Prince Transmissions

My initial call with Kevin was straightforward and he gave me straight answers to my questions. He said he'd do a bit of research on possible parts with the rear diff bearings and possibly the axle bearings if they were the issue (or both). I liked that he needed specific info for pricing and then came back with 3 estimates based on pinions only, axle left, axle right, 1,2,3 prices with labor. Apparently the 4Runner has poor differential design and the labor would be high even just to find the issue. Two hours labor just to dig into the diff to find the issue. then parts order, fix and then puzzle it back together. All in all it was a great experience, they called when they needed to, answered my questions, gave me up-front labor estimates, parts estimates and did what they said they were going to do. Isn't that what you want from a mechanic? I do. They didn't BS me, we had an unexpected hiccup that they were paving the road in front of the shop and they were worried the delivery trucks wouldn't get through. They let me know and we talked about arrangements if that happened since the job would be at least 2 days. Based on the estimates, the cost came in right where I expected, timeframe was 2.5 days, expected. Personally, setting correct expectations, giving clear communication and delivery are keys to exceptional service. The "whirring/wind-up" is gone, the drivetrain is working perfectly, I couldn't be happier with the experience and the work completed.

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I have to rate them high for there service even tho they did not fix my problem. At the very least they gave me a more factory detailed TSB information to correct the problem at the dealer.

We were extremely concerned that we were going to need a complete transmission replacement, if not rebuild...at a price of thousands of dollars. We asked around the southern New Hampshire area, trying to find a place that wouldn't rip us off and that would do a good job. Prince Transmissions came highly recommended by our usual service station so we took the car there - apparently when they aren't fixing passenger car transmissions they build race car transmissions. These guys spent hours and literally days trying to nail down the exact cause of the problem, and indicated that they wouldn't do any repairs unless they could find the root cause of the problem. Ultimately, the problem was remedied with a simple "reformatting" of the Toyotas computer, but these guys could have charged us a fortune for all the time and effort they put into trying to identify the problem. And they could have done, and charged us for work we didn't need, like the local dealership does every chance they get. They demonstrated amazing integrity, honesty, thoroughness and caring...it was one of those experiences that left me saying "wow, and honest person and mechanic!!!!:" If we have any further problems, I will definitely go back to them, but really, I think these folks are top notch. Oh yes, despite spending at least 20 hours trying to find the problem, driving the car back and forth from work, and spending an hour or two on the phone with us, they only charged us $140!!!!!!!!! Can you believe it...Amazing