FACTORY DIRECT APPLIANCE INC

They scratched the wood work on the cabinets installing it. They were freshly painted cabinets and we ended up had to have a plumber come in and hook up the stove itself cause they don't have a licensed plumber to do that or at least they didn't send one. They were kind of stinkers to deal with, when we told them what the problem was they said it was a GE problem not their problem.

We were told that they would call prior to coming on the 19th when we hadn't heard on the 18th, we called. They said there was a delay getting the dishwasher and wouldn't be out to the 22nd. They came and the installer (Brian) said that he was having trouble removing the old dishwasher. He said he could get out and I told him go ahead if he thought he could which he did. He brought in the Bosch dishwasher that was unboxed by his assistant while he was removing the old one. He said there may be a problem because Bosch unlike other dishwashers have a solid base instead of adjustable base to accommodate the opening. He couldn't get it installed. He said that he would return it and we said that we would come back to pick another model. He got the over-range microwave and after unboxing found it dented. We said we would take it if there was a price reduction since they didn't have more available. We offered $100, they declined and Brian said they would take $75 off. It was installed, we returned later and picked out a different dishwasher. They then told us they would only take $50 instead of $75. They also said they were going to charge a 15% re-stocking charge for returning the dishwasher. We met with Lucas who was totally unresponsive. He told us that I told Brian to install it despite the fact it wouldn't fit. He told us that we should have known about the inability of it not fitting. He also said that has never happened before. This despite Brian saying that he had the same problem installing a Bosch recently. Lucas said that he had to charge 15% re-stocking because it was unboxed despite the fact they unboxed it in the truck before they found out there was a problem taking out the old one. We would NEVER do business with this company again or recommend it to anyone else,

Helpful and very knowledgeable sales staff. Had decent prices and we have a place in town which has been here forever and ever and historically had the best prices this company beat the old stand by. The number one thing with them was their prices.

Factory Direct Appliance showed up when we had planned on them coming. They were very careful with what they were doing. They made sure everything worked properly. They took their time to check out everything. They were very nice. They made sure that everything was put back in place before they left.