Rotten Rock Hardscaping & Tree Service Inc.

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I had hired Rotten Rock a few winters ago for tree service. I had nearly a dozen very large pine trees that were very tall and within falling distance of my house. At first I was overwhelmed by the thought of any tree professional tackling this job, but then I met Henry and his crew. The job was completed much to my satisfaction, and I was impressed with the level of safety and efficiency. Just recently, my water supply line from my 100 year old shallow dug well to pump (in house) began to fail. No wanting to waste any time nor chance, again I called Rotten Rock. Within 36 hours Henry arrived with his machine and new water line.....and by Noon the job was done....Wow! Thanks Henry & Todd! -Michelle in Madison

We are 100% delighted with what we call our new "living area" and the work completed by Rotten Rock.  Our initial inquiry in the dead of winter was replied to the same day and a site visit almost immediately.  Henry from Rotten Rock listened to our ideas (a lot of the inspiration came from other work Rotten Rock highlighted on their Facebook page) and helped us see how a natural bluestone patio would fit into our rustic country setting.  The quote arrived promptly and we contracted the work, which began in earnest in the Spring of 2015.  The job lasted about 3 weeks and the team performing the work were prompt, courteous, hard working and always did what they could to clean up at the end of each day...we could see the progress because they did so.  They took any suggestions we had along the way (which weren't many) and answered all our questions.  They were accommodating of the other contractors - and even installed all the underground conduit for the electrician - and offered to help with the hot tub installation.  The attention to detail of the stone work is impressive and we are pleased to know that unlike the ugly old deck that we never used, we'll have an area that will last a lifetime (we have already spent more time in our backyard in the past two months than we did the previous 5 years we owned the house!).  We were away for part of the installation but was kept informed via email from the office, which again, was always responsive.  We would highly recommend Rotten Rock for any hardscaping and/or tree work (they removed a few trees for us a few years ago too) and would use them again without hesitation.

Our goal was to built a custom boulder wall to match our existing custom wall and have a custom firepit sit on the wall surrounded by a slate sitting area. We originally contacted Rotten Rock from signage that was placed in front of another job that we would admire on our drive. From the moment we connected with Rotten Rock owners Todd and Henry we were confident they were the right people for our challenging job. They started by taking us to a similar site to show us a recent job that was close to our plan. Needless to stay the job was amazing and gave us the additional level of confidence to make the commitment to move forward. Our job was very challenging and was completed in about 3-4 weeks and during those 3-4 weeks we were not at the house to manage any aspect of their work. Once the job was completed we drove up for the weekend to take a look. My wife and I were blown away. It actually looked like an extension of our yard/hardscaping that was always there. The boulder wall, the firepit, the tree removal, the slate and the new sod looked awesome together. Henry even said he picked out the matching boulders to match the existing walls. We get compliments on the work every week we are at the property and constantly get asked who did the work. I would highly recommend Rotten Rock to anyone looking to hire a quality landscape design/hardscape company to work on their property. Brian

Todd and Henry could not be more fair and professional. They are prompt, transparent, and hard working. The trees they removed from my Conway property were about 40' tall and in close proximity to the house. The job went off without a hitch and the crew worked hard. I asked them to cut the oak into 18" pieces so I could use it in my stove and they did it at no extra charge. I now use them for my every day landscaping needs. I highly recommend this company for all Hardscaping services.

This is the best contractor in North Conway, Bartlett, Jackson for tree planting, hardscaping
Honest and Reliable

It went better then expected. All the work was done in about a day and half. Henry and crew worked very hard and very professional. All the communications with Todd were also very professional. We did not have problems and would use them again with out any hesitation.
Thanks Again, Todd and Henry.

This is the second time Rotten Rock has done a project at our home. The hardscaping done last spring on our hillside was outstanding; we knew we wanted them back again. Henry, Todd and their entire crew were all very professional, courteous and knowledgeable. The project was completed on time and on budget. While working they take the time to answer questions and address any concerns. Henry has a great eye for stone and design. They really go out of their way to make your landscaping and hardscaping dreams a reality.











They are not happy until you are happy with the finished project! We highly recommend Rotten Rock and are looking forward to having them back again next year.

