Nebraska Furniture Mart
About us
Nebraska Furniture Mart’s first store is located at the intersection of South 72nd Street and Rose Blumkin Drive. Our Omaha, Nebraska location has been providing Nebraskans with the region's largest selection of quality home furnishings at low prices for over 75 years. The Omaha store was completely remodeled in 2011 and offers even more furniture, electronics, mattresses, flooring and a better shopping experience for our customers, than ever before. Just five miles west of downtown Omaha, NFM Omaha is conveniently located adjacent to the Crossroads Mall and is easily accessed from I 80, I 680 and I 480
Business highlights
Services we offer
& Electronics sales. Flooring measurement, Appliances, Flooring, Furniture, install and haul away. Design consultations offered both in store and in home. Electronics design and installation available as well.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 15% | ||
| 5% | ||
| 5% | ||
| 9% |
Mart for connecting to the hot and cold water. They told me these were too short. They
didn't have longer ones in the truck. They stretched them tight and made them work. They
were concerned that they would need shims to level. They had no shims with them.
They connected the expandable dryer vent to the dryer and to the outside. It was too
long, so they coiled up 3 feet of it on the floor behind the dryer. Then they attached the dryer
drain hose, which was too short to fit into the drain pipe. They didn't have longer pipe in the
truck. I offered to go to a hardware store and get an extension for the drain pipe. When I returned
the men were gone.
I drove to the Mart to tell them my story. I spoke with the Customer Service person, who
placed an additional order for another installation with the correct hoses. This was to be
done a week later. I was clear that the installation was to be at my rental house. They
would call ahead so I could meet them.
On July 6 another team arrived. They were coming to install a dryer vent hose.
The order at the customer service counter specifically said that this was to be a washer discharge hose.
They explained that their order stated dryer vent, and showed it to me. That's what it said.
They left although they were sympathetic, they had to go onto another job.
I went to the harware store to get a longer discharge hose to do the job myself. I called
customer service. They removed the $79. fee. When I arrived home, a NFM truck pulled up.
I asked them why they were there. They said they were to install a washer dryer. I explained
that there was no reason, as two teams had already tried. They were at the wrong address
anyway. I explained my story and they were willing to follow me to the rental and rectify the
situation. They had no tools or hoses. I showed them the hose I had purchased at the store. They
clamped it on (borrowing my screw driver). It was too long, so they borrowed my utility knife to
shorten it. They stuck it down the discharge pipe with a distict crimp in it. I asked them to start the washer
to see if it worked. Water sprayed out from the joint. They tightened it, and left. When asked
why they didn't carry different lengths of hoses or tools they said,"That would mess up the truck."
(They are driving big moving truck size vehichles. )
Later that night I got a phone call from NFM that they would arrive the next day to install a
washer/dryer. This was the 4th team that had called for the same washer /dryer.
I explained that they were the 4th team and that three teams had already
been misinformed and ill prepared. Honestly it was laughable at that point.
I called a plumber to make this W/D work. He noted the 3 feet of coiled dryer vent would collect
dryer debris and block the vent. In addition the crimped discharge hose would prevent the washer from
emptying into the drain.
Not only was the NFM experience time consuming and expensive it also could've been dangerous.
The various installers were referred to as "independent contractors". They drive NFM trucks,
wear NFM uniforms, deliver NFM merchandise. They are dispatched to their jobs by NFM.
]Is the independent contractor designation a legal loop hole to distance NFM from shoddy
installations?
Since Angie's list didn't exist back in 2006 and what happened to us is still clear, I thought I would let everyone know what happened to us. First NFM hired a third party contractor to put in the new floor. They did a great job but decided to put all the sawdust down our ducts. When our air conditional would come on it start snowing sawdust. We had to hire someone to clean the air ducts to fix that problem. NFM sent a photographer to our house to take pictures but he was more like an attorney. He gave the impression that he was making sure that we weren't going to take legal action.
We had new and quot;tileand quot; installed in two bathrooms. I like the look of stone tile but don't like grout lines and other issues that come with tile.
People that actually have travertine in their homes have mistaken it for travertine.
The sales staff knew their stuff. The installer also did a fine job. However, the job took two days, and my husband had only taken one day off work. The Furniture Mart adjusted the bill to reflect some changes in the installation and sent us a gift card to thank my husband for taking the second day.
Licensing
State Contractor License Requirements
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