Mike Jansen Custom Cedar Decks

Last fall I had to have my deck replaced and talked with 3 different contractors. Mike Jansen was the most expensive but seemed the most knowledgeable so I decided to pay the higher price for a quality job from someone who gave the impression of being a real pro and dependable guy. This past March, he and his crew tore off the old deck and did the replacement. They did so in a timely manner and I was pleased with the “overall” workmanship. My huge disappointment came with his total lack of follow up. They had made some louvers for one side of the deck and placed some support 1 x 6 boards behind the louvers. When looking at the louvers, you could see thru them and the support boards had not been painted and the raw boards were very noticeable. After many attempts to get Mike out to paint these and several “no shows” he finally came out with a spray can and shot through the louvers leaving overspray on the actual decking. I told Mike that my 10 year old grandson could have done a better job. In addition to this issue, when tearing out the old deck, there was what I considered to be significant damage to house siding on the lower 2 siding boards. According to Mike this was to be expected and was due to the boards just being too dry. This made no sense to me! Since he would not agree to repair, I had to hire another contractor who also installed decks and said this damage was not normal. This cost was an additional $650. Mike did at one point offer to replace the louvers and I told him if the overspray could be removed that wouldn’t be necessary. After many promises made and not kept, I’m finished! I wouldn’t recommend Mike Jansen Decks to my worst enemy.

unknown

Overall the build of the deck was good. There were definitely short cuts taken that could have made this an A versus a B. Also service in terms of communicating with Mike was poor. Asking questions frustrates Mike, however being that some home owners have a few questions and are spending thousands of dollars Mike needs to be more patient and allow for questions.

unknown

unknown

They did an nice job on the initial install, and finished the job on time. The challenge has been getting them to come back to follow up and fix parts of the deck.