Maillet Auto

"First off, glad your daughter was ok. I would like to explain the difference between a police call and a AAA call. When the police call us, we have a very limited amount of time to respond to the scene. Usually that means 2 trucks are deployed which means 2 drivers have to stop every thing they are doing to respond. This usually also involves longer amounts of time on the scene. We have to clean up the debris and fluids that are on the ground and make sure the scene is as it was before the accident. With a AAA call, often it is a flat tire or disabled vehicle. We have a longer response time and the option to turn it down if we want. To drive up to a car and hook it on the back of the truck takes much less time then clean up at an accident. As far as storage, this is a common practice and you might find if you call other towing companies that our storage rate is even lower than many. Usually insurance would cover all these costs. AAA is not a substitute for insurance. We remain in good standing with AAA as they had no problem with what happened. We often offer our customers the option to sign over their vehicle if it is probably not repairable. Many find this to be a relief as they don't know what to do with it and do not have to funds to repair it. We live in a small town and try to do right by our neighbors. That is the only way to survive in a small town and we are sorry if you feel wronged."