Wilson Tire

They tried and tried to sell us a new set of tires by lying. So when they said Volvo rules say we need new set of tires and a patch was unacceptable we went to the Volvo dealer down the road from them. They were more than happy to patch our tire.

Damaged car and denied all responsibility. This is after any years of being a loyal customer. No more!

They did a great job with the tires and inspection, but I got the car back with a bad scratch on the drivers side door. The scratch was not there when I dropped the car off yesterday afternoon. Sure what’s another a scratch you say, who cares? Well, I am showing the car to a potential buyer this afternoon. Two days ago I took extensive pictures of the car, especially all of the scratches/dents etc as I want to be transparent with potential buyers. While they would have still denied it was them, I didn’t have a picture of that part of the door because there was no damage there. The only time the car was driven between when I took the car out of storage for pictures and now was the drive to Wilson Tire. Wilson Tire denies that they did the damage because there was “no blue paint from a lift” or “yellow paint from an extension cord.” They claimed the shirts the technicians wear could not have allowed a tool or belt to scratch the car. Being very cautious with the car and also very aware of damage that it has (from my recent damage photos) I absolutely would have noticed a new scratch on the drivers side door as I closed it to drop the keys in the key drop. If you do take your vehicle to Wilson Tire, I suggest you take a walk around video beforehand as a precaution. My family has 4 cars. We have been Wilson customers for years, and I will be encouraging them and others I know in the community to bring their business elsewhere. I am weary of this behavior from some mechanics and thought that they were above the field. Sadly this is not the case.

unknown

Had a flat tire, so I took it in for repair. I have an all wheel drive vehicle, which typically requires all 4 tires to be replaced when one is defective. I felt that I was pushed to replace the tires, rather than to consider a tire repair. I was told that the repair was unlikely to work, etc. I drove on that tire for an additional 9-12 months, until all 4 tires needed replacement due to wear.

Brought a lawn mower tire in for a tube replacement. The ghoul I spoke with refused to replace the tube saying the tire wasn't, in his opinion, good enough to accept a tube replacement. Tried to sell an outrageously priced tire. Took it to a reputable dealer and they replaced the tube with no fuss or upselling. Salesman was rude and confrontational.

I had called a week ago to ask about hours of operation and to get a quote over the phone. I was treated very professionally, not unlike my last visit. I arrived at 7:30 am and expected to be waiting for about one hour. I was pleasantly surprised to have my car ready at 8:00 am. Wilson Tire's service is quick, professional, and no nonsense.

I called Wilson Tire 2 days before the first big snowstorm of the season, hoping to get snow tires that day. Although I learned later how busy they were, Brian took my car make and year, and gave me three options of available tires, with a clear explanation of each option. They operate on a first-come, first-served basis, and he gave me an honest assessment of whether they could fit me in. (Yes, if I got there within a given timeframe.) I arrived, and was given an estimate of being done between 4:30 and 5:00. When I decided that was cutting it too close and suggested I wait until another day, I was promised that they would get me out of there in time for my next appt. I waited in their comfortable waiting area, complete with wi-fi and coffee, and around 3:30 was called to the cashier with the job complete. The price was exactly what I was told it would be. I was so impressed with their customer service that I took my husband there the next morning - the day before the big storm. They open at 7; we arrived at 6:45 to a line waiting for the door to open. On opening, there were three salespeople working the line quickly with incredible calmness and professionalism. It is rare to see such a level of customer service and knowledge of the subject these days.