Nashua Computer Support

The laptop was an easy fix. Bill replaced the hard drive but when that was repaired he discovered that the screen had gone as well. Using his local connections Bill arranged to have the screen replaced for me. My laptop hard drive was replaced, new updated software was installed and the screen was replaced. The work station was more tricky. After several hours of diagnosing the issue a solution was finally found and my work station was up and running and actually runs better than when it came out of the box. Bill is extremely knowledgeable, patient and his fees are very reasonable.

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Bill came to my house the day after I called him and spent 2 hours setting up my new computer, transferring all the data that I had backed up on an external hard drive. I have been around computers since the 1980's and I have never seen anyone with the level of skill and technical expertise that Bill has. My new computer is now running perfectly. He is a computer wizard and I recommend him very highly.

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On a Saturday afternoon, I got on line with Comcast about an email glitch- my sudden inability to send messages.
During an on line chat with Comcast, they switched me, without informing me, to a second provider who ran a quick diagnostic  check and told me my computer was badly infected with viruses, and that was why my email wasn't working. They sweet talked   me into paying a $200 fee for them to fix my problem, if I would just leave my computer running for 48 hours, give them all my passwords, and not use it in the meantime. Worried about losing data, I agreed. A few hours later, I began to wonder if I had been scammed. I called Bill, who always picks up his phone. By phone he walked me through steps unplugging my router, and Comcast box for a minute each, and determined this so called service was not even hooked up to me. He said to try my email again and it worked! I contacted my credit card company and cancelled the transaction with the unknown second provider. Today I got my Bill from. His rate is $70.00 per hour, but he charged me $35.00.    
So here is my complete review.   
Review: A PC doctor who makes house calls.
If you want a big gentle man to come to you and get your PC running like new again, call Bill Broyles, proprietor of
Nashua Computer Support.
Bill takes calls on weekends too. If you live in the greater Boston area, don?t worry, Bill will listen to your problem by phone and schedule a visit. He can do everything from untangling chords, to debugging software. I am professional writer and designer, and my wife a professional editor, living in Cambridge. We?ve had Bill on call for 10 years, and he has been able to sit beside us, recommend and install routers, cut through software problems, suggest and run applications, and one even look me in the eye and advise me to get a new computer. He helped me choose what brand and model, based on my budget and know how. When it arrived, he came and after helping me get rid of a lot of junk, transferred all my files to the new one. He can work with anyone, but is particularly patient with computer challenged folk like me. Bill Broyles has saved our bacon on many a big project, sometimes just by settling us down on the phone while we enable Teamviewer so he can do the driving to fix things, explaining as he goes. It doesn?t get better than this. No more fast talking geeks.  Call Bill at Nashua Computer Support       
 Nashua Computer Support
18 Manchester Street
Nashua NH 03064
(603) 759-2852
[email protected]

It went well. He was here on time and got the computer back up to speed rather quickly. He also showed me how to do a few things that I didn't not know before.

Bill, told me that he couldn't guarantee that he could fix the problem I was having.  I actually respected and appreciated his honesty in not guaranteeing something he couldn't necessarily do.  However, within just 24 hours Bill not only COMPLETELY fixed the problem but charged me HALF of what he quoted to fix the problem.  I would DEFINITELY do business with him again.  A nice man and a complete professional. 

I believe I infected my computer, somehow. The darn thing just wasn't working properly. I was getting pop-ups, banners and very poor performance.
  I looked on Angies list for a local guy and called Bill at Nashua computer support . This man is very professional and extremely in tune with your concerns. 
  I made an appointment to drop my computer at his place and was greeted very nicely by Bill, the guru.
 We sat for a bit I described my problems and left the magic up to him.
  A couple days later I expected to hear Sorry but it will cost more to fix this than it's worth. But to my surprise Bill said " It's all set "
  To my surprise this guy fixed my 8 year old computer, added extra security, went over everything with me, and did not rip me off!
   What a concept. Honest quality work at a fair price!  
   By the way, I know we live in the info age and sometimes we need to send sensitive information on our computers. I was not feeling confident about such things but now it's back to business as usual!
   Thank you Bill at Nashua computer support!

Very well - please see above

I spoke to Bill over the phone, brought my computer in that afternoon and picked it up the next day.  Bill is a very nice person and he took the time to go through the system and explain what was happening.

