Raven Plumbing
About us
Our business is a small family owned company. We strive to keep our customers satisfied with their plumbing repairs & cost of repairs. We work with the customers by phone first just to make sure it is plumbing and not something else. In the long run if the plumber & customer know what we are getting into. It save us time & them money.
Business highlights
Services we offer
We offer services on existing plumbing repairs as well as remodels. The plumbers enjoy the diversity of the customers that we work with. The customers also appreciate that we always ask if there is anything else that they need us to look at while they are there. The minimum charge is an hour, so if they have anything else that needs to be done, the time is already paid for. The only other charges that there would be is for materials
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
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| 60% | ||
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| 40% | ||
| 0% |
The appointment on April 18 was between 8:30 - 9:00. Their plumber arrived at 9:00 and was finished installing the faucet, strainer and shut off at 11:05 which included a long absence when he went to his truck to get a bucket.. An additional half hour was spent asking him various plumbing questions. So total time spent, not including time in his truck to write out the bill, was 2.5 hours. Total cost of parts was $32 and labor was $384. When asked if they had an increase in their hourly rate, I was told it was now $96/hour. But my bill calculates out to $153.60/hour.
When he left we found that he had the hot and cold reversed. This was a one handle faucet and the cold should be at the front. I called and talked to Kandra. I told her we were overcharged on labor and that the faucet was not properly installed. She argued the time he arrived and left but this was based on what he reported to her. I called Raven multiple times the next day and left a message but no one answered the phone. Then I called the emergency number and talked to Terry Matthews, the owner. He said he would look over the bill and call me back. He defended how the plumber installed the faucet by explaining that in Vietnam they install the hot in the front. I told him that Raven installed the same faucet on my veggie sink a few years ago and that it was done properly. And as to why his wife never answered the phone or called me back, he said she was visiting a friend in the hospital. I never received a call back.
The following week I had my husband call from work where the caller ID would not identify him. This time she answered the phone. She justified the $384 and added that the plumber had to pick up the strainer. So my husband called Terry Matthews who also argued the time although neither he nor his wife were there to know when the plumber arrived and left.
We have used Raven Plumbing in the past and never had these problems with scheduling or overcharging. We don't know what has caused this jump in price and misrepresentation of the time but $384 to install a faucet and simple turnoff and strainer???
Licensing
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