Northlite Glass & Mirror

unknown

Fred was very honest and helpful from the beginning and arrived on time as promised. I will continue to use them for all my glass needs. very professional

easy

Very well.  I received a call requesting more details in response to my request for quote the next morning after I called.  After working out a few details I was given a quote and received a timeline for when the mirror could be delivered and installed.
The mirror was delivered on the day and time promised.  The gentlemen who installed the mirror were friendly, polite and personable.  The were very respectful of my home and provided valuable advice on the installation.
The whole job was professionally completed in about 30 minutes.
From start to finish the folks at Northlite were helpful and accomodating.  The mirror met all my expectations and I would not hesitate to use Northlite Glass again in the future.

Northlite was excellent. I wanted a very specific type of glass and they managed to locate it for me. The guys were very proffesional, very neat and did amazing work for a very affordable rate. I would definatley recommend them for any work around your home that has glass involved - IE: windows, special mirrors ect ect.

Northlite was originally supposed to be a sub for the contractor that renovated our small bath. We had asked our contractor for a glass shower door and had provided pictures of roughly what we wanted from a couple of hardware manufacturers' websites. The contractor suggested Northlite and verified that they could do the work. The shower door was the last thing to be installed and as we got close to the end of the other work, the contractor announced that he would give us Northlite's contact information and we would have to deal with it ourselves. We contacted Fred and he came out to measure. We were very impressed with his professionalism and knowledge, but extremely disappointed to learn that the contractor had installed the tile in such a way as to preclude insetting the door the way we wanted it. We were also a bit annoyed to find that as a result, we would need another thousand dollars worth of hardware. Fred was very understanding, patient with our frustration and helped us to find the next best design. He provided us with hardware choices. We got everything ordered and installation was completed a few weeks later. There were a couple of things that didn't go as planned. First, the reason for going with a two piece door was the short distance between the shower and the commode. We wanted the moveable piece to clear the front of the commode, which it didn?t. Fred came back out to investigate. It turned out that the hinge we picked added a couple of inches to the door when it opened. Fred had not actually used the hinge before and had not taken this into account. The only solution was to replace the glass and the hinges. Fred agreed to do this and we agreed to chip in $500. The second issue we discovered when we took the first shower. Water runs down the glass on to the tile threshold and out into the bathroom instead of into the shower enclosure. It turns out that when the contractor built the threshold, he created a slope away from the shower. Although this was clearly not Northlite?s issue, they installed a diverter strip along the wall and threshold to try to minimize the leaking. A true indication of the kind of person you?re dealing with is how they behave when things don?t go right. Fred is a professional who stands by his work. Overall, we had a very pleasant experience with him in an otherwise difficult and frustrating renovation. Most of our problems stemmed from lack of coordination/communication between Northlite Glass and our contractor. My recommendation if you are going to work with Fred is to make sure he is involved early in the project and the tile is laid with his requirements in mind.