Woodmans Forge and Fireplace
About us
EStablished in 1977 - We offer complete sales, instalations, & service. All work is preformed by our own employess with no subcontractors. We offer financing, and accept most major credit cards.
Business highlights
Services we offer
& Accessories, & Fireplaces. Accessories, & Pellet Stoves, & Smokers. Fuel, Gas, Ovens, Parts, Parts, Service & Instalations Outdoor Power Equipment. Sales & Service BBQ Grills, Wood
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 0% | ||
| 0% | ||
| 60% | ||
| 40% |
"[Removed Member Name] was quoted a net price of $750 to remove her existing gas insert and the liners from the chimney and install the new gas log that she had purchased. The shipping time for the log set she ordered was out of our hands; we ordered the part from the manufacturer as soon as she decided to proceed. We sent a 3 man crew consisting of a master gas technician and two journeyman. The job was accomplished in about 3 hours. Had we encountered problems and it took five hours, the price would have remained the same, since we honor our quotes. We were unhappy with the location of the incoming gas line and fabricated a cover to dress it up at no additional cost. Our NH Gas License does NOT allow us to change the gas company's supply line, hence the need for her propane supplier to do any changes. About the damper, when doing the job we noticed that her damper had been previously removed, so we offered to install a new one at the cost of the part only, no labor charge, and she refused. [Removed Member Name] left part way through the job, even though we requested for someone to be there the entire time. The unit was up and running correctly when we left. She received everything she contracted for at the price agreed to. In spite of that she has accosted one of our employees at a local restaurant and posted very inaccurate statements about us. Woodman's has been in business since 1977 and we are very proud of the thousands of customers we continue to serve each year; a handful of bad reviews on Yelp is not indicative of the outmost care we take of our customers. This review was posted here after both parties agreed to remove a similar review on Facebook after our response. We have no idea why she tagged this review as "Chimney Caps", "Chimney Repair" and "Generators" either; she gave us F on all the voices, including Price (which she agreed on), Quality (of the labor done by a licensed technician with 20 years of experience?), Responsiveness (was not an emergency situation), Punctuality (our team showed up at the time decided), and Professionalism (where we did our part of the deal and went beyond)."
Door needed glass panes (3) regasketed and a piece of the frame repaired. Asked them to drill and bolt the interior frame to the shell and regasket the glass and NOT regasket the door itself. Estimate was less than $100.00. They asked name of stove so I emailed it in w/no acknowledgement on their part. Went back one week later to pick the frame up and was told they removed the frame gasket to WELD the frame. Noticed the new gasket material was very oversized and was hit with a $165.00 bill or $65.00 above the less than $100.00 estimate. Took door home and could not close it due to oversized gasket. Emailed them I'd be back and was never acknowledged. Next weekend they agreed to repair it for free. They did but now the and door is sloppy em to NOT remove).
So... overcharged, work I specifically asked not to have done, an extra trip of 45 minutes each way, lack of professionalism.
Nope; can't recommend them in any way.
"This is a job we probably should have walked away from. It was a door off of an over 25 year old stove. The customer had no manual so we had to make assumpsutions as to gasket size etc. The door was so overfired that we had to weld it to complete the job. When they complained that the gasket was to large we replaced it at no cost. (if we had a manual or the old gasket we would have gotten it right the first time.) Our work order showed a request to gasket the door and the glass. What we charged amoount to about 10.00 per hour. Well below out shop rate of 45.00 per hour."
Then my stove starts to act up. I purchased a new auger motor from Woodman?s, as the old one seemed to have gone bad. When the problem persisted after I spent the $84 for the new auger motor, I called them and told them I need them to have a look. I described the issue to 2-3 different people in detail and even mentioned that I suspect the lower auger bushing was going
bad?the owner denies I ever said anything about the bushing.
They sent a tech out who checks things out and says the sound I was hearing was probably due to the new motor I installed not being
mated properly with the auger. He said he could replace the entire auger, if I wanted, but that he didn't have with him the bushing I had told them I thought was the issue. We decided to wait and see if what he?d done would work, as I supposed replacing the auger (at considerable expense for time and parts) wouldn't make sense, if the bushing was really the issue. He left with both of us noting that the noise that had prompted my call had abated somewhat, but not gone away entirely.
I ran the stove into the evening. I woke up at 4:00 AM to the sound of the stove making the same groaning noise as before I spent the $255 ($85 per hour) for the tech to come on Monday. I called Woodman?s. They say they can come out today, but that I?ll have to pay for a separate service call. I said I didn?t think I should have to pay 100%, since they basically ignored my indications that the bushing was the issue by coming on Monday without a replacement for it. The person with whom I spoke said he?d talk to ?the powers that be? to see if he could get at least his two hours travel time covered by Woodman?s. He calls back an hour later to say, ?No deal. Do you
still want me to come out today??
I asked to talk to the person who made this decision. The tech said he was away, but he?d speak with him and he or this person would call me back. The tech calls back another hour later and says, "No deal." I related the above details to him about my loyalty and many referrals to them. He said he understood and didn't agree with the decision of his superior (turns out it was the owner?Jim Tully), but he had no power to change things.
I hang up and call the store to complain and ask that this "power that may be" call me so I can tell him/her first-hand that this is not good business. The owner finally calls back after a few hours and says, "Sorry, can?t help you." I explained he?d be losing not just my future business, but that of all the people I WOULD have referred to his store, had he treated me right. He said, essentially,
?Go to it.? So, I?m going for it, starting with this review.
I?m now going to steer all I can away from Woodman?s Forge now?in all ways I possibly can. Avoid Woodman?s Forge in Wakefield, NH, or you could end up in my situation.
By the way, I called another servicer to look at my stove. Within five minutes of opening it up he told me the lower auger bushing was seizing on the auger and preventing it from rotating freely. Wish I?d thought of that!
"I'll take the hit on this one. Our serviceman should have caught the bearings on his service call. The fact that we noise had subsided must have made him feel he'd solved the problem. Sorry but we don't always get it 100% do you?"
"Sorry but this complaint is so vague I don't know how to respond. I have no record of any complaint on this."
Apparently my mistake was, when asked if I wanted to leave the $375 for install as a store credit or put back on credit card, I said leave as store credit. I thought I would be back for some extras. No one said that if you don't put it back on your card, in 30 days you won't get it back. Needless to say 4 months later, I returned parts which were left over, and I was told that since they were returned after 30 days it could only be a store credit, which was not a problem. Managing inventory and all, I understand.
When I asked for the install to be put back on the credit card, I was told the same thing. Now I don't get this. They incurred absolutely no expense, they didn't come to the house, everything was handled over the phone, and this was to size the stove. I picked the stove up myself, so no delivery.
I explained my position, as noted above, and was told the owner said twice, no way.
So now I have to pursue other avenues to get my install back.
I guess the owner believes that once you buy a stove you won't be coming back. With me, he is correct.
"The store credit was issued at his request. Most stores would not convenrt a store credit to a check but we did."
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