Mr. Appliance of Rockingham County

The price was fair. Good technicians. I was just very happy. Courteous and quick. I thought I had a different problem but it was a little less and I appreciate the honesty and it saved me a few dollars.

Never Again! Twice in two years they came to repair our newish Samsung freezer. First visit ($700) the coolant line was mistakenly crimped by the tech during the compressor replacement. We didn't know that until the next year's visit when the second tech showed us. He knew we shouldn't have been charged for it and reduced the fee to $300. So $1,000 spent and a year later the freezer does not work AGAIN so I called them and wanted to speak to a supervisor before I booked another diagnostic visit (quoted at $89 by the main office) I received a return call from the "local" franchisee and was told they only guarantee their work for 30 days and also the fee was $95 not $89. When questioned about it she haughtily told me that was their price and wouldn't honor the home office price. $6 really? The upshot from them is "tough luck for you". I called another repair place and was told to not put another penny into repairing the Samsung. She didn't want to waste my money by sending a tech out. Do yourself a favor and STAY AWAY from Mr Appliance. The techs are nice but management is atrocious and customer service is nonexistent.

Everything went extremely smooth, the part was ordered and got a call and email when the part was in and they promptly made an appointment to get it fixed. Came on time and replaced the part. Everyone was extremely professional, thorough and courteous. I will continue to use Mr. Appliance and recommend them to everyone.

When we first called they came out very quickly (within a day or so). They did ask on the phone if it was a warranty issue and we said yes, then they still came out. Once they were here they ordered the fan part they said they needed, and charged us $150. Once we talked to LG about the warranty, Mr. Appliance said they couldn't go through LG since they didn't have the warranty number before the appointment (though they knew we wanted to go through the warranty.) While we were trying to figure that out it took a week for the fan to come in, and then another week for them to be able to come replace it. (At this point our refrigerator has not been working for 2+ weeks). The fan was replaced, and it did not fix the issue, though they didn't realize it. That afternoon we called and they said it would take another week for them to come out and see what the problem is. They came today and it's an issue with the board, so they need to order a piece and come out again to fix it. I assume it will be another 2 weeks. Not having a working refrigerator for a month is a HUGE issue, and then on top of it to be on the phone with both them and LG multiple times dealing with the warranty issue (and the two companies supposedly work together) is beyond frustrating. We will not be calling them for any more repairs.

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The appointment was made for mid-week, but I received a call in the afternoon on Monday and the scheduler asked if it was OK for the repairman to come this afternoon (2 days early!). I was happy for that! The service person, Dave, was professional and pleasant and quick to diagnose and fix the issue. I am new to the area and it is great that I found someone I can trust.

Tim arrived on time from Mr. Appliance of Rockingham Co. He was very polite, took his time to explain my options and the cost of repair. I chose NOT to have the work done - the repair cost would be more that the replacement cost ! However, I was very pleased, I highly recommend them and would have them back again when the need arises.

Our fridge died on a Friday and I thought for sure we would not be able to get service until the following week. I looked up service vendors on the Frigidaire website and then cross-referenced them on Angie's List. Mr. Appliance of Srafford and Rockingham was the only company that appeared on both. I called the office at 11am and was told they could have a tech at my home between 12pm-4pm. Tim the technician called me at around 3:30 and arrived at 4pm. He was very polite and professional, he had all the necessary parts in his van and had the thermostat and ice maker replaced in less than an hour.
The service delivered by Mr. Appliance was excellent and I would highly recommend their work.

They diagnosed a problem that had stumped other repairmen. They ordered
the weird parts needed, and replaced them within 4 days. Scheduling
was easy, they confirmed a time range when the repairman would be here
(2 hour range) then called when the guy was 15 minutes away. Fast,
professional, and totally up front about costs, etc. Will use them
again in a heartbeat.