Stanley Steemer of Omaha
About us
Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services.
Business highlights
Services we offer
Air Duct Cleaning, Area Rugs, Autos, Boats & Rvs, Carpet Cleaning, Flooring Sales & Installation., Furniture & Leather Cleaning, Hardwood Floor Refinishing, Tile & Grout Cleaning, Water Damage Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 20% | ||
| 5% | ||
| 1% | ||
| 4% |
"Ms. [Member Name Removed], I'm sorry that your last service didn't meet your expectations. I would appreciate the opportunity to speak with you further about your experience and to see what we can do to correct any issues that you had. Please call us at our local office at your earliest convenience. Our local number is 402-391-7880. I look forward to speaking to you."
This time I reserved a time frame on line. It was about 11:00am when checking their web site. The page indicated there were openings between Noon and 4:00PM that same day. I was very skeptical but went ahead and scheduled that time frame. Lo and behold! An email confirmation was waiting in my in-box, a call came from their central office about an hour later and the guys showed up around 4:00PM or so. That, my friends, is service.
The crew was made up of Kyle Smith and Michael Russ. They are very personable and professional. They had the guest bedroom completed before I realized it and the two large area rugs in the living room and entryway similarly. We squared up with Kyle while Michael returned the equipment to their truck.
They were gone in a flash leaving clean rugs and carpeting in their wake! Thanks, guys!
I decided to call Service One and see what they could do to fix the problem or compensate since we will have to put all new carpet in throughout the house. I called main Service One customer service and they sent a message to Marcelle explaining the situation. A week or two later, I get a call from Marcelle and set it up to have someone come out and look at it. The two guys that came were the ones who cleaned the carpet. Both swore they never seen anything like it or heard of wicking. They tried to tell me that the system they use doesn't allow water to go through the bottom of carpet backing. Said they did not think recleaning it would solve the problem. I would have to call manager to come out and take a look (4 hours wasted waiting for them). Called Marcelle back and told him they said. So he tells me that he will come out and take a look. A week later, two guys show up with a truck and are planning to clean the carpet. I told them that was not what I was expecting and showed them all the spots and stains on the carpet. The one guy kept telling me he couldn't see anything. I could circle and outline every single spot. They didn't know what to think and weren't sure cleaning it would fix it, might make it worse. They cleaned one stair to see if the stain would come out and told me to wait 24 hours for it to dry and if it was still there call and ask Marcelle to come out himself. (another 4 hours wasted with no resolution). 24 hours, carpet still stained . Called Marcelle again and told him what the two guys said. He told me that he would come out and bring a carpet technician with him. I asked him to schedule a specific time so I didn't have to take another 4 hours off from work. He said the would call me back. Guess what, a month later and he never did call me back, never came by, never offered any type of compensation.
The things that upset me that most was them trying to blame it on other things and not taking the responsibility that they messed up. They said it was the carpet (but they had cleaned this same carpet before and that didn't happen), then it was a low grade padding (we have the best there is), and the kicker was the dog. Come on, a minature dachshund is going to pee along every wall (12 inches wide) and in every room, I don't think so, I know my dog is house trained.
So beware, if your carpet is still wet after 24 hours, they didn't get up all of their solution and you could be in the same situation I am.
I was very disappointed in the whole scenario, which is one of the reasons I gave up and didn't call Marcelle back after he didn't call. He should have called me back and set up a time. Now we have to get all new carpet and I will never let Stanley Steamer in my house to clean it.
Licensing
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