Millard Sprinkler
About us
As the Midwest's #1 irrigation contractor our goal is to give freedom from the daily chore of hand watering. It is our responsibility to give a more enjoyable outdoor experience and to eliminate unsightly garden hoses. It is our duty to conserve water for generations to come. Millard Sprinklers offers professional, long lasting relationships with our clients based on our depth of knowledge, service, and integrity. Our Name IS our reputation. Measures of our efforts can be seen in the numerous awards and recognitions received from the Better Business Bureau. At Millard Sprinkler we pride ourselves on Customer Service which has been the nurturing force that has fueled our growth. Family owned since 1995 we have built our reputation by providing the best package of value in the lawn sprinkler business. Since then Millard Sprinkler has served more than 20,000 customers and is widely recognized for developing, engineering and deploying innovative irrigation solutions. Omaha Magazine has recognized Millard Sprinkler as Omaha's #1 lawn sprinkler company since the category was introduced. We follow all municipal codes. We hire licensed master plumbers when necessary. We treat every customer as if they were our neighbor and surpass our customers' expectations on a daily basis. Family owned.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Sprinkler installation, renovation rehabs & winterizing., repairs, tune ups/turn ups or additions
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.340 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 8% | ||
| 13% | ||
| 8% | ||
| 5% |
Showing 1-25 of 40 reviews
Vito C.
Oct 2023
Mario Idarra is my neighbor. He is with Millard Sprinkler. I asked him about installing a sprinkler system. He showed me a plan. I committed to it. He said due to Covid and supply chain issues they were a few weeks out on installs. He also stated that he typically worked only on commercial installs but would try to get us the earliest available residential crew. He called a few days later and said he could free up his commercial crew. They could be over the next day. He supervised the install. It was incredible! Great attention to detail. Very professional. Our lawn looks great! System works great! Mario makes it a point to check on the system from time to time. He starts it up in summer and shuts it down in winter. Always there to help. The best!
Lori R.
Oct 2022
Millard Sprinkler raised the rate 25% from the previous year, but did not inform us before they did the service. The next day I saw another company pull up across the street, so I called and asked what he charged. It was $40 LESS than Millard. It took the guy from Millard all of 15 minutes.
Jim R.
Jul 2020
We recently purchased a house that was new construction. Millard Sprinkler installed the lawn sprinkler system. A number of the heads were spraying the house, so I adjusted those. Having installed sprinklers in the past, I know they need to be adjusted from time to time. Normally, you don't see them "off" by as much as these were. Nonetheless, relatively easy to adjust. However, I had a main line to a zone that was cut when the cable was installed. The main line is only a few inches below grade. I called Millard Sprinkler and was given the excuse that they aren't responsible because when they were called out to do the "final tune up", it had been too long since the initial install & with the final grade done prior, they couldn't be responsible. Didn't make a lot of sense to me, as I wouldn't expect to see any sprinkler pipe before OR after a final grade. Since they are supposed to be buried. If that much dirt is really moved during final grades, then you would think a good sprinkler company wouldn't want to install something that could end up "wrong". They did of course, offer to fix it for a charge. I would highly recommend looking elsewhere for this service.
Kevin S.
Aug 2016
Jovon Downs was polite, punctual and very professional. He was patient and took the time to explain each repair and modification. He made the necessary repairs and improvements and paid great attention to detail. He deserves an A+ for customer service as well. I would also like to thank Melissa Customer service for responding quickly to my request after the completion of the job. Great job by the team. I will definitely use Millard Sprinkler for any of my service repairs and future installations and modifications. Thank you again for a great job.
Steve B.
Apr 2016
unknown
Susan R.
Nov 2015
unknown
Kerry K.
Sep 2015
When the provider came out in June (2015) I was informed that I needed to replace all of my sprinkler heads. I was confused since not one thing was mentioned during the fall winterization as far as real or potential concerns with the sprinkler heads. I was informed at that time that the cost to repair was estimated at $500.00. I informed the tech that I would like get another estimate. He informed me that he would not charge me the $75.00 service fee at that time but would include it in the service fee when the unit was repaired.
