AAA GENERAL CONTRACTING INC
About us
Please note that the ratings found here represent the approximate 3% of our customers who gained personal satisfaction in using this site to "vent" rather than contact us directly to resolve their frustrations. They would have had a much better result by contacting me personally to give me the opportunity to make things right....Thanks for visiting us!
Business highlights
Services we offer
ADDITIONS, CLEANING GUTTERS & GUTTER REPAIR., CLOSET ALTERATIONS, DECKS, DOORS, ELECTRICAL, FENCING, GARAGE CONVERSIONS, GROUTING & SEALING OF EXISTING TILE, INTERIOR & EXTERIOR PAINTING, KITCHEN & BATH REMODELING, LOCKS, NEW INSTALLATION OF PLUMBING, NEW TILE INSTALL, PLUMBING, SPOT PAINTING AFTER REPAIRS, STUCCO, WATER HEATERS, WINDOWS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 38% | ||
| 0% | ||
| 13% | ||
| 25% | ||
| 25% | 
Work began on our house before the necessary building permit had been obtained. A necessary electrical permit was never obtained, and the work was illegally done by an AAA employee who is not a licensed electrician. That work created a safety hazard, and we had to hire an electrician to correct the problem. More than 10 months after our deck was completed and in use, we found out that the final inspection on it had never been done. Steve was not aware of this because he was not involved at all with the deck and other items that, as CSL holder, he should have been. The deck, fortunately, did pass inspection, though the inspector made recommendations.
There were many delays with this project--workers were not scheduled to come or were scheduled to come but were canceled or simply did not show up. There were delays in ordering our doors and windows. We did not receive the Pella windows called for in our contract. There was a problem with the order and AAA told us that if we wanted the Pella windows stated in our contract, we would have to pay more than the price stated for them in the contract, or we could choose a different, cheaper window company. Thinking that we had no choice, we ended up having lesser windows installed.
The workers were often careless, and much of the work done was not thorough. We had to tell the project manager (or Steve Pascoe, when he finally entered the scene) what the workers had missed, as AAA neglected to assess the quality of the work done or what the workers accomplished each day. For example, caulking of the window trim was part of the window replacement, yet we had to have workers come back repeatedly for missed areas. One window had caulking overlooked four times. When we pointed out a half-inch opening still needing caulking, Steve belittled us. Paint got on the newly-built deck (the first time the house was painted and then again the second time, even after bringing the matter to Steve's attention).
Workers were not always prepared. One painter took a bucket that was under an outside faucet, stood on it, broke it, and left the pieces on the ground without telling us about it. Another painter didn't have a ladder with him and had to come another time to reach the second floor. He asked to borrow a step stool. By the time one was brought out to him, he was standing on a small, wooden side table that he took from the backyard. Another time a worker needed to do some touch-up painting and asked if we had a paintbrush that he could use. The project manager came to do some work one day and could not do all he intended to do, as he said that he hadn't known that one of his workers had taken the caulk gun out of his car.
The contract stated that a dump truck would be brought to the site for all related debris, and all related debris would be removed from the property as needed. Instead, many items were thrown into a heap in our backyard and left for weeks. Some garbage was then removed, and more was added to the pile. Several weeks passed before all the garbage was removed. We had to pick up from around the yard many screws, nails, and bits of wood that were left on the ground.
The only item completed by the contract-stated ending time of 4 weeks was the insulation. Almost 5 months after starting work, some siding and trim repair remained to be done, as did some outside work on the windows that were installed during the winter. This work, as well as the repainting of the exterior of the house, was due to be done in the spring of 2012. The repainting was necessary due to negligence on the part of the subcontracted painters--despite our attempts to get them to stop, they painted when it was too cold out and too late in the day; the paint even froze on one side of the house.
Despite attempts on our part, June and July of 2012 went by with no work being done. Because AAA caused so many delays and Steve Pascoe went back on his word several times, we asked him to sign a contract that would enumerate the remaining work and when it would be completed. Unfortunately, AAA did not do the work according to the terms of the second contract either, nor did they finish within the time specified. When we objected to deviations from work plans, on two different days Steve became angry with us and contacted his workers by phone and told them to leave our house. Our deck, completed in late November 2011, received its final inspection on October 9, 2012. We made our final payment on October 9, 2012, almost a year after work started on a project that was supposed to take four weeks.
The lack of professionalism we observed includes: Steve Pascoe yelling at us on the phone; Steve hanging up on us twice; Steve berating us in an attempt to get us to not hold him to parts of the contract; at times, very slow response from AAA to our calls or e-mails (days or even a week); Steve and the project manager often changing times that we were to meet to discuss work; and an employee wearing an "I 'heart' strippers t-shirt with a silhouette of a stripper and a pole." Steve Pascoe was very unpleasant to work with and the overall experience with AAA General Contracting was terrible.
After our ordeal, we filed a complaint with the Office of Consumer Affairs and Business Regulation (which oversees home improvement contractors) against Stephen Pascoe and AAA General Contracting for state violations. In July 2013, OCABR reprimanded Stephen Pascoe's Home Improvement Contractor registration.
"It is amazing that customers will use this site to badger contractors who, time after time, bail them out of emergencies. Our rates our far less than the competition and we stand behind our work. I am hoping that we will be taken off their list to call when emergency strikes or for any other work. We do not need the harrassment."
"It is amazing that we never received one comment from this customer at any time expressing dissatisfaction. However, he has the time to use this site to post negative comments about us. Kind of makes you wonder.....doesn't it??"
Licensing
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