Norm's Door Service

They installed the springs and the work looked good. They didn’t make a mess and the work looked professional however the next day the garage door wouldn’t open. After pulling the emergency cable to get it open I couldn’t get it to close. I called them back out and the service tech blamed me for buying “a cheap garage door”. He turned a couple screws increasing the pressure to open and close then demanded I pay an additional $80 for a service call.

very well the door I wanted needed to be factory ordered, I was on a deadline, they made every effort to make sure that deadline was met by working with the factory and my schedule

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Very well.

The technician Rich called and arrived promptly. Rich was very professional, polite and courteous. he completed the job quickly and also serviced the door. He took the time to explain what he did and also provided a quick tutorial on maintenance of the door with professional garage door lubricant. I will be sure to use Norms Door Garage Service in future. Excellent job and very professional.

It was very good. It was a quick repair at a reasonable price.

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Found out spring had broke on garage door with car in garage.  Called Dan at Norms and although it was mid morning on a Saturday, he found a way to get someone there within two hours. He was very helpful and courteous. Jock came and replaced two springs in quick time. He was professional and courteous and extremely efficient. I have used Norms a number of times over the years and my family has used them.  This is a great business that provides great service.  I will continue to use and recommend them.

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Norms door was very helpful finding the type and style of door we were looking for, but then it went downhill from there.   The install process was terrible and we've had to have them come back out twice to correct the problems.  Once we arrived home after the install, one door didn't close all the way (1 inch gap to the floor), and the outside molding had been left partially tacked up with all of the nails protruding.   None of the handle hardware had been installed on either of the garage doors - it's as if they didn't finish the install and just decided to go home at the end of the day.   They sent out a young man to correct the one inch gap when closing the door, but he couldn't figure out how to install the handle hardware so we sent him home and requested the job to be finished by another individual, but we never heard back.   Then we started to hear a loud popping noise from the second garage door after a week of use, and after further inspection noticed that the roller rails on the inside on both sides had not been tightened and were flopping around when the door was opened and closed.   I had to call the service department to express my disappointment with the install and failure to come back out to install the handle hardware.  I will not be letting the second service man leave until they install the handles and I thoroughly go through each door and am entirely satisfied with their operation.   I'm hoping there hasn't been damaged to the nylon rollers and bushings from the improper install and using the door for a week.

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I used Norm's Garage Door Service. I will use them again in the future. I have used them multiple times. They were extremely timely and helpful. The guy did an outstanding customer service as far as explaining what happened and why the repair was needed as it was. I always get an explanation when you are getting repairs done.

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Great service.  A spring broke on my garage door so I could not open it this morning.  I called them this morning at 7:30am and they were there at 9:20am.  Great job, replaced both springs and door works fine.

Jason was incredibly thorough , friendly and professional. He not only installed the opener, he showed much concern over details such as securing the garage door railing, making sure the 'eyes' were at the correct level, and the garage door closed quietly and sealed correctly. He showed me how to program my openers and talked to me about available features like using my opener with a smart phone app. He also suggested installing a new junction box to plug my opener into and explained to me that the way the old one was plugged in was hazardous. I really appreciated his concern and how he looked at the big picture. He even opened up the manual and reminded me to register the opener to take advantage of the lifetime warranty. I thought the price was reasonable, especially for the quality of work and level of professionalism.  My one complaint is that I called and left a message to set up an appointment but never heard back and had to call them again to set it up. After that, they were responsive and got me scheduled quickly. 

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