My second estimate was interesting. There was nothing wrong with the sprinkler heads but the electrical panel of the unit needed to be replaced. I had this done and the cost was $250.00 and the sprinkler heads still work just fine.
I didn't receive the initial invoice (for $75.00) from Millard until early-July. I hadn't remembered that I still owed this amount because I never called them back for the service. Long story short I was late getting the $75.00 paid (but it was paid on July 20th). Just this last week the company turned me over to collections with a past due amount of $125.00. I called the company and was told if I paid the $50.00 they would remove me from late collections.
I won't be using this company, ever and will be certain to tell all family and friends.
Michael H.
Jan 2015
They were able to complete the service within a day. They did a good job. They did also have to come back to align the sprinkler heads. Their pricing was also competitive.
Matthew J.
Dec 2014
The provider maintained the appointment, although the temperature had dropped below freezing for several days. The provider was unprofessional and did not communicate what was actually accomplished. The provider should have utilized better judgment and worked with me to accomplish a successful service. They collected the full cost without offering to conduct the service again when the weather was permitting.
Mary B.
Jun 2014
All went well and this has fixed the problem that we were having. They are very professional and do very good work. We have hired them yearly (since 2006) for winterizing our system and again in the spring.
David C.
Jun 2014
They did a great job. It went fantastic because they chose a time to come when the weather had been good be able to dig it up out there, so wouldn't tear up the grass, I thought that was pretty nice of them. Everything was good, they called and said hey we think the weather is going to be okay this week, we have got this date open and we would like to do it in a late afternoon because we think it is going to take about 45 minutes and would you be home. They were here on time. The price is what they quoted me. We had a wonderful experience with them and I would recommend him to anybody. I have got other friends that use him too. They have a way to if you want to get hold of them after hours or set up an appointment, they have a website where you can just go in to the website and tell when you would like them to come to your house and then they will call and confirm, yeah it's going to work or not.
Janice W.
Jun 2014
We have them do our shut off and turn on every year. They are one time and always professional. In the past we have had them move sprinkler heads etc as we change our landscaping. They are always professional
Dixie T.
Dec 2013
Went well.
Harry H.
Oct 2013
The supervisor came out and assessed our situation and suggested what needed to be done to resolve our problem of standing water in our yard due to runoff from our neighbors sprinkler systems. Two days later the crew came out dug the trench and installed the drain tile. It was an excellent job you can't even tell where they dug the trench. Now the water can soak into the tile and flow to the street.
David C.
Sep 2013
The team of workers were great. You can't even tell that the ground was broken. It has made a fantastic change of how my lawn looks. It was done in one day. Excellent job guys!
Duane H.
Sep 2013
Millard Sprinkler never positioned the heads and they were watering the windows, deck and much more. I had to call and get someone back out.
Next we got a bill for $2500.00. We were shocked. I called and talked to Scott and told him this is not what your original bid stated. He said he would have to look through this notes and get back to me. He never did. We got a phone call from Mike his boss telling us the bill was overdue. I told him Scott was supposed to call us @ he looked over his notes. I told him we would pay 1500.00 but I wanted Scott to get back with me as this was not his estimate in writing. Scott again did not get back to me. I received another bill and called and talked to Mike again. I told him I paid the estimated cost Scott had guaranteed. He said Scott would get back to me. Scott finally got back to me and faxed me the estimate. I told him we would not be paying over the estimate. I said we would pay $200.00 more as that was the top range of the estimate. He said an estimate is just an estimate things come up and it cost more. He was very nasty and now we have been sent to collections.
Next we got a bill for $2500.00. We were shocked. I called and talked to Scott and told him this is not what your original bid stated. He said he would have to look through this notes and get back to me. He never did. We got a phone call from Mike his boss telling us the bill was overdue. I told him Scott was supposed to call us @ he looked over his notes. I told him we would pay 1500.00 but I wanted Scott to get back with me as this was not his estimate in writing. Scott again did not get back to me. I received another bill and called and talked to Mike again. I told him I paid the estimated cost Scott had guaranteed. He said Scott would get back to me. Scott finally got back to me and faxed me the estimate. I told him we would not be paying over the estimate. I said we would pay $200.00 more as that was the top range of the estimate. He said an estimate is just an estimate things come up and it cost more. He was very nasty and now we have been sent to collections.