They were great.  In fact, I called them again today because I was having problems with my email service.  I didn't know what the issue was, but Bill helped me diagnose it as a problem with my Internet provider.  I called Comcast and they were able to fix the problem for me, but I never would have known to do that without calling Bill at Nashua Computer Support.  I called Bill back and asked him to send me a bill for his services, and he refused to let me pay, saying he had barely done anything to help.  That's just the type of person Bill is; I've just had a wonderful experience working with him.  The only negative thing I could say about them is that they're out in Nashua, not very close to my house.  He's always been wonderful, though.

Our one year old laptop locked up after a failed software update and was rendered basically useless.  I contacted Nashua Computer Support and Bill offered to take the laptop in for repair on the same day.  He offered to provide the repair service at our home, or to be available for drop off.  I chose to drop off the lap top that afternoon and by the next day Bill had already advised us of the suspected problem and his progress in repairing it.  It turned out to be a complex problem but he managed to not only repair it, but also cleaned out the junk and provided tips for maximum performance. Nashua Computer Support is a local business providing superior service at a more than fair price.  Highly recommend.

Fantastic experience!  Bill arrived promptly.  Answered questions.  Offered suggestions on how best to maneuver the net and utilize my computer interactions to its fullest.  He even went to Home Depot to buy a cable to connect a computer I had in another room but I wanted transfered to where all my other computer activities take place.  Bill will definitely be our 'go to' guy for future computer help.  Bill also mentioned that we should feel free to call him at any time as in most cases problems can be done over the phone with just a couple directions from him.  Now that's a great business treat!!!

They did a very good job. He was prompt, very professional and easy to deal with.

Bill Broyles  was very professional and capable in his approach.  I wanted to have my laptop "cleaned" as the functions, loading, and opening up were all getting very slow. I had tried contacting the computer support line of the manufacturer, but after speaking with the polite individuals from overseas ("Now Maam") for hours on end, I had lost my patience with that service and with the "Now Maam's" and suggestions that I purchase additional items. Bill was able to address exactly what was happening to slow the computer down by removing programs that loaded with others, making sure that I had the correct viral software (I did), suggesting other means for storage, and assessing whether I had 'exhausted the usefulness" of the laptop and needed to replace it.  Bill was able to assure me that the laptop would last until I got done my graduate work which was a relief.  It really did work much faster after his clean-up.  I am not very good at working with computers and he helped me to organize what programs open at the start-up and which ones open later, and organized my tabs.
When I am ready to move up to a new laptop, I will certainly call him for his advice, or simply to bail me out of another computer mess.

Bill did a great job addressing my multiple computer problems.  He arrived punctually and after getting a general overview from me, he got to work on the issues affecting 2 desktops, 1 laptop and a printer.  He spent the morning resolving the issues and his fee was very reasonable.  He had me up and running again and simplified some of the settings on my computers for me. Good, commonsense, practical services -- I recommend Bill without hesitation.

He was pleasant. I would use him again.

It worked better than I expected and in less time.  Bill was friendly, knowledgeable and thorough.  I would highly recommend him and use him again!

I had gone to another service provider and they wanted $80 just to evaluate and another $120 to do what I asked, to do what I really wanted to do. I called Bill Broyles and explained everything and he said if he can't get it to work I don't have to pay him; that's one of the things I liked about him. And he gave a set quote of $140 and said if he can't get anything done or can't resolve anything for you at all after two hours, then I don't have to pay anything at all. But if he can get some of the stuff done and if it does take him two hours then that should be enough. I gave him the $140 and so far the machine's been fine. He was very attentive and got back to me within a day of my call.

Bill was very professional right from the start. He gave us the option of having him come to the house or having us service our system at his company.  We decided to bring our system to him, although he offered to pick it up and drop it off.  He told us right from the start that if he couldn't fix it there would be no charge.  My husband dropped off our computer and within 24 hours from our first call to him, our system was back up and running in our own home.  The system works much faster now and Bill was fast, proficient in his work and unbelievably quick in his service.  His great customer service and computer knowledge has this company second to none. Bill was the best and he will forever be "our computer guy".

Very friendly and personable. Greeted me and asked what the issue was.  described issue and he stated that he would call me the next day(as it was late when I dropped off the PC).  Contacted me the next day and he described the actions that he took to correct the issue

They did a fine job, they were very prompt, professional, and responsive.