
New England Gutter Kings Inc
About us
No subs. Cost is determined by the job. No travel charges. Additional phones: (978) 256-0092, (978) 475-4936, (603) 880-0440, & (978) 486-3379.
Business highlights
Services we offer
Installation of seamless aluminum & copper gutter, clog free gutter system, copper & zinc gutter, gutter guards & screens, half round aluminum, repairs & cleaning.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
4% | ||
8% | ||
8% | ||
8% |
Monday, Nov 30 came & they did not show. I called & they said the crew must not have had time & would be there tomorrow. Once again, they never showed. Thursday, Dec 3rd, I get an automated message saying they would be there the following day. Friday Dec 4th rolls around & again they did not show. By this time I am more than a bit irritated. I called & after getting through the automated message I finally got to talk to someone......who sounded like a kid and said he did not know how to handle the problem with the unresponsive crews.
Finally, 8 days after my appointment on Dec 8, they apparently showed because I got home to find extreme debris scattered all over my front steps and dense evergreen bushes (and I'm not talking about lit bits that might have missed the bucket). Then I walked around to the back of the house & look up to see the gutters still overflowing with debris. It was after 5 pm so I decided to wait until the next day to call the company.
The next afternoon I was not surprised to find that the company would be prompt at one thing....sending the bill!!! I called the company and the first thing I asked is if there were any notes from the crew regarding the job. I was wondering if they made a comment to their boss about why the job was not completed (like maybe they were not told or forgot about the height of the roof & did not have a tall enough ladder). I was told there was no mention from the crew as to why the job was not completed. I told the rep about the mess & about the back gutters not being completed. He asked me to email pictures & I did. He agreed to send a different crew out to complete the job & tidy up & make sure the downspouts were flushed. He agreed to Thursday morning, Dec 17, as I requested since I would be home to supervise. He said to hang onto the bill until the job was completed satisfactorily.
Thursday morning came and the crew arrived as promised. I walked around the back of the house with the two men & they took one look at the roof line and said there was a problem. They said they did not have a high enough ladder and that the company says they are no longer allowed on roofs because of one crew who had to go up on a roof (and did not like it) and complained to OSHA . I was dumbfounded so say the least (though not upset with the men themselves). They said that they did not mind going up on roofs as some jobs obviously required it depending on the design etc, but the company says they are not allowed to. I asked one of the men to call his boss with me there to explain the situation because I was not paying a bill for a job that could not be done. He did & his boss gave them the go ahead to go up on the roof if they needed to to get the job done.
Finally.....after way to much hassle.....gutters cleaned. I paid the bill immediately on-line.
To further express this company's lack of communication, two days later I get a letter from Jack Lopez, the general manager, dated Dec 17 (the same day as the redo date) telling me I am late with my payment for services provided on Dec 8. What a joke!
"We are sorry for this customer's problems that lead to this terrible rant. We do not set appointments for gutter cleaning so the reviewer's expectation that we were scheduled to perform this service on a set date is incorrect. As you will read from all our other reviews from rational reviewers we perform our services as promised with a high level of satisfaction. The reviewer has obviously issues outside of our service and I think the reader gets where the real issue is here. Please read ALL our reviews and you will find that our "A" rating on AL is well earned."
Contacted Gutter King to evaluate condition of gutters. Salesmen convinced me to have gutters cleaned and the contractors would evaluate condition. Guys showed up, cleaned and left. They said gutters were in good condition when obviously they are failed.
Be aware that they are looking for a quick expensive "cleaning".
"If the estimator didn't recommend that you replacement them it was because he didn't require one. What he did recommend was a "Gutter System Tune-Up" which means we clean & flush the downspouts, reattach & replace parts, seal corners and bring back the full functionally of the gutter system. As a gutter company that installs rain gutters day in and out, I would say that we were honest with this customer with nothing to gain from recommending a Tune-Up over a full gutter system replacement."
Avoid if at all possible.
"The offer was clear as to what was included and not included. This customer wanted us to cover the costs of work that is not covered. We are sorry they are not happy with our services and have attempted to reach them to discuss this further.."
I requested two other quotes from competitors and although I was very articulate in my communication with them on the phone and email; they both gave me a quote for replacing the ENTIRE gutter system on the house (not just the two sections I needed.) They also did not schedule the time they would do the estimate with me. Gutter King went out of their way to listen to me and explain everything.
Gutter King gave me only what I needed and didn't push me to do the other sections of the house. Price was fair. People were friendly. Two things that were disappointing: I've been picking up a lot screws and sharp pieces from the grass were they did the work. With snow on the ground (at the time they did the work) I guess that is inevitable. Also, downspouts were not extended. They just ended at the foundation so I needed to do that myself. I didn't think to ask about that and just assumed they would do it.
It would have been helpful if they left a card.
Overall great experience will use again
"We always advise our customers that we leave the bag of debris, this could have been missed but it is part of our customer service reps script which is repeated many, many times a day. Often we speak to the Mr or Mrs and they tend to not pass those details along. Part of the reason we do not take the debris is for proof of the service and so home owners know how much debris was found so they can judge how frequently they should be cleaned. We would have gladly taken the leaves if the customer had requested it. We have spoken to this customer to address this complaint and hope to have earned her future business."
"We always call using an automated service which documents when we call. I am sorry that the customer did not get the message but I can assure that we did call (I checked the call log before I posted this reply)."
Licensing
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