Response from Millard Sprinkler
"We winterized the system in fall 2012. It must be stated that Millard Sprinkler did install this system, but did not install the plumbing. The homeowners contracted the plumbing as part of their house construction. There was a design flaw in the water supply system by not having a drain valve. The system had been winterized some # of times previously without problems. The temperature in the winter in question dropped very quickly after this line was shut off with enough water volume left in the line to expand and burst. Although we did not design or install this line, we replaced the broken bonnet & poppit at no charge to the homeowners. The estimate was prepared for repairs & rerouting for the system, in light of the new garage. The design was prepared based on conditions as they existed at the time of Scotts visit with the homeowners, which included repairing and reinstalling some septic field lines. Scott had previously asked them to instruct anyone working on the yard, to leave exposed any lines that they encountered. As there was more work to be done on the septic lines, Scott & the homeowners agreed that they would call Millard Sprinkler when the prior work was completed. Their work could not be scheduled at the time as they were not sure when prior work would be complete When preparing the estimate, Scott encountered 3 sprinkler lines that were cut and exposed. He designed the repairs and marked the yard accordingly. Millard Sprinkler did schedule the [member name removed]’s work on short notice at their demands even though we did not get advance notice. On the day the crew was at the sight making the repairs, the homeowners left after a short while and were gone for the rest of the day. Prior to their leaving, Scott had a brief conversation with both, indicating that there was at least 1 additional line that could not be located. When the planned repairs were completed & the system was tested, some areas did not run. The crew foreman called Scott for help in diagnosis of the problem. After a substantial amount of testing & digging, Scott & the crew determined that there were at least 3 additional cuts in the line that were not only not exposed, but were as much as 4 ft deep, due to grading changes that had taken place since the original assessment. In summary the activities and condition of the yard had changed substantially from the original condition that was bid. While there were several contractors working on this project there was no general superintendant managing this work. That part the homeowners either took on for themselves or presumed would flow automatically. It did not & as the last contractor, Millard Sprinkler was left with problems not of our plan or creation. Being a professional contractor and feeling a sense responsibility to finish our job, we did so even though the homeowners did not respond to calls on that day. We did get the system repaired & working. We then billed accordingly. When they failed to remit payment we called to seek payment. Several calls to their phone numbers went unanswered until we finally turned the bill over to collection service."
Harry H.
Aug 2013
The technician, Nick, showed up on time, evaluated the problem and repaired the system. It was a complicated problem and he resolved our leaking valve problem. Nick was friendly and answered our questions professionally. He offered effective suggestions when we asked about changing out some of the sprinkler heads. When he was finished with the repair he left our yard as neatly as when he started, you never would have known he had to dig up part of the yard to repair the problem. I would definitely would Millard Sprinkler for repairs or installations.
Brandon H.
Jul 2013
They did a good job on the sales presentation and on quickly and properly installing the sprinkler system.
Ladd L.
Jul 2013
Everything went well. Made repairs in a timely fashion.
Lori S.
Jun 2013
They always did the job right. They are reasonably priced.
Melissa H.
Mar 2013
Called Millard sprinkler due water leaking on side of the house and unsure what to do they were very helpful over the phone assisting me in shutting the water off, and then were out promptly to fix the problem. It was nice to have such great service and would highly recommend them to anybody!!!
Adam T.
Mar 2013
Do use Millard Sprinkler as they were super easy to work with and very quick to get the work done. The guy that came out to give us the bid was very friendly and knew all about sprinklers and yards.
Jon M.
Mar 2013
Fantastic experience. Scott came out and measured and worked with me to lay out where each head would go and talk about the needs of the yard. we received our bid a short time later. It was slightly less than the other bids we got, but the other companies didn't seem as interested in what I wanted as far as layout. I also wasn't sure if the other companies would be around next year if there were a problem or something I wanted changed.
Once we agreed on everything, Scott came back out and flagged the yard exactly like we talked about. In the mean time their plumber (who was also great) came out and hooked up the backflow preventer.
