Shop At Home Flooring

"So let me ask you [Member Name Removed] why did you not call us to schedule a Repair instead of coming out here and doing this cheap hit piece on my company ? We promptly respond to any calls for Repairs to work that we have performed for we have a lifetime installation warranty free of charge to all of our customers. Customers whom have laminate, hardwood, or carpeting installed in basement areas on a concrete substrate are instructed to run a dehumidifier year round and if the customer neglects to this then they only have themselves to blame for their neglect to do so.. basements atmosphericlly have a high moisture content which invokes expansion of the flooring thus causing the buckling, this is not an installation problem but rather the customers Responsibility to adhere to the advise giving to avoid this problem. Maybe you need to tell the whole story here, you know the one that explains the real reason as to why you have a buckling floor and chose not to call to have a repair done, knowing full well as to why this problem occurred to begin with. You were advised more than once to run a dehumidifier and if you had done that the buckling A. Would not have occurred to begin with originally and B would have rectified the problem even once it became that way. We asked you to call us back after a few weeks to let us know how the dehumidifier worked and we never heard from you again until now. So consequently we assumed the problem was solved and I highly question weather it isn't in fact solved for dehumidifiers always solve this problem."

"Thank you [Member Name Removed]. We enjoyed working with you and Mike from the pre-purchase estimate of your new home project to completion. Enjoy many years in your new home!"