With Angi since July 2010
Creative Pools & Construction offers high quality swimming pool and plumbing services to all of Nashua, NH. We specialize in gunite and vinyl. We have been providing prompt and reliable services for more than 30 years. We are fully insured for your protection.
Verified Reviews
Showing 1-19 of 19 reviews
Sinéad H.
08/05/2015
unknown
Description of Work
We had pipes replaced, liner replaced and skimmer relocated. |The work they did was good in the end and looked great but the communication was really bad. The work started 3 weeks later than we were told and agreed to. My husband had booked time off from work to be home for when the work was done and wasted the days. They never called to say they wouldn't be there. They waited for us to call them and ask where they were. |Although I did the think the work ended up well I'm not sure I would use again because of these issues.
Category
pool cleaners
John C.
07/16/2015
Power tool grinding of concrete left thick layer of material in pool which needed to be removed. Initial resurfacing looked good for about one year, but one edge developed cracks and surface came apart. Despite repeated calls, certified mail, and visits to company, representative never returned to repair damage. Based on my experience, I would not recommend this company to anyone needing concrete pool apron repair.
Description of Work
Removed peeling / cracking concrete pool apron coating. Applied Kool Deck surface.
Category
pool cleaners
Service Provider Response
This customer was told to seal this application after a year which was not done and in cold weather the water gets under the kool deck an causes it to lift. This was done three years ago and the customer was very hard to work with.My warranty is only a year. very disappointed in Angies list to post this after three years when a customer can just write in a complaint when he feels like it.dont think I will renew next year Jim Creative Poolssteven C.
06/28/2015
Terrible! I am requesting my money back! Paid for a pool opening left message(s) on their phone recorder no one ever picked up or returned my calls not even sure if they are still in business.
Description of Work
Paid for a pool opening, credit card was used and payment made. Called these people and left messages. No call back no nothing!
Category
pool cleaners
Service Provider Response
Never received call or a payment on this job and want it taken off my reviews very unhappy Jim Creative Pools called and told they would look into this never heard backNicholas S.
06/15/2015
Jim is the best! He was exactly the type of person we wanted to work with as first time pool owners looking for help. I knew we needed a new liner, filter, and looking for someone to help understand all the different options available. He reviewed everything discussed all the pros and cons with other options and at the end of the day we installed a similar system he uses with his own pool and we couldn't be happier. He also helped coordinate the water delivery. At the start I had called 2 other companies for quotes. They all came in at the same price for the liner and we went with Jim because of his personal touch and he took the time to educate me on the different options, patient, and was really knowledgable. He was also very honest on letting us know what we needed and not trying to up-sell or present other options that weren't necessary. I've already referred one co-worker and will certainly refer others. Jim is the only guy we'll call for our pool care going forward.
Description of Work
Installed new liner, DE Filter, and Chlorinator
Category
pool cleaners
Lee L.
10/08/2014
We went with Creative Pools for the work because their quote was competitive with others we received and Creative Pools had experience with these type of jobs, i.e. taking the proper precautions when working around pools. Jim and his crew did an overall excellent job. They jack-hammered up and disposed of the old concrete. They took care to not get any debris in the pool. Not an easy task for this type of work. They poured the new pad and agreed to wheel-barrel the concrete in from the road for a slight up-charge so that the trucks wouldn't have to drive on our lawn. They also came back and re-installed the anchors for our pool winter cover after the concrete had set. When we put the winter cover on last month, we noticed that one of the anchors they installed was not aligned correctly. Jim readily agreed to come back out and install the new anchor. Jim and his crew were polite and professional the whole time they were on the job. I would certainly recommend them for any work involving pools or patio deck repairs or installation.
Description of Work
We needed to replace three sections of the concrete deck around our in-ground pool. Approximately 300 sq. ft.
Category
concrete repair, pool cleaners
Michael C.
08/17/2014
Called them on Wednesday 8/13/14 and left a detailed message with my name and phone number. It is now Sunday 8/17/14 and I have not heard back from them. To me I find this inconsiderate. Would I use them in the future........maybe. However if they cannot return a simple phone call how would they handle a difficult job of filling in a pool? I wonder. I am looking around for another company.
Description of Work
Absolutely Nothing!
Category
pool cleaners
Greg M.