The next day the foreman rang the doorbell right on time and when I opened the door, I was surprised to see all these guys already working in my yard, they must have gotten out of the truck with shovels in their hands already! What a sight to see them go, it was so fast. They got my yard done in 3 hours. Yep. 3 hours, then water! Unbelievable. It was neat to watch.
While the guys were testing the zones, Alex the foreman took me through the operation of the control panel and winterizing procedure. I was a bit intimidated by the control panel at first, but after he showed me, it seemed so simple.
I paid them, they cleaned up after themselves and left.
We were asked to wait 24 hours to run the system so all the joints could dry properly.
The next day we turned it on, and everything worked perfectly.
I admit I spent quite some time playing with my sprinklers, I was very excited.
It took a couple weeks for the yard to heal up, but by the time of our 4th of July party, (In the horrible heat and drought), we had the best looking yard in the neighborhood! (I might be a bit biased on that, but its still true)
Once we agreed on everything, Scott came back out and flagged the yard exactly like we talked about. In the mean time their plumber (who was also great) came out and hooked up the backflow preventer.
The next day the foreman rang the doorbell right on time and when I opened the door, I was surprised to see all these guys already working in my yard, they must have gotten out of the truck with shovels in their hands already! What a sight to see them go, it was so fast. They got my yard done in 3 hours. Yep. 3 hours, then water! Unbelievable. It was neat to watch.
While the guys were testing the zones, Alex the foreman took me through the operation of the control panel and winterizing procedure. I was a bit intimidated by the control panel at first, but after he showed me, it seemed so simple.
I paid them, they cleaned up after themselves and left.
We were asked to wait 24 hours to run the system so all the joints could dry properly.
The next day we turned it on, and everything worked perfectly.
I admit I spent quite some time playing with my sprinklers, I was very excited.
It took a couple weeks for the yard to heal up, but by the time of our 4th of July party, (In the horrible heat and drought), we had the best looking yard in the neighborhood! (I might be a bit biased on that, but its still true)
Jason H.
Dec 2012
This is my first use of a sprinkler company to winterize the system. The price is in the middle of the range. I avoided grading quality, because it is tough to judge quality on weatherization services; there just isn't much differentiation. The tech was late, but not unforgivably. He was professional in manner and appearance.
Make certain you ask exactly how much the service - however trivial - will cost. They have a minimum labor charge of 1/2 hour no matter what.
Millard Sprinkler missed getting A's because of the valve repair. Literally 24 hours before the appointment the pressure valve failed because of a cold snap. The extent of the repair is putting dropping a spring and plastic bonnet in the valve and screwing on the cap - no kidding, it is that easy. The tech said he had the cap in his truck and we said great, go ahead. He went to the truck, came back and screwed the cap on all the while performing the weatherization.
When the bill came, I was miffed at the labor charge for screwing on the cap since there was no real incremental labor and the tech made no mention of incremental labor. I talked to the billing manager and their practice is 1/2 hour minimum for any labor job. After restating my case, she offered to lower it 1/4 hour. The extent of her explanation/rationale was effectively 'because that is our policy' and she offered to have her manager call me.
The manager never called. I called later in the week and again a full week later. He did not respond to the billing manager's request or my two voice mails. It took an email to the owner, Mike, to get a response.
Mike called me the same morning I sent the note. I appreciated the speed of the response, but the extent of his explanation was strikingly similar to the billing manager's - it is our policy. He then outlined how much extra work the tech did in course of performing the weatherization because we had some freezing in our lines; how they plan 20 minutes for a weatherization; and that the tech spent nearly an hour on ours. It felt like he was trying to point out that we got more out of service call than they actually billed us for. That's when I knew we could only agree to disagree.
My take is that great service would have been, and quot;Hey, I've got the cap in my truck. I'll screw it on for you while the compressor runs.and quot; Good service would have been, and quot; Hey, I've got the cap in my truck, but if I screw it on, it will cost you $35.and quot; In total, I don't think I received and quot;Aand quot; level service and, because of their exceptional shrewdness, I won't use them to extend my system to the garden in the spring.
