HOME GRANITE & CABINET SUPPLY
About us
Better quality, Better service, Affordable prices.
Business highlights
Services we offer
& Wood CABINETS. professional installation. free estimate, BATHROOM VANITY TOPS, GRANITE COUNTERTOPS, SINKS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 4% | ||
| 4% | ||
| 4% | ||
| 4% |
Installers came to install the first countertop on 6/2/14. The countertop is about 1/2 inch too wide, but looks great. The installers arrived on time, were very courteous, tore off the old countertop and replaced with the new granite, connected the sink back up. The fabrication and installation was very good. After work was completed we were presented with a bill showing the balance we owed. We wanted to put this on our credit card, so the installer had to call the owner to find out what to do, we just told them we would come by the office in the afternoon and settle the balance in person, which we did. We were very pleased with the quality of work and the installers, so we ordered granite countertops for the master bathroom on the same day that the first bathroom was installed. We talked with Wei about doing the 2nd bathroom and paid a deposit; we told him we would get back with him regarding if we wanted them to plumb the sinks or not, as we also needed other plumbing work done unrelated to countertops but were unsure if we would be able to coordinate this or not.
Received a call from Home Granite on 6/6/14 asking if installation could be done on the following Monday, 6/9/14. We told her that we had talked to Wei about letting him know if we needed plumbing reconnected and had decided that we did need for them to reconnect plumbing at an additional cost of $170.00. We told her that 6/9/14 would be good if the plumbing reconnections could also be included. She agreed, and date for set for Monday, the 9th.
Installers arrived and quickly went to work tearing out old countertop and installing new granite countertops. They told us that Wei would be out in the afternoon to reconnect the plumbing and presented me with a bill showing balance and said we could just pay Wei when he came. We cancelled plans we had made and waited for Wei or someone from his office to come. This never happened. Tuesday 6/10/14 we called and asked why no one had come the afternoon before; the lady that answered the phone raised her voice and said you did not want us to reconnect the plumbing. I told her the installers had told us that Wei would be out and that we could pay the invoice to him when he came that afternoon. She basically called us a liar, not in so many words, but things like there is no way the installers would have told you that, that we did not tell her we wanted it plumbed, etc. She was extremely rude and unprofessional. She then said that they could come out at 2:00 to reconnect sinks. After we hung up, we decided that there was no way we were going to pay someone an additional $170.00 that had been that rude and disrespectful, so we called and got the answering machine and cancelled the appointment. She called back in a few minutes and was then concerned about us paying the bill, which shows that somebody knew that someone was supposed to come since they seem to want to have that settled as soon as work is completed. Which is normal business practice, just as the week before, when we wanted to put it on a credit card, installer contact owner to see how to handle. I told her we would mail them a check, which I have done. I don't know if the problem resulted because she doesn't speak very good English or what, but we were so turned off by her attitude and lack of customer service that we will never use or advise anyone else to use their services.
Other than complete lack of customer service and basically being yelled at; the fabrication and installer were great. The installers were very polite, worked very quickly, and were very professional. We were very pleased with the work that was done, was only downgraded due to lady that works in the office. What should have been a 100% A rating because of workmanship and installation, was downgraded by rude, crude, obnoxious behavior of office personnel.
Wei, the owner, helped me make choices and made suggestions. I listened to him and I am glad I did. I work during the day and Home Granite did most of the work in the evening while I was there and I appreciated that. They were very professional and friendly.
I would hire them again in a heartbeat.. I am very happy how my kitchen turned out, I love my kitchen,
They stayed past 8 PM and finished in one day and cleaned up pretty well. I did have to go afterwards and add grouting between some of the tiles on the jacuzzi. The tile i picked was small pieces that were supposed to fit right into each other with no grouting inbetween. The 12 X 12 pieces were just supposed to be glued next to each other with no grouting inbetween. Ray said the tile was not cut completely accurately and would not line up right. I think he should probably have added the grout to finish the project rather than me doing it afterwards. But it was not a big thing and i would use his company again.
The granite countertops look fabulous! The lip is an inch and a half wide, and the granite itself is 3/4 inch. So it looks very nice in the bathrooms. The ceramic floor and tile and new utility sink are just want i wanted also and look great.
I had estimates from some other granite companies that were more than what he provided - and their estimates were only to replace the countertops and did not include the rest of the work i had done. I was very satisfied with his pricing which allowed me to finish completely what I had wanted to do, at a cheaper price. Ray said that was because he did not have the overhead the larger companies have. I was very satisfied and would use his company again.
Licensing
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