LANOHA NURSERIES

Were quick and did a nice job.  Should really be an A-.  Pleased overall!

Lanoha met my expectations.

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A VERY PROFESSIONAL  JOB A+

Not the cookie cutter design plan you get everywhere!  I worked with Scott to design and install landscaping at our house.  I was very clear that I didn't want a boring plan - I wanted something that looked like a magazine.  Scott did such a great job and exceeded my expectations.  







In the last two years, I've had plans drawn by Mulhalls and Nebraska Nursery (Lincoln) for other projects.  I would recommend Scott over both of these companies.  Before our meeting, I created a list for him of plants I liked and plants I didn't want to see.  Scott did a great job of using our suggestions and providing some new ideas.  He met me at my house both times and worked with my schedule.  We did the design in the winter with a spring install.  He did a great job of updating me every 2 weeks on the status.  He also drove my husband around to look at some of the plants in our plan and to tag our tree. 







The cost was right in line with competitors.  Once you look at what they charge for labor, you will never do the install yourself again!  Very happy with Scott and looking forward to phase 2 and 3 of the plan.

see above

Landscaping was installed on April 29, 2011.  None of the plants or trees were hand picked by us.  Upon delivery and prior to installation of the two Baby Blue Eye Spruce trees I questioned the quality of the trees.  Neither tree looked very good, one side of each tree was very thin and hardly any branches towards the bottom of the tree. I was told that I would see growth within the next year and that they would start filling out and blending in.  I hesitantly agreed to have them installed based on that information.
On October 11, 2011 I emailed Naomi Gilbert about a problem with one of the baby blue eyed spruce trees that it looked like it was dying or dead.  She replied on October 14 asked if I could email her pictures which I did on October 17. I didn't hear back from her so I emailed her again on October 20.  She replied on October 24 that she didn't have any replacements but would check in to it.  On October 28 her email said "I don't have and won't until next spring have the baby blue eyes spruce. On November 7 I received a quote via email for fall cleanup from Katie Riniker it read "Attached is the estimate for the clean-up & edging work. While we are out there we will pull out the dead Baby Blue Eye Spruce. I checked with Naomi again about the tree. She said we need to wait until Spring to replace it because the two she has right now do not look nice and will not make suitable replacements."
On March 19, 2012 I emailed Katie asking if she had an idea when the Baby Blue Spruces would be in. Katie replied the same day "We have just started getting in plant material. I don't think I have seen those yet. I will have to look around and see when we will be getting the Baby Blue Eye Spruce in, and I will let you know as soon as we get them to complete the replacement." On April 3, 2012 Katie emailed "I talked to our Outside Sales Manager. He thought we might be getting some Baby Blue Eyes Spruce towards the end of next week. He is not sure, but we will be looking for them, and keep you updated." On April 22, 2012 Katie emailed "Attached is a picture of the Baby Blue Eye Spruce. It looks nothing like what you have in your yard, and that is why I didn't recognize them. The ones that just came in were dug from our field. I was talking to our purchasing agent, and she says that the ones that came from our field have been growing a lot longer, and our tree grower shears them which causes them to get wider. If they are not sheared they will not do this, so the ones in your yard will not do this if they are left untouched. The ones that you purchased last year came from a shipment we got out of Oregon. We do not start getting shipments from Oregon until typically around April 15th. She has to schedule this stuff ahead of time in the fall, so she cannot make last minute changes in the spring. Even though we have had a much warmer spring, we are just now starting to get in those shipments from Oregon since it is only April 20th. Unfortunately, the Baby Blue Eye Spruce are not here yet. She says it will probably be a couple more weeks because they have had a lot of rain up there which is delaying things, and after talking to her today about this she is going to try to put a rush on them. The last couple of weeks I have been talking to our Outside Sales Manager about this replacement as well because he sees what is coming in too...these field dug Baby Blue Eye Spruce that I am sending you a picture of slipped by both of us." May 8 I email Katie for an update. Katie replies "She thinks the truck with the Baby Blue Eye Spruce that are the right size for your replacement are coming in tomorrow or the 15th." I hear nothing back so I email on May 11, was told they didn't show up and that they should be here on the next truck on the 15th.  I email Katie on  May 17  for an update and she replies "No, I did not see anything come in. I went to ask the purchaser about it, and she said the truck got fouled up. I am still staying on top of this. I'm sorry I do not have anything for you yet." 
On May 21 I'm fed up with this whole experience and  email Katie "We've been waiting on a replacement since last October. We questioned  the quality on both of them as soon as they went in but were  guaranteed they would look better in year. Well, one died and the other still looks like crap.  We have been more than patient, we want this resolved.  At this point we would like you to take back the remaining blue eyed spruce, and either give us our money back or store credit for both".  May 24 I receive an email that they will not give us a refund or credit our account but will try selective pruning the remaining tree to see if that helps fill it out and will replace the dead one when ever the shipment arrives which should be sometime in the near future. The near future? really?  How do you not know what what you've ordered or when it will be in.......come on!  


