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Flooring Plus, LLC

Wood Flooring - Refinish, Commercial Wood Flooring Installation or Replacement, Wood Flooring - Install or Completely Replace,

About us

We are a locally owned and operated company that values honesty, integrity and treats your home as if it were our own. We offer a variety of stone and tile services that are customizable to each individual project. We specialize in ceramic, porcelain and a variety of natural stone tile installation. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!

Business highlights

Emergency services offered
27 years of experience

Services we offer

Carpet, Tile Flooring, Wood Flooring

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.457 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
9%
3
4%
2
2%
1
7%

Filter reviews by service

Showing 1-25 of 57 reviews
Robert G.
Mar 2025
5.0
Wood Flooring - Install or Completely Replace
Carlos, and his work crew are top shelf! Installed hardwood flooring. Customer service is outstanding, price very competitive, fair and reasonable. I will definitely hire him in future house projects in the near future. His crew also installed a backsplash that creates a modern style atmosphere

Paul H.
Nov 2023
5.0
Carpet - Install
Yes, I recommend this pro
I would recommend Flooring Plus LLC. They do a good job in a timely manner, and with good pricing.

Ping S.
Nov 2023
0.5
Wood Flooring - Refinish
I hired this company based on seemingly positive online reviews and their claim to be proficient in both tile installation and hardwood refinishing. Unfortunately, my experience with them turned into a nightmare, and I am compelled to share my story to caution others. Firstly, while removing the tiles, the crew reported that the water valve was broken(although we never had any issue before they came), resulting in water damage in my laundry room. Despite voicing our concerns about the soaked floor potentially impacting the tile work, they reassured us that it was not a problem. In retrospect, we should have insisted on waiting out, understanding that a thoroughly dried floor is crucial before tile work to prevent damage to the underlying structure. But as a professional company, they should not only have listened to our concern but also have followed the right procedure to wait till the floor was completely dry. The grout color mismatch was another major red flag. Even after providing clear instructions, the crew failed to mix color into the grout, resulting in uneven colors on the floors. It's alarming that a professional flooring company claimed never to have had to do color mixing in grout before. The hardwood refinishing stage of the project turned out to be extremely troublesome. A wrong wood type was utilized for the replacement section, staining took place without adequate sanding, resulting in noticeably inconsistent coloration in my kitchen. Instances of chipped wood, the presence of bubbles, and a pervasive lack of attention to detail substantially undermined the ultimate outcome. Shockingly, Carlos seemed oblivious to the severity of these issues, dismissing them as inconsequential. Regrettably, I erred by remitting the entire sum before the project conclusion, leading to unresolved issues and subsequent financial repercussions. The contractors gross negligence resulted in a broken gas valve too, necessitating an expenditure exceeding $700 for repairs. The overall lack of professionalism was evident throughout the project. Broken base molding, lack of taping during staining, uneven tile widths, and wide openings between wood planks showcased a company that did not live up to its claims of being a flooring professional. My advice to others: do thorough research and consider other options before choosing this contractor. Never pay the full amount until you are completely satisfied with the completed work. This experience was a costly and disappointing lesson, and I hope others can avoid the same pitfalls. I will take measures to get reimbursement for the incomplete work and property damages caused by their negligence!

CARLA M.
Oct 2023
5.0
Vinyl or Linoleum Sheet Flooring or Tiles - Install
Yes, I recommend this pro
$790
I love my new bathroom floor. I would and have recommended them. The floor was done in one day and the cleanup was as perfect as the job. Thank you

Linda S.
Apr 2022
5.0
Yes, I recommend this pro
The work was done quickly and professionally.

David B.
Feb 2022
5.0
Commercial Wood Flooring Installation or Replacement
Yes, I recommend this pro
.

Karen S.
Sep 2021
5.0
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Yes, I recommend this pro
I love the job Carlos and Matt did on my floor. 2 rooms in one day. They knew i was moving in furniture the next day. So completed job in one day. My floor lots marvelous. I highly recommend Flooring Plus . Thank you Carlos and Matt.