Make certain you ask exactly how much the service - however trivial - will cost. They have a minimum labor charge of 1/2 hour no matter what.
Millard Sprinkler missed getting A's because of the valve repair. Literally 24 hours before the appointment the pressure valve failed because of a cold snap. The extent of the repair is putting dropping a spring and plastic bonnet in the valve and screwing on the cap - no kidding, it is that easy. The tech said he had the cap in his truck and we said great, go ahead. He went to the truck, came back and screwed the cap on all the while performing the weatherization.
When the bill came, I was miffed at the labor charge for screwing on the cap since there was no real incremental labor and the tech made no mention of incremental labor. I talked to the billing manager and their practice is 1/2 hour minimum for any labor job. After restating my case, she offered to lower it 1/4 hour. The extent of her explanation/rationale was effectively 'because that is our policy' and she offered to have her manager call me.
The manager never called. I called later in the week and again a full week later. He did not respond to the billing manager's request or my two voice mails. It took an email to the owner, Mike, to get a response.
Mike called me the same morning I sent the note. I appreciated the speed of the response, but the extent of his explanation was strikingly similar to the billing manager's - it is our policy. He then outlined how much extra work the tech did in course of performing the weatherization because we had some freezing in our lines; how they plan 20 minutes for a weatherization; and that the tech spent nearly an hour on ours. It felt like he was trying to point out that we got more out of service call than they actually billed us for. That's when I knew we could only agree to disagree.
My take is that great service would have been, and quot;Hey, I've got the cap in my truck. I'll screw it on for you while the compressor runs.and quot; Good service would have been, and quot; Hey, I've got the cap in my truck, but if I screw it on, it will cost you $35.and quot; In total, I don't think I received and quot;Aand quot; level service and, because of their exceptional shrewdness, I won't use them to extend my system to the garden in the spring.
Kristi E.
Aug 2012
I contacted Millard Sprinkler at the beginning of June about a broken pipe in my yard. They gave me an appointment date of 6/19 about a week and half after I called and said someone would be there to give me an estimate between 3-5. No one had come by 5 so I called and they said that someone was on their way. I got a call back about 5 minutes later, saying they got called away to an emergency and if I wanted to wait someone would be there in 45 minutes. I said ok. Someone showed up about 7:05, the person sent out was not qualified to give an estimate. I showed him around the yard and explained everything I knew about the sprinkler system and showed him the problem pipe. He had to call someone else and tell him waht he saw and they gave me an estimate of about $250. I said ok, someone called me the next day and they scheduled the appointment with me for 7/3. The same guy came back to fix the broken pipe with a new one and fixed a hose spigot at the bottom of my yard. After putting in the new pipe, he turned the sprinkler on and the bladder in my pond started to fill up, which lead us to belive there was another broken pipe under layers of flagstone and landscaping by my pond. He was told to not proceed any further until I decided what to do. After some thought I wondered instead of tearing up all my flagstone and landscaping if we could cap the pipe that he had just installed and run a new one down around my pond to the box instead. I signed up for Angies List and decided to call another sprinkler/irrigation company that was recommended on Angie's List to get a quote and discuss this option. They came out the next day and gave me a quote of $170 and said yes, it was possible and explained to me that one of the boxes in my yard was for a drip system and it was not necessary to turn on to run the sprinklers. They came out 2 days later and capped the pipe Millard Sprinkler put in and started up the sprinklers. I just received their bill and it was $137.98. They set up and showed me how to run the sprinklers and how often. I received the bill from Millard Sprinkler and it was $350.45, way over the estimate, they did not fix the sprinklers, they did not inform me I had a drip system and explain what it was, they did not have another plan except for tearing up all my landscaping. I am very disappointed in the service I recieved from Millard Sprinkler and the semi-qualified tech they sent out.
Licensing
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FAQ
Millard Sprinkler is currently rated 4.3 overall out of 5.
Yes, Millard Sprinkler offers free project estimates.
No, Millard Sprinkler does not offer eco-friendly accreditations.
No, Millard Sprinkler does not offer a senior discount.
Yes, Millard Sprinkler offers emergency services.
No, Millard Sprinkler does not offer warranties.