Daigle Pools Servicing Co., Inc

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Very angry and disappointed.  We used this company last year to

•  1. replace the lining of our pool
•  2. pool closing
•  3. purchased a locked-down cover 
• We spent somewhere between $3,000 $4,000 in total.  They were very courteous and fast. 
• The new liner was already falling off/down within hours of them leaving.  We were told that was "normal" for replacement liners and they came back a few days later to repair their repair.  We didn't hold it against them and chose to use them again this year when we decided to replace our chlorine filtration system to salt. 

We were told in the store we needed an electrician.  However, during scheduling over the phone I was told if there was an outside outlet we wouldn't require one.  I took time off work for their "guys" to show up for a "one hour" afternoon appointment (more per 1/2 if needed) which ended up being 5:15 PM to 5:40 PM in the evening.

We paid $2,700 for them to spend 25 minutes at our home and not even complete the job they were hired to do.  Since the installation is incomplete, we have no way of knowing if what they DID do is adequate/functional.

They left the old filter behind as well as the giant box the new filter came in. They failed to install the salt chlorinator unit because it requires an electrician (as we were told in the store).  When I called to inquire what I may have misunderstood (again, mistakes happen so I was willing to work with them on this), I was told rudely that I could use an extension cord "if [I] wanted to" but they wouldn't send their electrician out for something so trivial after the fact.  I was also told I could "dig [my] own trench" if I wanted it hard-wired" because their electrician is old and doesn't do that kind of work. 

My questions were simple.  Did I misunderstand something?  Why was I told I didn't need an electrician but my husband told we did?  Could we still use your electrician or do I need to arrange for my own?  I wasn't rude.  I was asking questions anyone not in the pool installation profession would ask after just paying someone to do a job they didn't complete.  And I was met with complete derision as if I had no right to inquire.  I understand "she" was new and not the office manager with whom I have spoken with in the past, but that is not an excuse for her attitude.

If they had sent the electrician in the first place instead of leading me to believe we didn't need one or even been receptive to correcting the oversight by sending their electrician, I wouldn't be out here looking for one to complete the job I just paid them to do.

I certainly will never use them or recommend them to anyone. 

In response to Don Daigle:

Thank you for your response.  My husband called your store that night and received verification that the 6' power cord was never left with us (reasons not understood by your employee either).  He was very helpful, polite, and apologetic. 

The installers took that with them when they left our home (which was why I didn't understand the reason I kept being told to "just plug it in"- I had nothing to just plug in to).  As indicated, I wasn't looking for something for nothing.  We understood we would have to pay extra to use your electrician if he had come out at the time of installation.  My complaint was around the inconvenience of having to arrange for an electrician after the fact (but not until unraveling the mystery of a missing power cord).  And, of course, the unhelpful service by the person not answering my question(s).

We have since hired an electrician and now have the added expense of buying a power cord that we already paid for when we bought your system.  Lesson learned.  Never underestimate proper communication.  This never should have happened.

 

They showed up as expected for all appointments:
- Survey / Estimate
- Liner Install
- Install of skimmer (after we had put in the requisite amount of water)

Owner met with us and discussed all options. He was not hesitant to inform us that certain options we asked about would not be worth the money. He explained that he could provide them, but gave the practical reasons of why he did not think they were wise investments. All work was completed in a timely professional manner. Company owner was always available and responsive. His crew as well as the sub-contractors were courteous and professional.
I would recommend Daigle Servicing Company without any hesitation.

I've used this company for 7 years to handle pool openings/closings/repairs.
The company has grown over that period of time and, as it has grown, the quality of work has declined. When the pool cover was removed this year they failed to wash off the remaining leaves and pine needles on the cover, instead they just folded it up. That vegetation inside the rolled up cover just went viral as the cover sat in the heat for several days. I couldn't put it away because of the odor and had to roll it open on my lawn and spend an hour hosing off the debris, then had to wash it with soap and water to remove the odor, before folding it up again. 
I sent an email to the owner advising him of this shabby opening, also telling him that as his business has grown, he's lost control over the product he used to deliver well when he just had one additional employee. He never responded to my email.
I have engaged another contractor for future work and would not recommend Daigle Servicing for any pool needs.
- Gerald Moore

Daigle Servicing Co. was very professional and very punctual. He always got back to me on time. He showed up when he said he was going to be there. He did a great job. The pool has been working great.

Daigle arrived 90 minutes late. Partially dis-assembled filter/pump and left it in yard. Technicians tried to say that exposing filter/ pump to winter elements was good for it- "keep mice out of hoses." Thankfully, I called manufacturer who said it needed to be stored for the winter. 3 days later, I had to pay others to help me finish dis-assemble and store pump/filter, take off cover as the pillow deflated (it was not properly inflated) and then put cover back on again. When I called owner to complain, he was very rude and dismissive. I will NEVER use Daigle Services again.

We have used Daigle Pool Services for several years in a row now to close our inground swimming pool. They have been great and very responsive to our calls for repairs and scheduling closings. They have also done some repairs for us when the winter left behind damage to our pool. This year they changed the sand in our filter and fixed a couple broken valves. I would highly recommend them to anyone needing services for their pool!

They generally do a good job and I will continue using them. They could
be a bit better about nailing down the time they will arrive with you.
It's sort of like when the cable guy says he'll be there between 8am
and 1pm. But I have had this issue with every pool company I have used
(3 so far).
They had me upgrade the gasket plugs on my pool in order to guarantee the closing last year. I guess mine were crappy. Whatever.

I used this company before to open my pool and everything went great. I used them again to close my pool and it was awful. I called to make the appointment and there was availability later that week. I was told that they would arrive first thing in the morning and that I didnt have to do anything (they would even drain my pool). I wanted to make sure I was there for the closing, but ended up waiting hours. 4 hours later (around noon), I called the company who was unable to get ahold of the crew but stated that they are professionals and shouldnt have any problem closing without me. I left my house to go about some errands and returned to find that they didnt close my pool! In fact they left it a mess! Pool side bin was left open, gate was left open, skimmer bin open. There was a message on my machine stating that they couldnt close my pool as it doesnt fit with their system and that it was my responsibility to drain the pool and that they would return in 2 days. They ended up closing it this time but again left it a mess. Gate left open, empty box for me to clean up. They also left an open receipt in my mailbox with my complete credit card information on it. Would not use them again
I was still charged full price
$160 for the close
$125 for the cover
$16 air pillow

I have used Daigle Servicing Company. It was quick. I would say they did what they had to do and then they were gone. They showed up on time.

They are ggreat and have good customers service and are honest.