SERVICEMASTER OF SOOLAND

"The [removed member name] were treated to the same customer care and respect that we provide to all of our customers, which is obvious on this Angie's List review page. They also signed the CERTIFICATE OF COMPLETION AND STATEMENT OF SATISFACTION which allows the Insurance Company to pay us. If they were not satisfied with our service these documents should not have been signed. This loss was received on 01/18/2014 at 6:00 pm, our crews were on site at 7:30 pm that same night. The affected area was not able to be extracted initially because of the large amount of furniture & personal property present in the 22 x 22 foot basement. There was no room to move the contents so that we could access the floor as the entire area was packed and stacked. Drying equipment including dehumidifiers and air movers were set that night in the accessible walkways to start the drying process. The loss was documented and photographed for insurance company. On Monday 01/20/14 a storage pod was set and a local moving company was subcontracted to pack out the contents & furniture in the basement. The moving company spent the entire day of 01/21/14 packing out the basement. On Wednesday 01/22/14 we removed the carpet and all drywall was cut up to 2 feet high. Affected areas were cleaned & sanitized. Drying was completed and moisture reading were documented per industry standards. Additional photos were taken and a drying report was completed for the insurance company. The insurance company had us photograph & document the contents of the storage pod and noted that the customer would inventory some of the damaged personal property herself. After the dry-out was complete the [removed member name] hired a contractor to complete repairs. Initially, [removed member name] indicated that everyone in her family suffered from allergies. We asked the insurance adjuster to authorize the use of Air Scrubbers in the basement to help alleviate any issues that might occur. We placed an additional Air Scrubber on the main floor at no charge to her or the insurance company as reassurance to [removed member name]. Every water loss is different and unique in its own way. Although this loss was difficult, it was not out of the ordinary of what we do every day. This loss was challenging due to the large amount of personal property located in a very small area. All the vendors involved are professional firms that have been in business for many years. There were many times during the process of this claim that [removed member name] was contentious and confrontational with each of the vendors and insurance adjuster. There was no vendor involved who escaped her negative comments about the other. Her attitude towards the entire claim was at times inconsistent and irrational."