Woodmans Forge and Fireplace

"[Removed Member Name] was quoted a net price of $750 to remove her existing gas insert and the liners from the chimney and install the new gas log that she had purchased. The shipping time for the log set she ordered was out of our hands; we ordered the part from the manufacturer as soon as she decided to proceed. We sent a 3 man crew consisting of a master gas technician and two journeyman. The job was accomplished in about 3 hours. Had we encountered problems and it took five hours, the price would have remained the same, since we honor our quotes. We were unhappy with the location of the incoming gas line and fabricated a cover to dress it up at no additional cost. Our NH Gas License does NOT allow us to change the gas company's supply line, hence the need for her propane supplier to do any changes. About the damper, when doing the job we noticed that her damper had been previously removed, so we offered to install a new one at the cost of the part only, no labor charge, and she refused. [Removed Member Name] left part way through the job, even though we requested for someone to be there the entire time. The unit was up and running correctly when we left. She received everything she contracted for at the price agreed to. In spite of that she has accosted one of our employees at a local restaurant and posted very inaccurate statements about us. Woodman's has been in business since 1977 and we are very proud of the thousands of customers we continue to serve each year; a handful of bad reviews on Yelp is not indicative of the outmost care we take of our customers. This review was posted here after both parties agreed to remove a similar review on Facebook after our response. We have no idea why she tagged this review as "Chimney Caps", "Chimney Repair" and "Generators" either; she gave us F on all the voices, including Price (which she agreed on), Quality (of the labor done by a licensed technician with 20 years of experience?), Responsiveness (was not an emergency situation), Punctuality (our team showed up at the time decided), and Professionalism (where we did our part of the deal and went beyond)."