Duc P.
Aug 2021
5.0
Commercial Wood Flooring Installation or Replacement
Yes, I recommend this pro
Great experience

Scott B.
Jul 2021
5.0
Wood Flooring - Install or Completely Replace
Yes, I recommend this pro
Carlos and his crew do a great job, and we’re amazed at the transformation.

Peter R.
Mar 2018
4.5
Wood Flooring - Install or Completely Replace
Yes, I recommend this pro
They did a good job on the floors and would recommend them to others.

Deb F.
Sep 2017
3.5
Yes, I recommend this pro
The crew was polite and did a good job once they finally got here.

Barbara O.
Jun 2017
5.0
Yes, I recommend this pro
Pleased with work!

Mary T.
Jun 2017
4.0
Carpet - Install
Yes, I recommend this pro
Great job !! Going to hire again in the future for more projects.

Joseph F.
Jun 2017
5.0
Yes, I recommend this pro

Penelope D.
May 2017
4.5
Yes, I recommend this pro
Carlos, the owner of the company handled all of the negotiation and initial project ideas. He was not the one doing the work. The work was quality the timing was good and the price was very competitive. The only negative I could come up with is that my grass was torn up quite a bit due to the wet weather and the trailer and van getting stuck in my yard.

Ross T.
Apr 2017
2.0
Wood Flooring - Install or Completely Replace
Looked fine for the first few months, now the floor squeaks like crazy to the point I'm considering tearing it up.. They also shot a couple nail into a cold water pipe that finally let loose a month back after the nails plugging the pipe rusted out. What did they do wrong: poor or no underlayment , didn't let much of the wood acclimate long enough. I have some gapping from the dryness of the winter. The job itself took a long time (too long,) as they seemed to be overcommitted on various jobs, this was very disruptive. Nice people, but doesn't make up for a sub par job.

Kristen B.
Apr 2017
5.0
Carpet - Install
Yes, I recommend this pro
very pleased

Michelle B.
Apr 2017
5.0
Yes, I recommend this pro
This company was awesome
Response from Flooring Plus, LLC
"Hi Michelle, Thank you for your kind words. We appreciate you taking the time to complete this review. We look forward to working with you again. The greatest compliment we can receive is a referral. ? Logan Rich CMC Flooring, LLC"

MICHAEL W.
Apr 2017
0.5
Do not hire this company I hired them to install tile flooring and shower. they are a bunch of hacks half ass work at best it took them 3 weeks to almost finish the job ( I gave up and paid them just to get it over with). Carlos told me that he was going to fire the 2 workers one of them that was using my toilet as a cutting bench leaving me to buy a new one. Very messy left over grout everywhere tile drippings all over the place. To me the firing should start with him . I had to supply them with drop cloths because i was tired of cleaning up. JUST STAY AWAY!!

NANDA K.
Apr 2017
0.5
I was looking for a tile replacement service for a shower. We hired them and gave the job even though their quote was slightly higher than other contractors we contacted based on the belief that we will be getting quality work (and based on better reviews here). We are left with a very bad experience and wanted to share so others don't do the same mistake. They gave us wrong tile than initially showed - we went along thinking its not a big deal if they do a good job of installing them. Before the job - we asked them if they could install the shower accessory and got a very confident yes (we provided the accessory) - they did a bad job and bathroom is leaking. We called, emailed, texted and after 3 months (yes 3 freaking months) the bathroom is still not usable for a job that should have been a 3 day project at the most. I amnot sure how others gave them 5 stars but we are left with a very bad experience - I can give further info if anyone want to know.
Response from Flooring Plus, LLC
"Hi Nanda, This is the first time that we are hearing about any issue regarding the tiles. If you thought they were not the tiles you picked out, you should have said something. The only accessories that were installed, as a courtesy to you, were new shower knobs. After several attempts it was up to you to call a plumber. I am sorry that you feel this way, however, this complaint is not for any of the tile work that was completed. It is for something that was out of our control."

