Southers Construction, Inc.

BBB of NH Grade of "F" and revoked accreditation. BBB files indicate that this business has a pattern of complaints concerning extreme delays in promised work completion following the acceptance of monetary deposits for work and poor quality of completed work. The business has also demonstrated a lack of timely response to complaints filed by their consumers throughthe BBB complaint process. On July 6th, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of July 20, 2023, BBB has not received a response from the business regarding our concerns.

If I could give zero stars I would. Do yourself a favor before paying them any money and review their Better Business Bureau status of F- Revoked and reviews. They don't post this rating on their website. It's too late for me but hopefully this will help others. Here's a brief summary. Sales guy came by to view the project and provided a quote same day. I paid 50% deposit same day. I called several days later for an update and was told the quote was in review due to pricing. I was transferred to a project manager that told me they made a mistake with the cost and it would be more than double the cost to complete the job as quoted. Or they would keep the cost the same and do much less work. He was less than pleasant and tried to blame me for taking advantage of them! Said they would refund my money within a week. I followed up again via email to check on the refund and received a response that was again trying to place blame on me for simply signing a quote and paying a deposit. Think it was the owner but no name provided to who responded. I followed up with a call and was told it would be a couple more weeks before they would mail my refund. This is the same treatment the others have received who filed complaints with the Better Business Bureau. I have roof leaks that need to be fixed and they have no sympathy or concern. I thought I was making a good choice with a local contractor. I've been treated much better doing projects with the the big box stores.

Dishonest company Do not do business with them

Run! Signed contract in March 2023. They didnt come to the house to ;measure for materials; until early August 2023; They tried to bill us for the complete project in September. They didn't respond to our attempt to contact them in early October. They scheduled a time to come out to the house again yesterday. We took time off work to meet and discuss how the to get the project back on track. the meeting was for noon. at 12:30 they texted to canceled the appointment saying they had the measurements and just needed to put the order together. The same thing they said the visit in early august was for. Contract has a clause for timely completion of the work. we havent changed anything in the original contract and now they say the contract is biding on us and if we cancel we wont get our deposit back. Their BBB rating has been revoked since we signed a contract with them and we don't seem to be alone in having this experience with them. https://www.bbb.org/us/nh/epping/profile/metal-roofing-contractors/southers-construction-incorporated-0051-92040658

The worst customer service possible. Been trying to get them to come repair my gutter that they broke and also the improper exposed nails at the top of my roof. I had to put a tarp over the nails to cover them up, and the gutter is a lost hope. All they do is ignore their customers and try to get as many new jobs as possible. Instead of trying to get so many jobs, how about you guys do things right and take care of your existing customers who unfortunately have to pay you. Weâ re lucky weâ re not getting water in our basement from the failing gutter that was broken by them. I do not recommend this company at all.

First, it would be nice if an option for Zero stars was available. My wife and I hired Southers Construction to swap our front entranceway door, and to install a new side door for our walkout basement. In March, we provided Southers with a check for 1/2 the project cost to book the work. We were told the project would be scheduled in two weeks, no problem. Itâ s now late July and have never received a call to schedule the work. Iâ ve called Southers Construction multiple times requesting a call back from the phone attendant, but have yet to receive a call. At this point Southers as stolen our 1/2 down payment for our home project. They canâ t be bothered to call a customer back after paying over $2,500 to book a project. These guys are thieves and should be avoided. I will need to hire an attorney to get my money back plus attorney fees (hopefully). Thank you

I've been meaning to write this review for awhile now, but it's been difficult because I want to give an honest summary of our experiences - warts and all - while still being fair about the end result. TLDR: Yes, there were some difficulties, however Donna, Ricky, Tim, and the whole Southers team made sure they were acknowledged, fixed, and in the end we are thrilled with the results. You can teach a person skills or a new role, but what you can't do is teach someone to care. These people care about the work they do and they're willing to put in the time and effort and stick with it, until it's done right. That level of dedication is priceless. I'll leave you with a few key lessons that I've learned during this project. 1. Make sure you have a permit to hang in your window before any work starts. 2. If your house is older than 1978, test for lead paint. Any estimates should include the cost of lead abatement. 3. Maintain open, active communication and don't be afraid to advocate for yourself. 4. Stay organized! Keep any/ all documentation and photos throughout the project.

I have used them before. They are really great to work with.

