CLAXTON FIREPLACE CENTER

Nick arrived promptly. After checking, he said the fan was not running, and he speculated that not enough insulation surrounded the pipe leading up the chimney. He gave us some ideas for changing the fireplace, making it more efficient. Updating it. When we tried to pay him for coming, he said he had not done any work and wouldn't ask for money. We insisted paying him, however, for his trip charge. We will look at ideas at their showroom and, most likely, do some renovating when it's warmer.

Beautifully

Excellent. Punctual, price good. Even did some extra work to make it look good. I would use them again.

It went great! Dan Claxton (owner - who does the estimates) and all of his workers are outstanding. The worker's attention to detail and courtesy was awesome. The evening before, each worker would call to confirm I would be home or they could get access to our house. Overall the project took six visits: remove old unit (1 full day), install new unit (1 full day - Scott worked from 8 am to 8 pm to get it done), drywall and repair walls (2 days - total of 5 hours), final installation (1 visit - 45 minutes), extra final check (after drywall - 30 minutes). Overall, I was impressed with everyone and would highly recommend them. Suggestion - prior to meeting with Dan, search out different fireplace designs to help narrow down the choices. We ended up going through four iterations - it probably would have been one or two if we had done some homework ahead of time on different types of fireplaces.

The technician was very professional and prompt. The new gas logs were much more attractive, efficient and easier to use. The new fireplace surround updates the entire look.

They had to put in a gas pipe. Everything was an “A’, they were fantastic from start to finish! We priced around, the quality was the best. The way they scheduled was fantastic, they were there when they said they were going to be. I can’t say anything negative about them.

Went great. Services were performed promptly and fireplace works very well. Looks great too.

unknown

Great experience with Claxton. We purchased a house with no fireplace, and very limited space to add one. The owner came out to give a bid, listened to what I wanted, and designed a perfect solution. The fireplace is tucked neatly in a corner, where they had to build a frame, extend the gas line, vent outside. It works great, looks great. The installers were very professional, courteous, friendly. They worked quickly, finishing everything in one day, but not at the expense of quality. The drywall professional came in the next day and also did a great job. Dan, the owner, came back to check on the quality, and my satisfaction. I would definitely use them again. Although the cost of the fireplace might seem high (a little more that another bid I got), I think it was worth it. You get what you pay for. 

Dan provided the cost proposal. He was very professional and was very clear what our alternatives were. The glass enclosure was custom made so that took a few weeks but then the installer came and did a first class job installing.

unknown

Very happy with Claxton. From the owner through the installers and the drywall guy, very professional, punctual, friendly. Dan gave me excellent service in selecting and designing the fireplace. The installers were professional and easy to work with, and did great work. The drywall guy was a contractor who does work for Claxton, and he was great as well - on time, professional, quality work. The fireplace works great, fits our needs. Dan told me it would provide a lot of heat, and he was right! We had a very small corner to work with, and so the fireplace is a small, contemporary model, but it really heats up the entire first floor. I would use Claxton again, no hesitation.

Quick response from Larry lead to same day service from Nick.   Being new to owning a wood burning fireplace, I just wanted to talk to someone about what how the fireplace worked and options to convert to a gas.   Nick did a chimney check with a camera and was straight forward with that everything looked good, no issues and no cleaning was needed at this time.  Nick replaced the gas pipe and extended it slightly.   He answered all my questions big and small (and some maybe even dumb, but he was very polite and professional).  I was extremely pleased with the service.  Would recommend and will call Claxton for all my future Fireplace needs.

Works great! Very professional installation.

unknown

We are very pleased with the awning. It is high quality as advertised and works flawlessly. The installation was efficient and professional with no problems or issues. The chimney inspection was also efficient and honest. A complete explanation was given and no defects were found. These folks know what they are doing, and do it well.

I have been working through issues with service and competency of Claxton fireplace technicians and poor customer service. They have only from my persistence of following up on their lack of service and making the contract whole. It has been almost 8 months trying to get a completed fireplace installation. From service technician issues, to denial of responsibility of issues of the install...Claxton has been very disappointing. Would not recommend their service.

The experience went very well. At the showroom we saw many different types of fireplace doors with various options, and we were able to choose an upscale, solid model that fit our decor. The order was placed and about two weeks later the install was scheduled. The installer was professional and thorough. It took about 3 hours to do a proper installation, but the next day we were able to use the fireplace with the doors and screens, and it worked very well. It looks great, and we are pleased.

Entire process was completed without a hitch. The salesperson, the person who measured the old fireplace (company president), and installer were all very professional. All questions were answered in a very thorough manner. The work was performed in a timely manner. I would highly recommend Claxton.

I researched several different types of retractable awnings and companies. Although there are less expensive awnings, the workmanship and durability of Eclipse in windy Nebraska made the extra expense worthwhile.

The best experience was the second trip. Dustin came today and gave my fireplace a complete cleaning. He determined that SEVERAL parts were not working, including one of the switches. He fixed EVERYTHING and I was thoroughly impressed with his work. After he was done, he actually walked me through each step and taught me how to use each part of the fireplace should I have a problem in the future. I wish I could give this company an A+ rating based on Dustin's work alone, but unfortunately I was not impressed with Claxton and not everyone will receive Dustin for their service call. The people who I spoke with over the phone were unpleasant and the initial tech was less than knowledgeable about my fireplace. I'm sorry, but I wouldn't be honest if I said I was impressed with a second service call for the same work for which I'd already paid. The only thing I can say is, at least they came back out and made good on their contact.

Overall, the experience was excellent! I had a problem with my fireplace that I didn't know anything about. The owner came out to discuss options and we came up with a reasonable solution. We decided to have them do a few additional things that we didn't have to. We're happy with their subcontractors. The work was done when they said they would be done, and they did an excellent job!

I would use Claxton again and have referred people to their company. I really appreciated Dan coming out, taking time to get the estimate right and explaining the entire process with my wife and I.
The day that their repair person came out, he was punctual and explained the process to my wife. They were done in a matter of a few hours and you couldn't tell he had to replace brick and the job was very well executed.
We have since used our fireplace and it works better than ever. GREAT JOB!
I WOULD USE THIS COMPANY FOR ANYTHING RELATED TO A FIREPLACE.

I ordered a replacement canvas awning for my retractable awning on May 25th. I was told it would take 3-6 weeks for the awning to come in. I received a voice message on 6/12 saying that the awning was in and they would like to install it on 6/15 at 8:30 AM . Two technicians arrived at 8:30. It was raining at the time, so I didn't think they would come, but they did. They also adjusted the height of the awning. I am very pleased with the whole experience, from start to finish. I would highly recommend Claxton Fireplace for their products and service.

I purchased a ventless gas fireplace from Claxton and also had them install it. They had multiple fireplace options to choose from and I was happy with the price. The installer was ontime and very friendly. He showed us how to work the fireplace and was out quickly. Smooth experience overall.