Thermal Services Inc

A tech came to my mother's house for a reg. a/c check. Told her that there was a part in the furnace that was cracked and leaking oil. She had them (Thermal Heating and Air) come out for an estimate. Young guy showed and after worrying her about carbon monoxide, etc. (because of the "cracked part" he quoted her a cost of $12, 800.00. Of course we didn't go with them. We got the job done for $7,000.00 less the quote above. My Mom asked the installers about the "cracked part". They had no idea what she was talking about. The Thermal guy lied to her. What really gets me is that they were trying to take advantage of an eighty-nine year old woman. They would have glad to have taken her last dollars and thrown her into debt. From now on I will go out of my way to bad-mouth Thermal Heating and Air. I will tell this story over and over again. I hope this revue will save someone else. Kevin Omaha, NE

They replaced a Draft Inducer Motor on my Trane XR95 furnace. The replacement motor was an OEM Fasco BLW01139 that averages about $300. It took them about 90 minutes to complete and they charged me $983.82. Overpriced I will not be using Thermal again.

I purchased and supplied the water heater. Thermal made 3 connections. They removed the heater from the box, hooked up the existing vent and existing unions on the water and gas lines. It took them 2 hours plus two trips and charged me $1400.00

They are a great company with years worth of service to our community.

This review describes my experience with Thermal Services providing a quote for replacing my outdoor condensing unit and indoor evaporator coil. They were responsive and friendly in arranging an appointment, and their evaluation of replacement options was professional and thorough. For those familiar, they even included a manual J load calculation to justify their recommendations. Unfortunately, the overall cost was about double the competition for the same work, and there was no negotiating room. Needless to say, I hired someone else, but I would gladly consider Thermal Services for future work as long as they can be competitive with their pricing.

The installation of the part was sloppy, and possibly not safe, and possibly not up to code. There is a drainage tube touching an electrical box.

The technician was prompt, courteous, and very helpful. He explained what was wrong, showed me the bad part, and replaced it. It was quick and I was back to a cool house in under an hour.

It was really good. Overall, they were very good. The quality was good. They screwed it up, to begin with. Then, they came back and admitted to their problem, and that was the point they admitted it they were very honest and fixed it and did it right. I would use them again because they were very honest.

Amazing!!! When my AC went out, I was calling around. ThermalAire was extremely accommodating to not only give an estimate but also for installation. The two guys that installed were prompt, courteous and professional. They worked hard all day to get the job done. They communicated with me throughout the day on all important facets. Of course, no one likes to shell out money for both units, but they worked with me on discounts as well as financing. They were so wonderful throughout the whole process, that I was very happy I had them install the furnace at the same time. They were very responsive when I had follow up questions. If every vendor I worked with would have the same outstanding service as these guys, it would make contracting so much easier. From the President of the company right through to every one I encountered, they were fantastic!!

Could not have gone better from initial contact to completion of installation. My salesman, Dean Stockton, was knowledgeable, helpful, and very professional. He presented options for a new system at various price points, explaining the advantages and disadvantages of each proposed system. I did not feel pressured or intimidated at any time during this process. I selected a system and the installation took place the very next day. The installation technicians (Nathan and Todd) started at about 8 AM and were done by early afternoon. The installation looks great, very clean and well-executed. They took the time to explain each aspect of the system and how to perform minor maintenance (filter changes, etc.). They also meticulously cleaned up the job site and made sure I was satisfied with all their work. The new system is unbelievably quiet (can barely tell it's operating) and I'm sure I will experience some significant savings in operating costs. If you want the very best, look no further than Thermal Services. They may not be the cheapest place in town, but you get your money's worth and then some. The approximate cost of the service was $15,800.00.