Complaint Details Southers Construction LLC and I both signed a work contract on 7/29/2022 for roof repair. Two areas of the roof would be repaired: chimney reflashing and re-shingling a valley within the roof. For the valley roof repair the work contract stated, " Remove and asses the current rubber roof. Remove flashing along the siding. Remove siding. Assess the damage that the current system has done. Then properly tie in the rubber roof, siding flashing, re-side, and reshingle areas needed. If repair is done sooner than 8 hours, a chargeback will be given. The chimney reflashing work agreement stated. Grind out old lead from the chimney and install a new 12 rolls of lead step flashing. Install ice and water shield around the chimney. Seal each step of lead flashing. Remortar sections of the chimney that we grind out the old lead from. A fifty percent deposit was given to Southers Construction on 7/29/2022 for the work they agreed to complete. The check was cashed by Southers Construction on 8/01/2022. A project manager was assigned to our job on 8/10/2022. The Project Manager came to the house and checked out the job. He suspected the chimney itself needed attention and contacted a mason to inspect it. The mason, not a Southers employee, said the chimney needed to be rebuilt from the roof line. A new chimney was built on 9/29/2022. Work began on our roof project on 10/07/2022. Subcontractors, not Southers Construction Employees, were assigned to our job. These subcontractors completed the job that day with a couple of quick onsite check-ins, from the ground, by our assigned Southers project manager. On 10/08/2022, the Project Manager came to the house to inspect the work. The job in the valley of the roof was deemed incomplete and unsatisfactory by the Project Manager and would be assigned to another subcontractor for a future date. The chimney work was inspected from the ground, and the Project Manager had an injured knee and was unable to climb. We assumed the chimney was completely satisfactory. On 12/17/2022 the repair around the chimney leaking. A replaced interior ceiling was showing a large watermark. Immediately Southers Construction was called; the receptionist said an urgent message would be forwarded and we would hear back from someone. No one returned the call. Subsequent calls were left on Southers' voicemail for the following two days. On 12/20/2022 I requested to speak with the owner, and I explained the situation. He said he'd have a project manager call me that day. No one called. Southers Construction LLC does not live up to its agreement. The job was not completed skillfully. Southern 's subcontracts out the job and does not adequately supervise. Through negligence, Southers Construction is liable for repair work and interior damage. They will not return my call. Desired Outcome/Settlement Desired Settlement: Repair None Provided

I hired Southers to replace fascia and install gutters. They ended up installing fascia, shadow board, drip edge, and gutters. During the first rain storm after their work, I saw that water was leaking into the eaves on both sides of my house. The water went behind the fascia and dripped out the bottom where the inside edge of the fascia met the soffit. I contacted Southers and they said they would take care of it. This only meant that they sent out the original crew to hastily put some sealant along the drip edge along my whole roof. The leaks were reduced but many areas still had water coming through. I discussed this issue with Southers for several months. They eventually came to acknowledge that the water is coming through the drip edge (took some video to prove it - they attempted to claim it was somewhere else). While trying to convince them to repair, I hired a home inspector to inspect the job. He confirmed that the leak is at the drip edge and the fault is the way Southers did the project. After several months, Southers agreed that the water is coming in at the drip edge they installed, but says this is still not their fault and they will do no repairs. They told me to go hire someone else to fix it. One employee said there is some trial and error involved and they could not predict it would leak. Sad but true.

You get what you pay for and the piece of mind that comes with it. I knew they were more but so were my expectations and they met them. Quality product, quality service Quality job.

Excellent team of professionals. Timely, courteous, on budget.

They were the only roofing Co willing to do a small sunroom roof replacement that had a skylight that was 20 yrs old and started leaking, so I could not wait to have the work done. I had a high-quality set of gutters and leaf/rain guard installed which they took no care of when carelessly removing old shingles. And the price to replace the skylight was higher than it should have been. But the work needed to be done. And all the recommended roofers were too busy with full roofing work at the time.

Great job!

I was very happy with the final product. Good time management . Very clean. Very respectful.

I called to get an inspection because of a water leak in my ceiling. Mike came the very next day, right on time. He went up onto the roof and up in the attic to inspect and take photos of what he witnessed. Mike explained that there was apparent hail damage to the entire roof. He suggested that I reach out to my insurance company, Amica, to file a claim. I did so using the photos Mike had forwarded to me, and I provided Mike's estimate. With absolutely no on-site inspection by an adjuster, the claim was 100% authorized with just what Mike had provided me. The total time it took from assessment to claim acceptance was four business days. Chris' crew came out about a week later and completed the job in one day. He provided me with several photos of work at different stages. Souther's applied extremely high-quality roofing materials expertly, and the roof looks great. I have a fifty-year warranty to boot! Mike was very knowledgeable and explained things so even I could understand them. Chris ensured the roof installation was performed correctly and above code. They also left the yard as clean as could be. Souther's is a very reputable company that does what they say they will, but only better. Mike and Chris are both an asset to their company. I highly recommend Southers!

Did great with the entire process, from the quote to the finished product.

We had 7 Squares of Hardie Plank siding installed on our home by Southers Construction. The entire process from initial contact thru completion was refreshing. The work crew was professional,, knowledgeable and responsive throughout the project. The attention to detail during installation thru to cleanup was impressive. I would hire them again.

Not sure if I have the right project here. Souther's replaced my asphalt shingle roof in a day for a great price and the workmanship and attention to detail was far above what was expected! 100% would recommend!

We are very happy with the quality of the work performed, would definitely recommend this company

Very professional and knowledgeable

Souther Construction uses quality materials on their projects, and their contractors are top notch professionals. Our finished project will last for years to come, and we will enjoy every minute of it.

I was very impressed with every person I dealt with. They were all professional and pleasant and happy! Job was well done and cleaned up.

Got off to a slow start from the time we got ok'd for the financing, but once I called to ask when they plan on starting the project they couldn't have been more apologetic. Within a day or two the project manager came out to assess what was actually needed and the work began a couple days later. I'm so grateful to not have a leaking roof anymore. The customer service and communication with this company is outstanding and I highly recommend them to anyone needing a new roof. I did have to call about the debris and some supplies that were left and they sent someone out that same day to clean up. To me that's outstanding customer service!

Good work and a fair price. Had a hiccup but they worked to an amenable resolution. I would consider Southers for another project in the future.