Manchester Wood Floors
About us
Over 25 years of experience & expertise. Complaint free company. Free & no obligation estimates available. Work with all species of wood including oak, pine, maple, cherry, birch & walnut. Award winning.
Business highlights
Services we offer
Residential & commercial: custom designs, coating & floor maintenance., floor restoration, hardwood flooring refinishing, patching, removal of all construction materials including existing flooring if needed, repairs, replacement, sanding, screening
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 7% |
Before talking with Kevin, I interviewed three other people who all told me the pine floors were a lost cause and that I should just either paint them or preferably cover them with other flooring or carpeting. When I told Kevin I just wanted them sanded lightly so I could paint them, he actually looked hurt that I would suggest such a thing. And after explaining that he had done many pine floors in the same condition as mine and they they turned out great, I happily decided he was the one for the job.
Kevin and his men were quite punctual, and the couple of times they were going to be delayed, Kevin called to let me know when to expect them. All of them were respectful of me and the house, and they left it in much better condition than they found it! They started the job June 2nd and finished on June 8th, coming in on Sunday to put on the last coat of poly.
I would call Kevin again in a heartbeat if I needed floors refinished. Besides doing the best job, he gave me the lowest price.
With a 120 year old house and original maple floors, it was important for us to have them restored. Kevin and his son Johnathon are both extremely professional and knowledgeable in their profession. They were very respectful of my home. They made sure doors and furniture were protected, they even plasticed up and moved my full size oak pool table to get the job done right.
They were on time every morning and got right to work.
They replaced many floor boards, and took time each day to walk around the home and ensure we were happy with each step of the process.
Every time I walk down my stairs - I smile!
The initial work was done from May 27, 2014 through June 1, 2014. They came to our home on again on June 20, 2014, July 31, 2014, October 6, 2014 and November 6 and 7, 2014. When they came back to do yet another repair, business owner, Kevin Moscone asked if we had any cinder blocks to weigh down the wood floor. We did not. The workers went out to my back yard and removed large wooden boulders from our stone walls that defined the property line and weighted down the wood with them. Kevin griped about how much money he lost on our job. Had they done it right the first time, they wouldn't have lost money. The subsequent visits were to fix up unsatisfactory work. I always trusted that they'd eventually get it right. I was patient as the business had gotten excellent reviews on AngiesList. There were gaps and buckling in the newly laid oak flooring.The last work was actually done on November 6, 2014. We didn't notice until November 12th that they hadn't done the entire fix that was needed. I called the son, Jon on November 13, 2014 at 6:17 AM. He called back at 6:26 AM. We told him of the remaining problem and that we would be out of town until November 15th. They were supposed to come back AGAIN, to fix buckling in areas they missed on November 6th. They never called or showed an interest in fixing the still unsatisfactory work. There was one area in the pantry/closet that had buckled. We were away from November 22nd through November 28th at about 4:00 AM as our power was out due to utility company outages. We called Kevin on November 28th at 10:25 AM, son Jon at 4:29 PM, Kevin at 4:31 PM, and Jon at 4:33 PM. We received no return calls. We called again on December 8th at 6:00 AM, 6:02 AM and 10:22 AM. We had no use of our living room from May 27, 2014 through December 27th when we moved the rug and furniture back into the house from the garage where they were being stored. We had no use of the garage either for the same reason. We were away for the holidays from December 20 to the 27th. I've given up as they seem to have no intention of fixing faulty work. We had no use of our living room from May 27, 2014 through December 27th when we moved the rug and furniture back into the house from the garage. We had no use of the garage either for the same period of time as our furniture was being stored in the garage. We were away for the holidays from December 20 to the 27th. I've given up as they seem to have no intention of fixing their faulty work.. Manchester Wood Floors has proven themselves to be as inept, unreliable and dishonest as every other slipshod contractor we've dealt with in life. Don't hire them.
I met with the owner Kevin and after talking to him we decided to hire him
after he suggested that the best way to go about his was for me to go out and
find my best deal on the flooring and he would handle the install. So he
didn't make a dime on the materials. He and his Team focus all their
efforts on installation.
I scheduled the first floor and wanted to see how they did before I had them do
the second. Needless to say we were pleased. We went to Lumber
Liquidators and bought their Builders Pride. The second grade just below
the top. Great deal. But not until we had the Bellawood installed
on the second floor did we realize the difference. Kevin and his Team did
a masterful job with what they had to work with. He had told us ahead of
time to buy the Bellawood Select but we didn't. And any issues we may
with the floor are related to the wood itself. Because when we took his
advice and bought the Bellawood Select for the second floor, what a
difference. We thought the first one was beautiful, but when we saw the
second one. We learned what the difference was between the top grade and
the next down. We still love both, but this Bellawood Select is
incredible.
As far as the install goes. I've seen those videos on installing floors
yourself. They make it look easy. But when you watch true
Professionals like Kevin's Team do their work, you realize the
difference. These guys are artists to say the least. And they are
meticulous. I mean, they give a new meaning to the word
Professional. And they do not give up until the job is perfect and
you are satisfied. I've had friends and relatives install their own
flooring. If you take a look at their floor and mine, you can tell the
difference. Kevin and his Team (John and Elvis) are worth every single
penny they make.
We have several more floors we plan to have installed in the future, and Kevin
and his Team will definitely be the ones we hire!
John in Deerfield
He has done refinishing(both light and heavy-duty sanding),patching,wood staircases, thresholds, fabrication, even installation of wainscoting in the bathroom-all flawless, top notch work! Kevin has consistently gone that "extra mile" for us, and we couldn't be
happier with this company.
Licensing
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