Woodmans Forge and Fireplace

Had to wait 2 weeks for order to come in then an extra week to schedule a service date. Refused to come out to measure or check on install needs unless we paid 180.00. Wanted all money up front including install. We refused to pay install until they showed up. Left when done without checking with us to see if we liked it. We paid when they arrived so we are left without recourse. Manager Dave is not someone I would have run my business. The 750.00 install took a little more that 2 hours  one licensed and 2 apprentices. We did not like the appearance of or location of propane hook up. Still needs damper and a propane professional to finish the job. 4 bad reviews on Yelp. GO ANYWHERE ELSE

Door needed glass panes (3) regasketed and a piece of the frame repaired.  Asked them to drill and bolt the interior frame to the shell and regasket the glass and NOT regasket the door itself.  Estimate was less than $100.00.   They asked name of stove so I emailed it in w/no acknowledgement on their part. Went back one week later to pick the frame up and was told they removed the frame gasket to WELD the frame.  Noticed the new gasket material was very oversized and was hit with a $165.00 bill or $65.00 above the less than $100.00 estimate.  Took door home and could not close it due to oversized gasket.  Emailed them I'd be back and was never acknowledged.  Next weekend they agreed to repair it for free.  They did but now the  and door is sloppy em to NOT remove).

So... overcharged, work I specifically asked not to have done, an extra trip of 45 minutes each way, lack of professionalism.

Nope; can't recommend them in any way.

I purchased a Lopi Leyden pellet stove from Woodman?s Forge and Fireplace in Sanbornville, NH, in late 2010.  Since, I?ve recommend Woodman?s Forge to any number of people, including a stranger I met at Lowe?s who mentioned he was looking for a couple of stoves.  I told him to avoid the low-quality ones at Lowe?s and instead go to Woodman?s Forge.  So, nothing but positive word of mouth from me for three years.  I?d guess they got at least one or two sales out of that?on top of my $4,450.47 purchase.
Then my stove starts to act up.  I purchased a new auger motor from Woodman?s, as the old one seemed to have gone bad. When the problem persisted after I spent the $84 for the new auger motor, I called them and told them I need them to have a look.  I described the issue to 2-3 different people in detail and even mentioned that I suspect the lower auger bushing was going
bad?the owner denies I ever said anything about the bushing. 
They sent a tech out who checks things out and says the sound I was hearing was probably due to the new motor I installed not being
mated properly with the auger.  He said he could replace the entire auger, if I wanted, but that he didn't have with him the bushing I had told them I thought was the issue.  We decided to wait and see if what he?d done would work, as I supposed replacing the auger (at considerable expense for time and parts) wouldn't make sense, if the bushing was really the issue.  He left with both of us noting that the noise that had prompted my call had abated somewhat, but not gone away entirely.
I ran the stove into the evening.  I woke up at 4:00 AM to the sound of the stove making the same groaning noise as before I spent the $255 ($85 per hour) for the tech to come on Monday.  I called Woodman?s.  They say they can come out today, but that I?ll have to pay for a separate service call.  I said I didn?t think I should have to pay 100%, since they basically ignored my indications that the bushing was the issue by coming on Monday without a replacement for it.  The person with whom I spoke said he?d talk to ?the powers that be? to see if he could get at least his two hours travel time covered by Woodman?s.  He calls back an hour later to say, ?No deal.  Do you
still want me to come out today??
I asked to talk to the person who made this decision.  The tech said he was away, but he?d speak with him and he or this person would call me back.  The tech calls back another hour later and says, "No deal."  I related the above details to him about my loyalty and many referrals to them.  He said he understood and didn't agree with the decision of his superior (turns out it was the owner?Jim Tully), but he had no power to change things. 
I hang up and call the store to complain and ask that this "power that may be" call me so I can tell him/her first-hand that this is not good business.  The owner finally calls back after a few hours and says, "Sorry, can?t help you."  I explained he?d be losing not just my future business, but that of all the people I WOULD have referred to his store, had he treated me right.  He said, essentially,
?Go to it.?  So, I?m going for it, starting with this review.
I?m now going to steer all I can away from Woodman?s Forge now?in all ways I possibly can.  Avoid Woodman?s Forge in Wakefield, NH, or you could end up in my situation.
By the way, I called another servicer to look at my stove.  Within five minutes of opening it up he told me the lower auger bushing was seizing on the auger and preventing it from rotating freely.  Wish I?d thought of that!

All they do is care about themselves and give excuses. They are over priced and act very unprofessional. I needed to go directly to the manufacturer to get problems addressed and they were graded accordingly. Would not recommend them to anyone after my personal dealing with this business. Buyer beware!

I was pleased with everything until it came to installing the new wood stove.  It seemed that any contingency would be an additional charge and the potential began adding up.  This is after I paid for installation.  After hearing this litany, I told them to forget installing and I would install myself.  I must say I did a good job, but those stoves are heavy.
Apparently my mistake was, when asked if I wanted to leave the $375 for install as a store credit or put back on credit card, I said leave as store credit.  I thought I would be back for some extras.  No one said that if you don't put it back on your card, in 30 days you won't get it back.  Needless to say 4 months later, I returned parts which were left over, and I was told that since they were returned after 30 days it could only be a store credit, which was not a problem.  Managing inventory and all, I understand.
When I asked for the install to be put back on the credit card, I was told the same thing.  Now I don't get this.  They incurred absolutely no expense, they didn't come to the house, everything was handled over the phone, and this was to size the stove.  I picked the stove up myself, so no delivery. 
I explained my position, as noted above, and was told the owner said twice, no way.
So now I have to pursue other avenues to get my install back.
I guess the owner believes that once you buy a stove you won't be coming back.  With me, he is correct.