Artisan Plumbing & Heating

Job went as expected and they were able to do the job a day sooner than first communicated which was greatly appreciated.

Work performed is satisfactory-very good. Plumber asked several personal questions which made me uncomfortable. He wouldn’t allow for me to see receipts for parts nor go to Home Depot to get them. He wouldn’t let me use coupon from his website unless I paid cash/check. Ended up costing a small fortune ($600!) for small issues. That would have been okay without the awkward conversations. Also- and this is a personal thing- he didn’t like my dog going anywhere near him. Afraid of his drool- I mean, he’s a plumber, for goodness’ sake.

Ken was very professional and in regular contact from when I placed the first call to set up an appointment until the service was complete. Initially we kept missing each other on the phone, but he was very good about calling me back as soon as he could instead of me having to keep calling. On the day of service he was efficient and explained what he did and was very informative about the situation. His prices were reasonable especially compared to other plumbers we've had to use. We will definitely call him back if we have any future plumbing issues.

When I removed the existing 1 piece fiberglass tub/shower and saw the existing plumbing exposed, I knew it required a plumber and not a DIY'er, however competent. First I called one of the large, very well know franchises, which dispatched a van within minutes to examine the job and the very difficult problems I saw with routing the new supply and waste for the new steel tub/shower. The rep took a 30 second look at the job, said "yeah, that's gonna be difficult" and wrote up a quote that I thought was astronomical, without any explanation of how they would handle any of the issues. With a great deal of frustration after trying 3 additional plumbers with no return calls, I was fortunate to reach Ken at Artisan who offered to come by and take a look at the issues. He arrived within a couple of hours and we discussed the various difficulties with the plumbing. He listened to all my concerns, and came up with a step by step approach to addressing them, and explained each possible solution, both with the new plumbing and installing the new tub. Long story short, Ken and his assistant did what he said they would do, when they said they would do it. There were no "surprises", and when plan A was less than optimal, they always had a plan B and C. Their attention to keeping the scope of the work within the confines of the bathroom and not allowing it to spread into adjoining finished areas with resulting damage to them really was appreciated. In the end, the job proved to be as difficult as feared, but they never flagged in their determination, and the price was well worth it and considerably MUCH more reasonable than the huge plumbing franchise. And they stood behind their work with an honesty and professionalism that is hard to find. Being a small business owner myself, I find that someone you can trust to be of paramount importance. My own customers value that, and so do I when I am on the "other side of the counter". I would definitely recommend Ken, and will always keep him at the top of my "go to" list of people.

They were professional and did a fantastic job!

Tenant accepted the faucet they installed so I cannot fault them. I had a two handle faucet and they replaced it with a single lever. Not very attractive but the repair itself was fine.

My shout out to Ken and Brian on a job well done. Last night I literally had rain coming out of the ceiling on my first floor all the way to into the basement from a broken pipe "somewhere" on my second floor. I called them after 5 or 6 other companies, a few that have done work for me in the past, because I figured with all the good reviews on Angie's list I'd never get them in today. I finally called him with the situation after being told by others" maybe Monday/Tuesday" and "can't do it today", mentioned that I lived in Merrimack, and after he stated he likes taking care of the locals and was here at 1:30. Had the problem fixed in 2 hours (broken boiler pipe in a crawl space) and at a very reasonable price for a nice sunny summer day, let alone an ice cold day with other calls stacked up where the expectations are I'm going to overpay or freeze. Kudos Ken and Brian. You take care of the locals, hopefully the local will take care of you. You are now my go-to guys!

After a thorough investigation of our house and property, the team was able to find the issue in our attic. Ken and his team were highly professional and I would recommend to anyone.

Faucets were installed professionally and look great. There was a problem with the kitchen sink. The original contractor, that built my home, didn't leave enough pipe to cut and reinstall a new drain. Ken was able to tap out the original pipe and save me a much more expensive repair bill. I highly recommend Ken and Artisan Plumbing.

Ken did a good job for a decent price.

It was excellent. The showed up on time and were very courteous. Everything was professional.

Awesome job

Ken was very responsive. It was installed yesterday. So far, so good. He found an area where the pipe that leads to the outside had a gap that had been there for years because of the poor workmanship of the last company that installed our previous hot water heater 7 years ago. My husband remarked about how neat and clean they left the work area.

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Fine, no probems!

Excellent service, quick repair and great cleanup of worksite.

They are good.

It took about four days-they even came in a foot of snow. Dan pulled permit. Extremely happy with them. Took five hours to pull the old tank out. I would definitely call them again. Dan even found a leaking valve by my washer which I had him fix. They were punctual and professional. Excellent communication throughout the process. It was a difficult job And could not be happier.

Ken was extremely professional, competent, and flexible in performing all work to include working with other contractors. He even came out Saturday afternoon to finish the stove installation by connecting the gas line. I have always been pleased with is excellent work and caring attitude toward improving our home.

Still have problems with drain kit stopper sealing properly after each flush with causes excessive water use.

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Called 20 mins before they arrived, then arrived right on time.  Very professional, explained everything before and after the job and left the place cleaner than they found it.  Outstanding.

Very professional, nice, and prompt. Everything was done well - they even scheduled the install on a Sunday for our convenience. No problems at all.

Great job! On time and thorough. Even found issue with water pressure to house and fixed that as well.