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Giant Landscaping and Snow Removal
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Designer - Landscape,
About us
Giant Landscaping in Manchester New Hampshire was started in 2003 by Jeff Lavigne with a vision to provide local homeowners and commercial property owners with the best all-around landscaping services money could buy. Having worked for other landscape companies, Jeff learned about the mistakes that landscape companies typically make and set out to create a company that would be different from the rest. Tim Boyle joined up as a partner with Jeff in 2009. When you call Giant Landscaping today, you’ll be greeted by Katie, the office manager. You can always speak directly with Jeff or Tim. If they are not available at the moment, they will return your call promptly.
Business highlights
Emergency services offered
22 years of experience
Services we offer
Mowing. Hardscapes. Patio & retaining wall installations. Pruning. Lawn installations. Hydroseeding. Bark mulch installations. Spring & fall cleanups. Snow & ice removal.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.34 Reviews
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Showing 1-4 of 4 reviews
Ben B.
May 2020
Giant Landscaping gave me one quote for a price after having employees walk my property, did the job and billed my credit card for over $200 more. When speaking with the owner Jeff, he said they can't be held to the quote despite his employees saying how much labor and material it would take. He proceeded by encouraging me to fight the credit card bill as "they would get their money no matter what". While the job they did on my lawn was nice they clearly don't care about customer service or saying whatever it takes to charge you. I told them I hired them due to the quote that was less to another company quote. In addition it took well over 3 weeks for them to finally arrive and do the job after telling me multiple times it was delayed the entire week due to rain even though it had only rained once during the week. I encourage you to find a lawn care company who won't treat you this poorly!
Response from Giant Landscaping and Snow Removal
"We care very much about our clientele, we certainly didn’t build this business to what it is today by treating people poorly over the last 18 years. I’m confident our online reviews and reputation speaks for itself and that others reading this will see through this muddy water. We have no record of having ever provided you an official estimate for bark mulch installation. Our sales person did not meet with you either. We don’t ever offer fixed pricing for this type of work, we’ve been doing it this way successfully for many years. All of our maintenance services are billed by the hour with the exception of bark mulch which is billed by the cubic yard. We do also train our laborers to involve a supervisor when a client needs information and I sincerely apologize if that didn’t happen. Further, when the crew leader running the bark mulch blower arrived to your property he saw a note for 7 yards of mulch, which the office had noted based on your input, [Member Name Removed]. When he looked at the property he mentioned to you in person that that number was certainly way off. You instructed them to provide the service and get the job completed which they went ahead and did at your command. Mulch is priced $85/yard installed. We run a mulch blower which allows us to spread a thin, uniform coating of mulch, saving the client substantially on material cost. There are very few companies equipped this way and we save clients a minimum 20% compared to mulching by hand. Yes we do intend to be paid for the service and materials provided to you. We don’t believe you were treated unfairly. I am very glad to hear the quality of the work was up to par. I did enjoy that portion of your review and I do appreciate your honesty at least in that portion of it."
Madeline S.
Dec 2016
Excellent.. Good job..the crew was respectful of my neighbors. Would highly recommend them
Cynthia B.
Oct 2015
I was very impressed with Jeff's professionalism from the first meeting through the finished project. He personally drove me to the nursery to pick out the trees and bushes that were best suited to their specific planting location. His team was very punctual and very efficient with their work. The use of a bobcat was required to move the trees in, and since a little damage to the lawn was inevitable, they promptly returned to hydro-seed the lawn's bare spots. The yard now looks lovely, and I'm very pleased with the results. I would recommend this company without hesitation.
Tracy G.
Aug 2015
I had an estimate done in the spring and was told to wait for the work to be done because the Bobcat would create ruts in my lawn. A couple weeks later Carol called to make the appointment, dismissed my concerns about ruts, saying that if Jeff told her to make the appointment that it's OK to do the service now. The workers were punctual, polite, and efficient however--not their fault--the Bobcat created excessive and deep ruts in the yard, deeper than a foot in some areas. They said if it didn't correct itself with the rain they would come back to fix it. Not so at all! When I spoke with the office, Carol was only interested in collecting the bill, not the problem I was left with, but agreed to send someone out and I agreed to pay at the time the worker came. Nobody came. My son couldn't run in my yard because it was so bad, so I bought 20 bags of dirt and filled in the worst of it myself. She called again a couple months later to collect again, forgetting the problem I had and the agreement we made (even tried to tell me I wanted it done regardless of ruts--so wrong!), but said she wanted to be fair. She said she'd send someone to look at it who could negotiate "something fair". Mark showed up at the appointed time, seemingly without knowledge of this background and without the authority to negotiate anything "fair"; he expected the full amount. Although polite, he was concerned about getting a check from me and mentioned they would send me to collections. Lovely threat when they didn't do what they said. He also said they could come back to fix another area of the lawn I did not fix since I hurt my back with all the work I did 2 months ago and still seeing a chiropractor. Time will tell if they make good on that fix. I only reluctantly paid because I know this Mark from other areas in my life but I'm not impressed with their obsession to collect with lack of after-service and clean up. I don't mind paying for what I got but I feel they should take some responsibility for the mess they left me. They did not earn any trust with me and I would not use them again.
Response from Giant Landscaping and Snow Removal
"Hi [Member Name Removed] Not sure who Carol is, I've never had anyone by that name working for me. I'm sorry you had a bad experience and I do my very best to make sure everyone is happy with the work we do. However the way I remember this going is that you negotiated my original proposal down to a lower price that better fit your budget. I was willing to work with you and lowered my price, but I made it clear at that point that for that lower price I wouldn't be able to repair any lawn damages left by the use of heavy equipment. (You were absolutely warned that ruts in the lawn was a concern, and on my end I advised we do the job once things had dried out to some degree, which it had) I certainly hope anyone reading this can see the price of $340 (stated above by you) is certainly within reason to deliver heavy equipment to a site and move a shed. There simply wasn't any money left over to repair the lawn. We would have been more than willing to do so for a reasonable fee, which was discussed, but it could not be done at no charge. Regards, Jeff"
Licensing
State Contractor License Requirements
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FAQ
Giant Landscaping and Snow Removal is currently rated 3.3 overall out of 5.
Giant Landscaping and Snow Removal accepts the following forms of payment: CreditCard
Yes, Giant Landscaping and Snow Removal offers free project estimates.
No, Giant Landscaping and Snow Removal does not offer eco-friendly accreditations.
No, Giant Landscaping and Snow Removal does not offer a senior discount.
Yes, Giant Landscaping and Snow Removal offers emergency services.
No, Giant Landscaping and Snow Removal does not offer warranties.