Jenifer B.
Jan 2017
5.0
Wood Flooring - Install or Completely Replace
Yes, I recommend this pro
Look no further! We researched, got quotes and nobody made us feel more at ease then Carlos. He and his crew work extremely hard. We live on a third floor condo and they busted themselves hauling up the materials and getting the place ready. They removed our old dusty carpet and installed hardwood. We are so pleased. We trusted them from day 1 - gave them keys to let themselves in, and we have 3 kitties. They were great all around. On the day they were finished, I came home and saw that they had moved all of the bins we piled up out of the kitchen for us so we didn't have to deal. Top notch all around. We will hire them again for our kitchen when we get ready to do remodel.
Response from Flooring Plus, LLC
"Hi Jennifer, Thank you for the kind words. We strive to be sure our customers are completely taken care of from the first point of contact. We can't wait to hear from you when you are ready to do your kitchen! Repeat customers are the best and we get a good amount of work from referrals. Talk to you soon! Logan Rich CMC Flooring LLC"

Stefani M.
Jan 2017
5.0
Carpet - Install
Yes, I recommend this pro
Response from Flooring Plus, LLC
"Very nice people I really appreciate The business Thank you and let me know if you need Any future projects"

William P.
Dec 2016
2.5
They were complete in three days as estimated. We had some trouble during the communication phase before hiring them but it was possibly due to Thanksgiving timeframe. The floor looks pretty good, not as even as I had hoped for. My biggest concerns are 1) They did not cap an entryway between the laid tile and hard wood floor exposing an uneven lay of tile. 2) there is a section along the edge of the tile and cabinets where a 2-3" gap exists. 3) The grout lines seem to show evidence of cracking, hopefully this will go away when we wipe down the tiles again.
Response from Flooring Plus, LLC
"We apologize that you aren't completely satisfied. We would have taken care of this right away if you had contacted us. We are more than happy to come by and fix anything you think isn't up to par. We always stand behind our work and would never want a customer to be unhappy with the final product."

Prosenjit S.
Nov 2016
5.0
Wood Flooring - Install or Completely Replace
Yes, I recommend this pro
Thank you Carlos and team for doing the wood flooring work done at my home. Great workmanship and a very reasonable price. I highly recommend CMC Flooring!

Cheryl O.
Nov 2016
1.0
I hired Carlos to build a walkway in the front of my home. I explained how I wanted the walkway done, to properly grade it and set loam graded around it away from walk prior to starting project. He did not do as was asked and discounted my request as being the wrong way to do it regardless of my explaining the water issue I had in front of my steps. The entire walkway he built was completely under 2" of water within two days after a bad day of rain! My water problem - now 3x worse because he did not do as I requested!! When I sent him a picture of the walkway, I got no response. He also parked his trailer on my newly hydroseeded lawn and left it there for three days. Then when he came back to get it, drove over the new hydroseed sinking in with tire marks leaving a mess! I told him I wanted a refund, hung up on me. Don't hire them to do a walkway. They don't use the right tools or materials. I have pictures. Had to have the walkway re-done by another landscaping company who verified that Carlos used the wrong brick, stone dust base and only went down 4". When I asked his worker, Mark who built it, if he used gravel underneath the base he told me "yes". The landscape co. that For the owner to hang up on a customer after this situation says a lot. The tile work the grout work is also starting to come apart in the kitchen.
Response from Flooring Plus, LLC
"We are sorry that you feel this way. We discussed the water problem in detail and unfortunately, the slope of the yard will always cause water build up. We explained that we would need to build a retaining wall in order to properly resolve the water issues. As you were getting ready to sell the home, you wanted a quick fix and declined the retaining wall. The materials that were used were the proper materials for a walk way. Regarding a refund, we did the job that we were hired for and the walkway itself had no problems with the workmanship, it was a situation out of our control without the retaining wall."
Showing 1-25 of 57

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Flooring Plus, LLC is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 6:00 PM Friday: 8:00 AM - 6:00 PM Saturday: 8:00 AM - 6:00 PM Sunday: Closed

Flooring Plus, LLC accepts the following forms of payment: CreditCard

Yes, Flooring Plus, LLC offers free project estimates.

No, Flooring Plus, LLC does not offer eco-friendly accreditations.

No, Flooring Plus, LLC does not offer a senior discount.

Yes, Flooring Plus, LLC offers emergency services.

No, Flooring Plus, LLC does not offer warranties.