About us
We are a family owned business that has been operating for over 20 years. We pride ourselves in getting things done quickly and efficiently. We have under 10 employees. Every project is unique so pricing is done per job. We do offer a 10% discount for those who find us through Angie's List. Additional contact name - Cheryl Joseph.
Business highlights
Services we offer
Cleaning - carpet, floor, janitorial, move-in move-out & construction., upholstery, window
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 8% | ||
| 8% | ||
| 0% |
We have used Alternative Solution Cleaning for about 3 years now. We use them for carpet and upholstery cleaning as well as home cleaning when we are hosting a large gathering or event.
Always professional, always superb cleaning and very efficient. They are a pleasure to work with and their pricing is reasonable.
The quality of cleaning was good although a few times things were not done that I requested. After the first cleaning I discovered some bad scratching of the bamboo flooring in my bedroom. A piece of furniture had been moved that scratched the floor. I had warned the women who came to clean before they started that the bamboo floor scratches easily and to be careful. The manager Katie was apologetic and bought furniture felt pads and gave them to us to place on the bottoms of our furniture. It did not happen again the next 2 times that they cleaned. Katie was very accommodating and I felt was sincere in her apology.
I would have continued to use this company but I was informed after the first cleaning that they could not continue to clean for me. Two reasons were given. One was concerning a confidential matter shared with me but not appropriate for revealing in this review, the other was that they could not find enough qualified help and where short on staff and could not longer fit me into their schedule. They agreed to continue to clean for me until I found someone else, which I appreciated. This placed me again in a difficult position as I am disabled and cannot clean my own home. Also, since moving here last year I have been surprised at the number of cleaning companies that refuse to come to my area to clean or who are too expensive.
Overall, my experience with this company was OK but frustrating. It has also been very frustrating finding a company to clean. I have found another company to clean for me but I cannot comment on them as they are not coming to clean until later this week. I will have tried 3 different cleaning companies/people since September 2013. None have worked out for me.
"It saddens me to read this customer review. Our company cancelled our service to this person due to the following. Our family has been in business for over 25 years. This is the first customer we felt it necessary to discontinue service. The two young woman (cleaners) mentioned are 24 and 30. Their many customers find them to be polite, thorough and respectful of their privacy. They have both been cleaning professional since their teens. We have never had this type of complaint about them or any of our employees. These young ladies came to me discreetly as their employer. They informed me that they were very uncomfortable cleaning this home. These employees explained that their were private items which were openly left in full view in several rooms. Because of the nature of these items, we felt it best to discontinue service. I called the customer and advised her that we were giving a 2 week notice. She asked for an explanation. I tried to discreetly explain. She said, “I don’t want to lose these cleaners. I am very happy with them. I will shut the doors to these rooms. They can clean the rest of the house.” After a company meeting, it was decide to uphold our decision to discontinue our service. The young ladies informed the customer that they would work for the 2 weeks. After 1 week of the notice, this customer contacted the referral service stating that we did not have to return for the 2nd week. Owner"
Don't wait until the last minute to call them because they are tightly booked.
Licensing
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