Millard Roofing & Gutter

Millard Roofing and siding is the all time worst company I ever did business with. They took 11 months to finish the job. They were also paid to tear off and build up and then replace a sagging rubber roof. All they did was put another layer of rubber roof material over the sagging old one. Now everytime it rains I get a lake on that roof that pours over the side behind the gutter flashing and water leaks inside. They were contacted many times and refused to replace the roof properly. The roof leaked around the chimney after they replaced the shingle roof on the house. It never leaked before. They never attempted to repair the leak around the chimney. When it rained I got water in the basement and sagging drywall on the ceiling around the chimney on the top floor. I had to pay someone else to repair Millard roofings mess up. They put long screws through the wall into my indoor mailbox drop shute that stopped my mail from dropping down and never fixed that. Someone came out with a reciprical saw and cut part of the screws off that he could reach from the 4 inch by 8 inch opening. He refused to remove the srews from the sudung and put shorter ones in that dont stick into the drop shute. I had to buy a new outside mail box to get my mail. The owner is a lying pos idiot extrordinaire.

It went smoothly

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They came and did a and quot;preliminaryand quot; check of the roof, deck, house, windows, everything. Told us we definitely had a claim. We thought great! one place to get it all done. They would not allow our insurance adjuster out to and quot;estimateand quot; the damage without the rep from MIllard Roofing being there at the same time... so that took until the end of May to coordinate. (This was a huge city-wide storm.) After the two of them did the adjustment, discussed it, and everything, we got the estimate back from the Insurance company. We then got the estimate from Millard Roofing. We found out the following: 1) the sheet we signed (but did not get a copy) committed us to working with them. 2) stated that the insurance claim money would be paid directly to them--our Insurance company won that conflict. 3) they had a Better Business Bureau certificate in their packet--leading one to believe that it was current. It was from 2008. 4) they contracted out al of the work to be done on our home.

It was like pulling teeth to get anyone to call back. We had a specific rep, and he was not responsive either. Nor were they responsive to our insurance company.

For every piece of work they did, they charged the insurance company 3 times what was pre-determined as the cost and for what the insurance company reimbursed us. Fortunately, our insurance company handled all of that.

In December of 2013, when the work WAS STILL NOT TOTALLY COMPLETED (the roof was, but not all of the other work), they threatened to take us to court for not paying them. We told them we would pay when completed. On December 9 we determined we would pay them for what was completed, and withhold the amount of the remaining work to be completed by March 15 of 2014. They did not deposit that check--handed directly to our sales rep on December 9--until January 12, 2014.

They did complete the work by March 15, and we made final payment to them.

We will not do business with them again. We have taken every opportunity to share our story with other, and try to help them not have to travel the same path.

12,000

The installation APPEARED to go as planned in September, 2008. The roof was removed and replaced in a day with Atlas and quot;weathered woodand quot; shingles.
HOWEVER, the following March (2009), seasonal south winds caused the shingles in one area of the roof to lift and tear. Millard Roofing was notified, and they acknowledged the lifting shingle phenomenon after inspection. They finally repaired the roof on May 13, 2009, 3 months after confirmation of the problem by them. The roof work was warranted for 5 years so despite the tardiness of the repair, they still finally made the repair/replacement of the shingles.
Here it is, March 2014. Guess what? The shingles in the same area of the roof have torn and come out. The warranty period is now over. Millard Roofing's representative has inspected and confirmed the problem.
My requests for repair, which I am willing to pay, become priority 12 on a list of 10. They and quot;have 45 other such repairs to make.and quot;
BEWARE: Millard Roofing cannot service what it sells, and their installation quality is suspect.

Showed up when they said they would. Called once they started to let me know they would not be there due to the weather. Finished roofing the house in 4 days and gutters in 2 days. Very professional group to work with. I would hire them again.

Millard Roofing was excellent! We called them to work on our house in Millard (we live in a different part of the state but own the home in Omaha for our UNO kids). The owners gave us a quote, worked with us on shingle colors, did business over the phone, bought shingles where we asked, arrived promptly, performed excellent work, finished quickly, and cleaned up nicely. They gave us options for payment which was nice since we were from out-of-town. We were so thankful we went with them because they got everything done in a single day and it rained 5 inches that night! The home stayed dry and we haven't had any problems in the 4 years since then. This is one of the best businesses I have ever worked with!

I would give the Millard Roofing crew an A+ for over all service and for a job well done.

They did a great job, I really liked them. I would highly recommend them, they were quick and very reasonable. They were great to work with.

They did a great job, they were quick and cleaned up after themselves. They were very reliable, and very reasonable.

They were absolutely fantastic.  They worked with the insurance company and took care of all that for me.