, one room or your entire home or office space. We help you create a stylish space one floor at a time.
Business highlights
22 years of experience
Services we offer
Carpet serging and binding for carpet purchased through our store, Custom Sized Area Rugs, Design Assistance, Flooring sales & expert installation, Free Measures, Product Education
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.915 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 7% | ||
| 0% | ||
| 0% |
Showing 1-15 of 15 reviews
Leslie M.
Jul 2015
Started well then the job lingered. Between unexpected trouble with the sub floor, not their fault, several sick days, and items not ordered for the job, it took longer than quoted. The other inconvenience was it took them two weeks to remove the ripped out carpet.
Response from B & C FLOOR STORE
"[Member Name Removed], Thank you for taking the time to write this review; we appreciate your feedback. This is not the way we want to do business nor how we want our customers to feel about their installation. We have taken steps to ensure this does not happen again. We not only expect our installers to be expert installers but we insist they to be prompt, courteous and professional. We have replaced this installer with someone who satisfies these requirements. We apologize for the stress and inconvenience this caused you. Thank you again for your review. Carol Burgard"
Holly S.
Jun 2014
Everything went as it should...the owners are easy to deal with. The installers were punctual, professional, organized and tidy. I would hire them again.
Amy T.
May 2014
Very well. Great service, came out to my house right away, allowed me to keep carpet samples, responsive to phone calls etc. Friendly but not pushy. Installation went well. Installers grumbled about having to take their shoes off and cut up the existing carpet when I had asked if we could keep it in large chucks earlier. But, all in all it was a great to have completed and we're really happy with the end result! I would definitely recommend B and C Floor to others.
Response from B & C FLOOR STORE
"We strive to have 100% customer satisfaction so your honest review is very helpful to us. Thank you for taking the time to review our business, we appreciate your business. Carol & Brett"
Pat R.
Mar 2014
Excellent work. Very happy with the quality of work as well as the product. On time, great follow-up.
Response from B & C FLOOR STORE
"Thank you [member name removed], we appreciate your kind words and for taking the time to write a review. We enjoyed working with you too! Carol & Brett"
Joe M.
Oct 2013
They were very nice and efficient - the estimate was performed promptly, the work was done as soon as the carpet could be delivered from the wholesalers, and the installers were exceptional at working around our truly challenging schedule. Their prices were very good, although I went into this with the thought of those television ads promising to carpet up to three rooms at $199 per room, so I guess that I wasn't being realistic in my expectations. All-in-all, they are the people that I will call next when I need some carpeting installed...
Stephen T.
Oct 2013
Excellent all around. Beat competitors price significantly on exact same carpet and did a great job with the installation. First Class outfit!
Response from B & C FLOOR STORE
"Thank you [member name removed] for the wonderful review. It is much appreciated. We enjoyed working with you on your project. Brett & Carol"
Steven N.
Jul 2013
It went fine. They were professional, on time, and on budget. They did a good job.
Response from B & C FLOOR STORE
"(Member name removed), thank you for taking the time to post this review on Angie's List. We appreciate it!"
Wendy R.
Mar 2013
They were very helpful in advising me what would fit my budget needs. The workers were clean and prompt. They provided me with a good economical budget and were very patient in guiding me to what I wanted. Everything turned out looking very beautiful.
Response from B & C FLOOR STORE
"Thank you for your kind words, we appreciate you taking the time to post a review about us on Angie's list."
Loren S.
Mar 2013
In one case, the client had been told by three other flooring stores that the product he wanted was discontinued and unavailable. Brett called the manufacturer, found out the product was not only still available (under a different name), but also was able to price, install it, and take outstanding care of the customer for less than the competitors wanted to related products.
Anytime you walk into their store, you will be made welcome immediately, and allowed to explore as you prefer, either with guidance or without. There's a great reason their tag line is "We Floor our Customers!" Brett and Carol will certainly do whatever they can to make their customers satisfied and happy.
Anytime you walk into their store, you will be made welcome immediately, and allowed to explore as you prefer, either with guidance or without. There's a great reason their tag line is "We Floor our Customers!" Brett and Carol will certainly do whatever they can to make their customers satisfied and happy.
Response from B & C FLOOR STORE
"Member, many thanks for your wonderful review. Brett and I really appreciate you taking the time to post this review on Angie's List. Thank you! Carol & Brett"
Henary B.
Mar 2013
We were very impressed with the amount of products in the store. Carol was very knowledgeable, and she explained everything to my wife and I.
Response from B & C FLOOR STORE
"Thank you Customer. We appreciate you taking the time to write this review. We're glad you are enjoying your new carpet!"
Alana F.
Feb 2013
We could not be happier with the work that has been done in our master bathroom. Carol and Brett were so helpful in helping us select the tile for our shower and floor. They know their products and helped us make selections that would be beautiful and functional. The tile installers, Steve and Sonny were fantastic to work with. They took the time to explain options to us and went above and beyond to make the shower look beautiful. B and C will also be doing work in our other bathroom and kitchen, so I feel confident those projects will go smoothly also.
Response from B & C FLOOR STORE
"Thank you for your kind words. We appreciate you taking the time to write about your experience. Thank you again! Carol & Brett"
Pam T.
Feb 2013
Brett and Carol have a great showroom with multiple samples, and are very generous with lending boards and samples so that my clients can see the flooring choices in their own home and alongside their existing furniture and possessions. They are always willing to provide information and honest feedback regarding flooring selections, and I don't know a more pleasant, honest and competent couple to rely on for my flooring needs on the Seacoast. I would absolutely entrust any of my clients - up to and including my parents - with service and attention provided by Brett and Carol.