Fantastic I would reccomend Rotten Rock to all of my friends and family.

The service and professionalism of Henry and Todd was excellent and I would recommend them to everyone I know.

Just as I stated above--excellent !!

See my prior review for complete details. We were thrilled!

With the difficult drive, past providers have left more snow in front of my garage then when they started. Not Rotten Rock! I don't even need to get out with a shovel - at all! Their work has been terrific. They have come about three times so far and rated them down a bit in punctuality because the first time (day before Thanksgiving) they had several breakdowns and didn't come till about 9pm. They were very apologetic and promised a credit. Since then they have been great. They are responsive to my requests and are very easy to work with.

The above comments covered:
1. Looking for an estimate
2. Getting the estimate
3. Unexpected delays in performing the job
4. Performing the job when they said they would
5. Sending me the invoice when the job was done and hoping they could perform future tree work

Henry and his crew did a fabulous job on the many projects around our house.
They are very reliable, put in a full day's work and get the work done quickly and efficiently. They cleaned up and hauled away the felled trees and branches.
Henry has a real talent for building stone walls and felling trees. He and Todd call back and show up promptly when called and they are very pleasant to work with.
Their price was very reasonable and we feel they went above and beyond our agreement and surpassed our expectations. We will definitely hire them again for future projects. We wouldn't think of getting anybody else.

A great experience from initiail contact to completion.

I own a four acre lot in North Conway which needed tree maintenance along a long tree line. Several very large pine tree needed numerous dead branches removed as well as a large dead tree somewhat set back but visible along this same tree line. Todd from Rotten Rock came by and was very personable and prompt. I had not marked the set back tree and the crew fell another dead tree in which I hadn't seen. When Rotten Rock called the next day to inquire to my satisfaction, I told them I was very satisfied however I had made a mistake in not marking the tree. Todd stated for me just to mark the tree and he would swing by to take care of it sometime in the next week or two. I agreed.

Unfortunately shortly after, I was hospitalized for the entire month of July. While hospitalized, I received a few inquires from Todd as to their desire to see that I was completely satisfied and they had not seen the tree marked. Well, upon discharge, I had completely forgotten about marking the tree only to received yet another call from Todd. I was back on my property last week and Rotten Rock swung by. I visually identified the tree while describing my desire to just clean up the tree line for visual reasons. Rotten Rock took down that tree as well as another little one next to it for no extra charge.

Given that the original mistake was mine, the fact that Rotten Rock went well above and beyond in making sure I was completely satisfied, not to mention the excellent work they performed and value, I could not give a contractor any higher a recommendation.

We had some huge Pine trees that needed to be taken down and cleared off of our lot in order to put in a lawn and garden area. Henry and the crew worked efficiently and quickly. They were very careful not to fall the trees on our driveway or disrupt my wife's flower garden! The stumps were ground out and loam was brought in and leveled out. The project was done quickly and to our specifications. Henry was very accomodating and responsive to our requests.

The qoute was very reasonable and accurate. We will use this company again for future use.

Rotten Rock was always professional and courteous. My tenants were never left wondering when the driveway would be cleared and often remarked on the thorough job. My driveway is clear all winter and in the spring the lawn isn't chewed up as other snow removal companies have done in the past. The driveway is a difficult drainer and Rotten Rock called to offer sanding services as a very reasonable price. Overall, I've been very happy with their work and wouldn't hesitate to call on them for any other work I'll need done to the property.

As I already stated, my experience with a worker from Rotten Rock was nothing but positive. He was professional and courteous.

We needed to tie into town sewer and once that job was completed, we hastily decided we should have some trees taken down that we could never get to before due to the location of our private septic system. We called Rotten Rock and Henry came over to our house within 15 minutes to give us a quote. This was a Thursday. Henry and 2 of his guys came on Saturday (2 days later) and did all the work, less hauling away the brush! Did I mention the 75 ft. oak tree was leaning towards our neighbors house and we only have a 1/4 acre lot? Talk about tight! Henry is a professional and worked on that tree for four solid hours. I cannot say enough positive things about Henry and his company. They are top notch and I have told my "tree story" to anyone that will listen! We would definitely hire them again.