Roto-Rooter Plumbing & Water Cleanup

They literally came out on Easter Sunday and immediately went to work fixing our plumbing issue. They were very professional.

Cayd was came out to our house so quickly after calling. He was awesome and he deserves a raise!!

Wonderful service performed by Cayd. Fast & effecient. Definitely liked that they were able to work with we within my budget.

Completely serviced all of my equipment

Love working with Roto Rooter ! They are so friendly and they send help within the hour ! This is the second time we have used this company. Both times they sent gentleman that were professional and we were very pleased with the results .👍

They were prompt and professional. I would use them again.

Tanner was great! On time. Did it quickly. Explained things well. I really appreciated him and he’s one of the best plumbers I’ve worked with! Highly recommend.

Thomas was very informative courteous and prompt on the day he cleared our drain. He took the time to help us and educate us on what was wrong and how to prevent it from happening again. Thanks so much Roto Rooter and Thomas for your great service.

Quick and professional

They replaced shower and the faucet in the bathroom at the end of the last year. Pin came out recently and needed to be fixed. The receipt says one year warranty. Company used their parts as ours did not match and we had to returned them to the store. We were charged w/ taxes around $500.00 for their work. Now with the warranty of one year marked on the receipt they wanted to charge us $ 270.00 to fix the pin. They set prices as they lease as to whom. The appeal is in vain because no one hears you. You are just one little unimportant person to them. Do not look at their rating. It is a big scam and trap for You. Manager Bernard and Michael Jackson are not professional and do not deserve the respect. We hired another company for $ 150.00 .

Technician said no clog. That is not the issue with the service. The tech did his job, even acceptable that no clog was noted. However, the charge for the few minutes of service on one drain is unacceptable. No coupon same day discount, no senior discount, or any other type of discount was taken off bill. $285.55 for one small pipe drain clean is unacceptable price gouging at its biggest. They will not be called by any of my family (close, extended) for services again. Friends and neighbors will hear about beware of not getting any discount despite COVID PPE no causing sufficient blindness for the tech to be able to see services were provided to a seniors household. $285 with tax/ one drain - never again from this outfit. MM, Omaha

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It took him awhile but he completed the task and we have clean pipes.

The technician was prompt and professional. He knew what he was doing and explained each part of each process so I understood what and why he was doing each step. I am satisfied with everything that was done.

Great, they came, they did it, they left, they charged a reasonable price for their time.

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The technician was prompt and professional.  He laid out multiple options for solving the problem.  Roto-rooter was able to respond within a few hours of the call.

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This service went very well. They were very up front cost and there were no hidden charges. Will definitely use them again.

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Daniel was prompt and arrived within the promised time. He immediately assessed the issue and quoted what I believe to be a fair price. He then did the work, and followed up by using a wet/dry vac to clean up debris from the backup. He was very courteous, polite and professional. I would definitely use this company again.

I have an unusual situation in that my house was built in 1882, and the main drain for the house is in the cellar beneath a trap door and down a narrow set of steps.
This prevented most companies from doing the job because their machine was too big and too heavy. The Roto Rooter machine could be taken apart into two pieces and put back together in the cellar. Their machine has an 11/16 cable, large enough for main drains. 
Roto Rooter did a very thorough job going about 130 feet or more to the street, and the hourly cost was comparable to low cost companies.
Because they have a special machine that can be taken apart into two pieces and put back together relatively quickly I will only call Roto Rooter in the future. 

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Unfortunately, the initial team sent out to do this service wasn't up to their typical quality. The younger team member Justin was polite and courteous. whereas the older man was quite rude. I realized there were things in the way and I asked the younger man if he could help me move the refrig he said no problem and he had another guy in the van that could help. I was called back down to the garage and this other guy started listing all the things I needed to move and I wanted the refrig moved then I would need to empty it out. I was stunned to say the least! We have used this service repeatedly over the years and have never had this problem!
As I started moving the things he told to move I asked if they couldn't at least help me and for the 3rd or 4th time the rude person repeated to me we are not movers. At that point I said fine that is as good as it gets deal with it or get of my property! I went upstairs and called the company right away and complained. The receptionist got the manager owner on the phone. After explaining what went on he immediately pulled this team off my property. He sent out a new guy that was a very professional sincerely nice guy. He did a wonderful job and was clean and neat as what we usually got. Now, Jeff the owner manager type person told me this was now free of charge. I told the new service person that we would pay for the services that were provided because that is the way my husband and I worked. When the job was done the service person absolutely refused to take payment. Jeff, you and Justin and the second service guy Chad were great professional and were great examples of good service recovery. Thank you!