Response from B & C FLOOR STORE
"Thank you so much for this review. It is much appreciated. You know we feel the same about referring our customers to you!"
Joni O.
Feb 2013
I was extremely happy with my experience at the B & C Floor Store. I
went in to shop for new kitchen flooring and was very impressed with
the variety of carpeting, hardwood, tile, and vinyl that they carry.
The showroom is set up beautifully, making it easy to see everything
that they offer. Brett was very helpful, asking questions to get an
idea of what I wanted and what would work best for my home. He showed
me several different options, explaining the differences between the
various types of flooring. He spent a great deal of time with me,
helping me to choose the right flooring and color. He offered just the
right combination of helpful advice and time for me to think about the
options without pressure. I was able to take several samples home with
me in order to see how each one would look in the room. This was
extremely helpful because things look very different in a large showroom
than they do in a smaller room with different lighting and colors.
Once I chose the sample I wanted, Brett came to my home to measure the
room, the order was placed and the flooring was delivered in a very
short time. The installer arrived at my home on time and was very
polite and professional. He worked quickly but carefully and kept the
work area as neat and clean as possible. When he finished, he showed me
how to move my refrigerator in the future so that it would not damage
the flooring. I would definitely recommend the B & C Floor Store to
anyone who is looking for any type of flooring and wants to get the
personal, one-on-one type of service that they offer.
went in to shop for new kitchen flooring and was very impressed with
the variety of carpeting, hardwood, tile, and vinyl that they carry.
The showroom is set up beautifully, making it easy to see everything
that they offer. Brett was very helpful, asking questions to get an
idea of what I wanted and what would work best for my home. He showed
me several different options, explaining the differences between the
various types of flooring. He spent a great deal of time with me,
helping me to choose the right flooring and color. He offered just the
right combination of helpful advice and time for me to think about the
options without pressure. I was able to take several samples home with
me in order to see how each one would look in the room. This was
extremely helpful because things look very different in a large showroom
than they do in a smaller room with different lighting and colors.
Once I chose the sample I wanted, Brett came to my home to measure the
room, the order was placed and the flooring was delivered in a very
short time. The installer arrived at my home on time and was very
polite and professional. He worked quickly but carefully and kept the
work area as neat and clean as possible. When he finished, he showed me
how to move my refrigerator in the future so that it would not damage
the flooring. I would definitely recommend the B & C Floor Store to
anyone who is looking for any type of flooring and wants to get the
personal, one-on-one type of service that they offer.
Response from B & C FLOOR STORE
"Member, it was a pleasant surprise to see your review on Angie's List. It's so nice to have someone take the time to talk about their experience with us and our installers. It was a pleasure working with you as well. Thank you!"
Chad F.
Feb 2013
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Response from B & C FLOOR STORE
"What a great review Member! We always appreciate someone taking the time to say a few words about our store and their time here. Thank you again! Carol & Brett"
Kathy N.
Feb 2013
First of all as you enter their showroom, you are greeted with a warm, friendly knowledgeable person. I was fortunate to get the owner Carol (although everyone there is just attentive). There is so much to choose from for your floor and tile needs, but don't be overwhelmed because the sales person will guide you as needed. I happened to be looking for stair runners for my foyer, I knew my budget but I wasn't certain what type of carpeting I wanted. I was introduced to many types of carpeting and received information on each of the samples I was interested in ( I could have received info on any one of them but we just stuck with what I was interested in). I was also given private time to peruse the showroom, pull out any samples that caught my eye and was able to test them under foot.
With the help of Carol, I chose the carpet best for my budget, style of my home and wearability. Carol was kind enough to order me a samples of the carpeting, I was torn between 2 colorsI so they ordered me the 2 samples. These were not just tiny samples they were about 12" x 12"! I was also given the choice of edging on my stair runner and again I wasn't sure, so they had their edger put the different edges on the color sample I chose to give me a feel of what it would look like. Once I made my choice, we set up an appointment for measurement of my staircase. which was within a few days and my carpet was ordered that day.
I was just pleased with the installation. The installer was professional, neat ( he was tidy throughout the installation) and experienced!
I wish I could show you a photo but I cannot see where I can upload it.
With the help of Carol, I chose the carpet best for my budget, style of my home and wearability. Carol was kind enough to order me a samples of the carpeting, I was torn between 2 colorsI so they ordered me the 2 samples. These were not just tiny samples they were about 12" x 12"! I was also given the choice of edging on my stair runner and again I wasn't sure, so they had their edger put the different edges on the color sample I chose to give me a feel of what it would look like. Once I made my choice, we set up an appointment for measurement of my staircase. which was within a few days and my carpet was ordered that day.
I was just pleased with the installation. The installer was professional, neat ( he was tidy throughout the installation) and experienced!
I wish I could show you a photo but I cannot see where I can upload it.
Response from B & C FLOOR STORE
"So happy we were a part of your project. We have alot of fun helping our customer select the right floor for their home so it was our pleasure. Thank you for taking the time to post this review for us. We really appreciate it! Carol & Brett"
Licensing
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FAQ
B & C FLOOR STORE is currently rated 4.9 overall out of 5.
B & C FLOOR STORE accepts the following forms of payment: CreditCard
Yes, B & C FLOOR STORE offers free project estimates.
No, B & C FLOOR STORE does not offer eco-friendly accreditations.
No, B & C FLOOR STORE does not offer a senior discount.
No, B & C FLOOR STORE does not offer emergency services.
No, B & C FLOOR STORE does not offer warranties.