*********************UPDATE*******************

May 28, 2012

I received a voice mail from Katie stating that the owner "David Lanoha" had told her that this was not handled and to apologize for the company and to do what it takes to make things right.  I was to ask for Mike Fink and he would help us from the customer service side.  My wife and I met with Mike who was very knowledgeable and very customer service oriented.  He too apologized for the run around and said he would make sure that we taken care of.  He made some suggestions and helped us pick out replacement product.  Eric Benson was the new Landscape Designer we were assigned.  Eric was right on the ball and has impressed us with his professionalism and knowledge of products.  Replacements were installed on June 4 and look fantastic.

The hard work of Mike and Eric has restored our belief in Lanoha Nurseries.  We have already been working with Eric on several other projects that will be completed this summer/fall and next spring.

The overall design was good.  I worked with the landscaper on picking things and colors.  They overcrowd the yard like most landscaping companies do.  The landscaper did give me ideas for the side yard and I implemented those ideas.  That was very nice of her.  They got it done in one day.  Everything looks very professional and looked very good when they were done.  They were pretty pricey.  I would not use them for a job of that scale.  I may ask their opinion on something or buy a tree or something.  I would not use them for landscaping the whole yard again.

They did a very good job.  I rate them high overall.  I will definitely use them again in the future.

It went excellent. The designer and craftsmen were all great to work with and kept in touch with me whenever I had questions. They were very artistic and took great pride in their work. This job took a full two weeks to complete and they had anywhere from three to six people working on it. While this was a big job, they do them of all sizes. One deciding factor for me was seeing some of their previous work including the garden they planted at the Women's Methodist Hospital in Omaha. If you go online, they have an arial view which shows you the garden is shaped like a women. The trees, walks, shrubs and perrenials are beautiful. They also have an awesome water feature. I'd love to have something like that in the future.

Installation and service were good, but the company did not stand behind their warranty. To me, replacing a dead tree with another half-dead tree is not my idea of a suitable replacement. Once the second tree also died, they washed their hands of any further responsibility to replace it. They still owe us about $700 of plant material, and I will not shop there again unless they pay up.

They guaranteed the trees that they planted. One tree died within a year so they planted another one. I was very pleased with the way they stand behind their product and I would highly recommend them for their honesty and great customer service.

Lanaho's Landscape Nursery's landscape architect Joe was beautiful to work with and he created the yard of our dreams. The work crew arrived on schedule with everything we asked for and got to work quickly. The completed yard is magazine perfect and all at a reasonable price. We are pleased with Lanaho's performance.

Lanahoa Nursery did a perfect job on our waterfall as it looks wonderful. We have not had a single problem with any of the trees or shrubs that were planted. They are very well known in this area for their outstanding work and we feel our whole lawn looks just great.

I cannot stress how great this company was for me I mean they did a extremely wonderful efficient job with everything. They designed the entire thing from the plants to the dirt to the rocks. It is so beautiful you would just love it. I would never in my life recommend anyone else for this kind of work. I am overly impressed.

Lanoha Nurseries arrived at on the day and time agreed upon with everything we had asked for. They were very accommodating, literally bringing what we had in mind to life in our yard. Their prices are fair, their work done beautifully and our yard is lovely.

We have a newer home and this company helped us with the designs and layout of the land. What a difference it has made in the appearance of our lawn and we have had a lot of compliments on how everything looked. We have referred the company to other people in the community as well. We were well satisfied with the quality of job we had done.

This was a big project and took Lanola about a month to complete. They did a very good job and we love our new flower beds. Several plants died, but they were quick to replace them. They know what they're doing.

The folks at Lanoha Nurseries are very prompt and professional. They used to have a professional landscaper, who is not there any longer. She came and designed my flower bed for me and did a wonderful job. Then the planters came out and put in everything where she had planned. I was very happy with the looks and the colors she designed. The nursery itself sells good products and she was a plus to their business. I am sad that she left but I will continue to use their services.

I was not too pleased with the service at all. We did not tell the company that we had decided to hire them yet, but they just showed up at our house. We had no choice but to use them at that point. There were several plants that died. I would not recommend this company to any one. They are very unprofessional.

While they were at our home they made sure to answer any questions that we might have. They did a good job and were very friendly.

Lanoha did a terrific job of putting in trees, bushes, flowers, and a lawn and moss rock and they also added mulch. We are very pleased with the end result and it was better than we anticipated.

It is a real nice tree and they did a good job planting it and is growing and looking good. They are a nice nursery but a little expensive and I would recommend them but I like the other nursery I used a little better.

Lanoha did a terrific job of putting in trees, bushes, flowers, and a lawn and moss rock and they also added mulch. We are very pleased with the end result and it was better than we anticipated.

While they were at our home they made sure to answer any questions that we might have. They did a good job and were very friendly.