BIGGART MARINE SVC

After reading the report of the woman above I just had to write and set the story straight. While we were out back in the service area we heard a woman come in and from the start we knew she was going to be trouble. The first thing she said to Annette, one of the owners, was that her husband told her to come there to buy some supplies for their boat but she didn't want to, so she went to West Marine instead. She began picking up things in the store, life jackets, boat fenders etc.. and with each thing she picked up she told Annette how her prices compared to those at West Marine. ( At this point I would have asked the woman to leave but Annette managed to keep her calm and try to talk to her.) The woman then picked up a motor mount and asked Annette if it would work with her kicker engine and if so how it would work. Every time she attempted to answer the womans questions the woman spoke over her. This continued for several minutes. The woman would not let Annette talk. Finally she actually told Annette to "shut up and let her finish her question!" At that point she told the woman that it was not a problem and left her standing in the middle of the store all alone. Personally I thought it was better than she deserved. Some people are just so arrogant and rude that I wouldn't be able to keep my cool at all and this was definitely one of those times. As far as our experience with Biggart Marine, it was excellent. Bill is extremely knowledgable with all types of engines and Annette and Leah are great in the store and with looking up parts and giving advice!

Horribly. I ignored that the place was dirty and the stock was old, since many marine places are like that. What was seriously appalling was the way the woman partial-owner acted. I have a antique sailboat that I plan to put a motor on. I attempted to ask her about her one mount in stock and to describe to her my transom design. I was never able to ask a full sentence without interruption. When I finally asked if I could finish my sentence, she stormed off saying "You're just a sailor" and never came back. Not sure what it was all about, but I suggest you don't put yourself through dealing with someone like this.