Georges Heating & Cooling, Inc.

Called the company on emergency because my furnace needed cleaning. It has been well maintained however my regular furnace guy retired this year. George's could fit me in quickly. The tech was schedule for a 3 to 5 arrival slot. He showed up at 5 which they tack on 20% more for after hours. 2 hrs of work with him back and forth to his truck, talking with us and cleaning. The bill came to $2235 if paid with a check. It was $80 more if using a credit card. Very sad as I got a quote the very next day from Trombley for $398 for 2 cleaning visits. If you have an emergency I would not recommend Georgeâ  s. They take advantage, and the tech didnâ  t even complete all of the work. I was told we still need to clean the metal flue that is attached to the chimney. Honestly I thought the tech priced it out wrong. I called the office the next day to ask for a detailed receipt, I figured they would correct it. Nope they cashed my check. I had to call multiple times to get a receipt. Finally after 6 days i got the emailed receipt which says cleaning, and I owe $0 balance. Never again! Beware and call somewhere else.

Great company and service!

I had a good experience.

Everything was smooth and seamless from start to finish. They are great at what they do!

Very knowledgeable, professional. Installed mini splits for our home which will provide heat and AC without installing duct work. Nice team to work with.

Fast, friendly, informative pros.

Despite prior agreement they installed condenser hanging off side of my front house wall, they were sullen when I inspected and told them it was unacceptable, they reluctantly provided ground/pad mount at side of house as agreed, but one day job turned into two days. One fellow acted as if he truly hated and despised me...wouldn't look at me and kicked at one of my dogs.

I hired them even though they’re not necessarily the lowest bidder but because of Lance’s overall temperament when he came to the house to assess the job. He’s attentive and responsive to my inquiries. Estimation process as well as scheduling was smooth, Very professional and courteous crew especially Erwin who walked right in with a sense of purpose.

Irwin is top notch! Very professional.

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I had a written estimate within 24 hours of my initial phone call to them for a complete HVAC replacement. The estimator arrived on time and made a point of first listening to what I thought I needed and what I wanted to get from my new system. He then gathered details of what was existing and came up with a proposal based on what was needed as well as my concerns. the installers were on time, they cleaned up extremely well when finished and the equipment looked great. They made a follow up call after a few day's to make sure all went well and asked if I had any concerns or issue. I did not. In my own job I manage 15 installers and technicians and I know very well what good customer service is. George's delivered by all measures and I would readily recommend them to anyone.

Very happy with AC. I upgraded my whole system (18 years old) including furnace, and hot water to ensure best performance and long term reliability. Big improvement! George’s did a great job - highly recommended.

They stepped in to complete our conversion to central A/C and heat after we had to fire our original HVAC contractor. The owner Wil and technician Jud took the time to thoroughly explain what we needed for the system to function properly (including rectifying deficient intake venting the other company designed), patiently answered all our questions, were thoroughly professional yet friendly, and timely completed the project for the quoted price. They finished today and the system appears to be working well. As a result of our experience, we would wholeheartedly recommend Georges Heating and Cooling.

Excellent team did a great job

They just installed a new furnace and air conditioning unit. The value of the services was similar to others compared, but the timing, the products they installed, and overall communication is the reason we chose them. From sales to installers, all were courteous, honest, and gave great communication.

The crew was always pleasant, on time, and informative. This was a multi day project, and they left a clean, neat work area at the end of each work day.

Punctual

Quick response and did quality work. Would recommend

Great response and quality work. Very good communication.

Quick,knowledgeable, fair pricing and I like their service.

I had a very bad experience with these clowns. They installed know-brand Mini Split Heat Pump (ductless) in my addition. Will (I assume the owner) was pleasant at first when he came out to quote the job. That is pretty much a very good experience ends and the nightmare begins. Two different guys showed up to do the work unprepared for the job. One of the two was in training and appeared to be clueless pretty much about everything (I might add) the entire time. The other one (licensed HVAC technician I assume) was more experienced. That said, I do not think that experienced one installed many (if any up to that point) ductless mini-split systems. One would think that someone who does this kind of job would show up with unnecessary tools to do the job. First, they did not have a stud finder. So I had to find some pictures (taken during addition construction) to see where the studs/beams are. Then with my recommendations, we used a window nearby as a reference point trying to figure out where to install the bracket for the wall (inside) unit and drill the hole for the line set. Secondly, the hole they cut in the wall for the line set was too small. The apprentice was trying really hard to force the lines through the hole at first. After a few minutes when I realized what was going on I asked him how big the hole is. Soon as he said 2 inches (ca. 5 cm) I knew that hole was too small and that it had to be 3 inches (ca. 8 cm). I knew this because I have installed one of these units myself a few years earlier. The sleeve (part of the accessory) that goes in the wall they did not have with them and therefore did not install it. In addition, line set covers that go on the exterior wall were not installed straight at first. Let me be clear, that thing was extremely crooked and really noticeable. Furthermore, they did not have enough covers to complete the job and had to come back the next day. So, after I complained about it, they used the opportunity to somewhat straighten the line cover, which left many unnecessary holes in brand-new vinyl siding. The AC worked for about two weeks then it completely stopped cooling in the middle of summer. To make things worse, the unit was not even running every day because it is located in the addition which is usually not used during the week. I have emailed them about the issue. The technician came out the next day, fixed the leak (or, so I thought) - apparently outside connection on the condenser had to be adjusted, recharged the unit, all free of charge since the unit and installation was still under warranty. Fast-forward a few months, when the heating season started, occasionally heat was used. The unit started showing bad signs again. Every once in awhile it would start making some weird noise at times for several seconds which indicates either air in the lines and/or not enough refrigerant in the system. But wait, it gets worse. Another 6 months go by and inside the unit starts falling apart. The housing of the inside unit started to deteriorate in some areas and crumble into small pieces, literally. What caused this you might ask? Well, installation gone wrong. Line set connection was made inside the unit and it turned out had a small leak. Over time, refrigerant seeped down and damaged the plastic housing where it made contact. Even metal wall bracket rusted in one area. Had the installer connected the line set outside (as installation instruction show) the damage to the inside unit would never happen. So, now I am left with no help from the installer who screwed up big time and $1500 extra in expense since the inside unit needs to be replaced.

Great Service! Called back immediately. Prompt arrival. Friendly people with thorough, informative, knowledgeable explanations. Replaced furnace with reasonable price and stayed on quote despite some unexpected issues.

Agent was punctual, polite and knowledgeable. Very satisfied.

contractor was very polite he did a excellent job went above and beyond very satisfied

Really nice and considerate