Dover Computer Repair Inc

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The computer was repaired in the time promised. When I went in to pick it up, I talked to the senior technician, Andy, who said he was the one who had worked on it. He plugged it in and tested it out for me, made a few final adjustments, showed me the monitoring tools and how it was operating. We loaded the program I use most often and it now loaded immediately - a huge improvement. He let me test it out and play with it until I was satisfied all was working well. He noted that there was one small problem I might run into that had to do with how an external hard drive that I had left at home inserts into the computer tower. He assured me that if it was a problem once I got home that I could bring it back and they would make an adjustment that would fix it. However, I did not have any problem when I got home - everything works fine - and speedy. All three of the guys I talked to were extremely pleasant and responsive to my needs, questions, concerns. Such excellent people skills are unusual in business and I'm delighted to have found them in a group of young computer guys. As an older woman I also appreciate that they never talked down to me or assumed I wouldn't understand what they were talking about and were immediately willing to explain in lay language anything that I didn't understand. The whole experience was educational for me. Thank you, DCR! I'll definitely use you for my future computer needs.

Looked at my computer promptly, called me to ask follow up questions and then called again to explain his findings.



Attitude was professional and cordial - I wish all businesses attended to their customers this way!

they logged on my computer and worked for 30 min.
all went well.

Dropped my computer off 2 days ago and picked it up today. It is perfect! They installed new upgrades and cleaned it up. It was actually ready yesterday, but couldn't get it until today. They are very knowledgeable, reasonable and nice. They definitely know what they are doing and they are quick. I won't use anybody else.