Independent Plumbing & Heating Inc

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The work was all excellent.  Each time the work was performed, all of the workers were very friendly and professional.  The work was done quickly and everything was thoroughly tested before they left.  All debris was cleaned up completely before they left.  I like they have a 24 hour emergency number to call for plumbing and heating/air conditioning.  One of the mentioned jobs was done on a Sunday after hours.  Response time was always very quick.  They are the BEST in the area!!!  I would gladly recommend them to anyone. 

I have been having problems with the basement drain in my house backing up.  They have come out and "cleaned out" the drain three times. I was charged for each "clean out" even though the previous one had not worked. Each time I asked if he was cleaning all the way to the main.  He assured me he was even though he was using a short snake.  The third time they told me the line needed dug up which included digging up a portion of the basement floor and running a new line -- estimated cost was over $4000!
A couple of days after receiving this estimate, my relatively new air conditioner quit blowing cold air.  They told me the compressor was ruined and no longer under warranty.  Estimated cost of replacement was over $2000 and they were going to have to order what they needed.  I would not have air conditioning for over two weeks during a Midwest heat wave with temperatures over 100 degrees!
I called another plumbing company. This other plumber came out the very next day and worked at my house for almost four hours. The main line was severely clogged but they were able to unclog it.  He ran a camera down the line and showed me that there is rust in one area of the line that is under my backyard. This will eventually need replaced but does not require digging up my basement floor. The air conditioner needed a new fuse and capacitor.  Total cost for both jobs was less than $600.
I will no longer be using Independent Plumbing.