Bonnevie Construction Inc.

Service Provider Response

**Below is the initial email that was sent to us… -[member name removed] "Hi Randy: are you available to give me an estimate this Fri (time TBD)? Reply by e-mail only please. Request appointment time. Don't show up w/o notice, owner has large dogs to secure first. Garey Remodel General Scope of Work Subs required: electrical, plumbing, tile/masonry, finish carpentry Room by room: - Bathroom o Electric radiant floor heat (Mandatory) Owner to select 15 watts/ft2 o Exhaust Fan (M) o Linear drain (Optional) o New toilet (M) Gerber 21-817 o New counter (M) o New corner cabinet (M) o New sink and shower fixtures (M) o Tile shower walls to ceiling (M) o Add bench and shelves (M) o Veneer rock walls (O) o New outer door: Owner selects Jeld-Wen to match existing (M) o New glass shower door (M) - Mudroom o Floor covering (O) o Build bench under window (O) o Build cubbies/hooks other wall (M) - Kitchen o New tile floor (O) - Breakfast Nook o Electric radiant floor heat (M) Owner to select 15 watts/ft2 o Tile floor (M) Address in in Brentwood, NH, near Exeter Thanks John” In this email it stated that the "owner has large dogs to secure" and that Garey Remodels scope of work for subs required. We took this as he was a General Contractor. We did not know what exactly he wanted so we asked him and that’s when this all started…read on and decide for yourself if we are as difficult as he claims. -BCI “[member name removed] What are you looking for from us to do for this job?” -[member name removed] “Randy, Correct me if I am wrong, but I interpreted your co as being design and build. I have minimal design required but a significant amount of renovation req'd [member name removed]” -BCI “[member name removed], I left you a message today. Give me a call so that we can discuss the project and what exactly you are looking for us to do. We are a design build company that does design using Chief Architect as well as build.” We have a Policy to speak with potential clients to get a feel of the project requirements prior to the initial site meeting -BCI Hello [member name removed], This is Katie I work in the office here at Bonnevie Construction, Inc. and yes we are a design build General Contracting Company. I could set up an appointment with Randy if you would like to discuss the particulars of your project. -[member name removed] That's what I've been trying to do Katie but no joy yet. Is someone available to stop by this Fri by any chance? Need to make appointments b/c I have multiple GCs coming and have to put my dogs at a neighbor's house so folks leave with the same number of legs they arrive with. Morning is booked but any time after that is open. If Fri won't work, perhaps some evening since I doubt you do quotes on weekends? I'm puzzled by Randy's note b/c I listed what I needed done but here it is again. -BCI Hello again [member name removed], I would just like to clarify a couple things with you. Are you the home owner? Are you interested in contracting Randy for a design plan? Are you interested in BCI being the potential general contractor for the entire project? Or just parts of the project? When is the time frame you are looking to start this project? Randy could meet you around noon on Fri the 15th if that works for you? I will need your home address- I know you’re in Brentwood, I just need your street address Your email address (other than the Angies list email please) Would you like to give us an alternate phone # other than 603-793-4419 Again we apologize for any communication gaps you may have had to deal with, if you have any further questions or concerns please feel free to call our office 603-580-5680 or Randy’s cell 978-375-8034 or shoot me an email. -[member name removed] Hi Katie Not sure why this is so difficult, already scheduled several other potential GCs for quotes. I think I am going to hold on scheduling this. We are not communicating despite my detailed summaries below on what I am looking for. I don't want or need CAD. I said "minimal design required" and outlined the general scope of the work and subs required, making BCI a potential GC. Of course I own the house, why else would I contact you? Trying hard to be open-minded but I've worked with GCs several times before and know how important it is to establish a good rapport. For whatever reason, we are not connecting on this simple appointment request...what would happen if we had to work out a real issue? Cheers [member name removed] -BCI Hi [member name removed], Thank you for the notice, good luck and happy renovation to you. YOU DECIDE… I would just like to add that in 27 years of being in business we have never been sued, nor have we ever gone bankrupt and this is the first time we’ve ever had a problem communicating like this with a potential customer, they usually have no problem calling us or setting up a time to call if they work odd hours. We always go that extra mile for our clients and have many repeat customers dating back over 20 years. I’m not sure why this gentleman has such a hot head over this but it is surely not called for as our office manager did everything according to our policies and procedures that have been in place for years. We are a professional Design Build Construction Company and our commitment to customer satisfaction is paramount to us. I am sure had this gentleman even tried to call us, let alone hire us he would have found that out. For him to judge us as he did is not only unfair, it is unfounded and certainly not called for. Randy Bonnevie Owner Bonnevie Construction, Inc.

Service Provider Response

Thank you Lisa! Here at BCI we are thrilled to hear how satisfied you are with the renovations and repairs done due to the water damage. Its wonderful to hear that your new kitchen is every thing you wanted. Here at BCI we strive for excellence and when our clients feel that we have achieved it than we know our efforts have achieved the standard of the results we hold our selves to. Thank you for sharing your experience we are please to hear it.