BOULIA-GORRELL LUMBER CO

Not good Salesman charged an extra $5,600 to remove everything in the kitchen on Monday and have it all back in on Friday so that we could be open for the weekend.He promised movers,a plumber,who also does gas fittings and an electrician. On Monday only two floor installers showed up,same on Tuesday..no movers or technicians so my crew and the two floor guys started unloading everything we could.On Wednesday the techs showed up to unhook gas and electric but my crew had to do all the moving....some equipment weighs over 800lbs. By then we were three days into it and the floor installers lost two days and couldn't finish by Friday. We lost about $7,500 in sales and ran a $5,600 payroll,about half of which involved moving we also paid over $800 to the plumber and electrician thinking we would be reimbursed as promised..In addition,the plumber refused to hook up the four fryolators due to a UL violation that was not accurate but still,we had to bring in our own gas tech..We reopened on Tuesday In fairness,the subcontractor that did the floor,Tehan Flooring, did an excellent job.Their installers went above and beyond to help when no one else showed up from Boulia-Gorrell We gave them a down payment of $10,800 and went down to pay the balance on Wednesday. They were aware of the problems and losses we incurred so I asked them if they were willing to discount the job a little. The answer was absolutely not....and here's why. They said that the salesman,instead of using Boulia-Gorrell subcontractors for the moving,had gone outside of their system and had made other arrangements and that they had FIRED him as a result.I explained that they certainly had responsibility for his actions if he was working for them at the time He totally botched the job and the cost was great to us but they would not budge a single dollar so we paid them and left.

Wayne oversaw the installation of our new counter tops. He returned our phone calls in a timely manner, showed up at the appointed hour, and provided a competitive rate.