BLUE DOLPHIN POOLS SPAS, INC

Went to the store. Told the guy what I wanted and when I needed it by and even after 4 follow up calls, never got a quote or even a call back. How does a small company like that stay in business when it can't sell $10k worth of product to a customer standing in their store?! Went to the Seasonal Store in Amherst NH and saved $2k.

Scheduled Blue Dolphin to open my pool at my rental property.  The appointment making process was smooth and they arrived the day they were supposed to.  They hooked up the pool and left.  The pump ran for a few hours and then a tube popped off.  They came back out, reattached it and left.  It popped off a few more times as a result of the tube not being attached properly.  This happened several times and they nearly gave up and said this was not their problem.  They did resolve it, but were very rude about it, seeming like it was my fault they did not hook it up properly. 
I stuck with them for the closing, hoping for a better result.  They scheduled the closing and I purchased a cover and they covered the pool incorrectly.  Half of the cover was never attached to anything.  Instead of doing anything about it, they simply left it and did not say a word.  As a result a ton of leaves got in the pool and made it basically pointless to have the cover.  If Im paying $300 to have them close the pool, that is what I expect.  If they had a problem or knew that it was not going to be done right, I would have like to have known so that I could do something about it. 

Horrible, aweful, stressful, time consuming. See above

I paid over $300 and in 8 weeks it stopped working again. I called them to come back and was told that they couldn't fit me in, and that I should call them in the spring. I called in April and made an appointment for a Friday at the end of May. On the day of the appointment, they called a few minutes before 5:00 to tell me that they wouldn't be able to make it but would come on Monday. On Monday, they never showed up. I called around 3:00 to find out when they would be here. The receptionist said that she would check. After about 5 minutes, I was sent to voicemail. I called back 2 more times and was immediately sent to voicemail. No one ever called me back. On Tuesday, I called and was told that they would be sending their best person out on the following day and would call 30 minutes before arriving at my home. At 3:45, I had not heard from them, and so I called. I was sent to voicemail and left a message. No one called me back and no one showed up! I have never dealt with such and unprofessional and unreliable company! At this point, I am having a pool party in a few days and do not have enough time to get a different company out here to fix the heater.