07/22/2014
unknown
Description of Work
We had an entire renovation of our pool area and pool, including a new liner, new pipes, and new concrete decking. Jim was fantastic to work with. Always on time and in touch when needed. His men worked long hours and were responsive to our questions. Although the job took longer than we hoped due to weather and scheduling conflicts, we would highly recommend this company.
Category
pool cleaners
Samantha M.
07/01/2014
I know they just opened it but I am not entirely sure because I wasn't there. He comes out and he walks through with my boyfriend with what he's going to do with the pool. He was really impressed. The appointment schedule is about 48 hours.
Description of Work
Creative Pools & Construction opened our pool and it was in running condition.
Category
pool cleaners
justine F.
06/26/2014
Rose D.
06/10/2014
Daniel W.
07/01/2013
Jim and his team were fantastic! A very professional experience from start to finish, we could not be happier with the final product. A very rainy spring delayed the work on several occasions, but Jim kept us informed at each step. His prices were competitive (and significantly lower than some bidders). He definitely knows his stuff and gave us several options for ways to repair the damage. The color of the new cement of course doesn't match the old cement, but the guys made it look very nice and intentional. If a tree ever falls into our pool again, Jim is the person we'd call!
Description of Work
Repaired our in-ground pool which was damaged when a tree fell into it. Repairs involved draining the pool, repairing stairs damaged by the tree, replacing the liner, and delivering two truckloads of water. Jim also replaced old fins in our sand filter and repaired some cement work around the pool.
Category
pool cleaners, swimming pools
Thomas C.
06/22/2013
Did a super job, his men stayed on site until I was completely satisfied that everything was working properly, I would highly recommend Creative Pools and I normally do not give out recommendations of any kind. They even called to remind me to send in the 25 year manufacturer's warranty registration. Again I would highly recommend Creative Pools....
Description of Work
Replaced damaged vinyl pool liner with a new liner that was manufactured in New Hampshire.
Category
pool cleaners, swimming pools
Nancy H.
04/29/2013
JANE K.
04/02/2013
The worker and work were both excellent! He does not have high pressure sales and assists you with finding the best fit for you. One that that really impressed me was how he is on top of what still needed to be done without me having to remind him first. We haven’t had a chance to use the pool since they completed the repairs at the end of the year, but the cover held up all winter long. Jim is easy to get a hold of and is very prompt in returning phone calls if you have to leave a message. They were very prompt and did a great job.
Description of Work
They installed a new pool liner, cover, and stairs for our in ground pool. He is also going to open our pool when the summer arrives.
Category
pool cleaners
jeanne M.
02/14/2013
Jennifer G.
02/11/2013
alan F.
12/05/2012
Jimmy Largy oversaw everthing from beginning to end and was always available for questions. He also raised several excellent ideas that I had not considered during the project that saved me money and future maintenance. I was very pleased with the outcome. I highly recommend.
Description of Work
Site preparation for swimming pool to include major excavation, tree and root removal, leveling of site and several other small projects. Installation of the actual swimming pool will be performed in spring.
Category
excavators, pool cleaners, swimming pools
Christine C.
11/03/2011
I could not be happier. The owner responded immediately to my inquiry, and met with us the next Sunday morning. Many of the companies I had contacted took a week or more, some nearly 3 weeks, to get back to me. He was direct with us about the cost of all the many options available, never once attempted to talk us into a more expensive option. We knew the first day that Jim was someone we would feel comfortable working with; when he gave us the prices we were very pleased. He and his crew came when they said they would, did what they said they would do, and as busy as spring and early summer are in the pool business he always responded immediately when we called or needed him to come over, even coming one Sunday morning to help us figure out a problem with our pool filter system, which was not even any part of the work he did. Not only do I recommend Creative Pools highly, but we will use Jim next year when we get a new filter system for our pool, and have given his card to anyone we know who has a pool. It is refreshing to have such a positive experience.
Description of Work
Pulled out old pool liner on our inground pool. Smoothed the sides and bottom of the pool. Installed new coping and track to hold the liner. Ordered a new vinyl liner of the correct side. Installed the liner. Installed vinyl safety fence and automatic gate around the 1/2 of the pool that was open to the backyard to enclose it so grandchildren can not enter pool area. Previously, the yard was fenced in but the pool could be accessed directly from the house without fence or gate, which was a tremendous worry with small children around so often.
Category
concrete repair, pool cleaners
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