Caniglia's Shoe Repair

Work was promised in 2-3 weeks and I was told I would be notified of completion via email. Payment in full is required in advance. After more than 3 weeks I called as I had not received an email and was told repair had not begun. After 8 weeks and still no notification I called again and was told on the phone that they were ready. When I asked how long they had been ready they said they had been finished within the last week. When I picked up my shoes I asked if they would do anything for me since I was originally told 2-3 weeks and I was never notified and it ended up taking 2 months. The manager asked the clerk when she thought they were done while standing right in front of me, and then told me that based on his computer they had been done several weeks earlier (contrary to what I had been told on the phone). This still would have been 5-6 weeks after I dropped them off, which I pointed out to him. His reply was that they sometimes get busy after you drop off your shoes so the time gets extended. (you would think that you would be in line and get your shoes done first before the ones that get dropped off later) I would have been satisfied with as little as a $10 credit on future work, but he wouldn't budge. Bottom line, they were extremely slow, have a terrible notification system (which could be easily fixed with a little creativity and investment) and provided poor customer service. I have no complaints about the shoe repair itself, but would recommend customers use other options for shoe repair.

I was amazed how quickly the zipper pull tab was replaced and how inexpensive it cost. The pull tab has been damage for years and a plastic luggage tag cord was used to open the zippered part, so I used Angie's List to find a luggage repair service. It took three minutes to replace the damaged part.

it took awhile, but that was fine - they did a good job

The shoe fits perfectly now. I was a little concerned that it might not feel as good within a few days as it did when I first picked it up, but they told me that I could bring it back if that happened and they would stretch it again even more for no additional cost. What a deal. I'm wearing the shoe right now as I type this and I never did have to go back.

Met expectations

I was very pleased in all respects.

Items weren't done when promised and the work was poor had to be redone they missed spots.

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If you want Quality work, at a good price this place is for you.  Over the last several years I have taken shoes & luggage in for repair and have never been disappointed. The crew does a great job and the work is done when it is promised.

It went very well. We dropped it off for a repair, but they replaced the whole handle. It looks and feels very sturdy, and should last for quite a while. Saved us from having to purchase a new piece of luggage at this time.

Went great! I brought it in on a Monday, needing it before the following Sunday, and wasn't sure if a six-day turnaround was a reasonable request. Caniglia's assured me they'd most likely have it available on Saturday but took my number in case of problems. Repaired exactly as requested, on time, good deal well done. I wish I had gotten the gentleman's name, but he also showed me how those buttons often get broken and recommended a way to handle it to make it less likely to re-occur. Would absolutely use their services again & recommend to anyone needing luggage repair.

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I took my black dress shoe to them that needed a new button put onto it. I had lost a button and they were able to find a button close enough that you cannot tell the difference. It was ready within a week. The price was very reasonable and definitely cost me a lot less than a brand new pair of shoes. Very happy with the service.

Very happy with the shoes.

I wanted leather soles so I could wear them to dance and they did a wonderful
job. Both pair are exactly what I wanted. I put them in on January 18th and
they took one week........which is exactly what I was told. In fact, I took another
pair up and they will be ready tomorrow. I could not find leather soles in the
shoe stores and all the shoes with small heels have material that
prevents you from slipping.

They did a nice job and my shoes are no longer slippery! Would definitely use them again.

They look great and I am very pleased with their service.

A strap broke on a pair of taupe sandals. I took them to another shoe repair shop and they put 1/2 inch loops of white elastic where the buckle is connected. They looked horrible! So, I took them to Caniglia's Shoe Repair based on an Angie's list review and responses. Canglia's did a fantastic job! I am so pleased with their attention to detail. I thought I had ruined an expensive pair of Donald Pliner sandals but they repaired them, removing the white elastic and used shorter matching elastic behind the buckle. They are better than new! The sandals were ready on time as promised. I will use them in future.

I had a pair of suede moccasin boots. The heels had worn on them unevenly so I took them in for repair. They quoted me a price and I prepaid for the repair. They also offered water proofing on my boots and I got that as well. The work was done perfectly and in the time they said it would take (about 4 days). When I picked the boots up, they were like new. I was very happy with everything about the experience.
They were a little tough to find the first time, but I called them in the car and they walked me through finding the place.

The stitching was good even though my instructions weren't follow but the work itself was good.

Excellent! They had full service, also repaired my wife's luggage. Inexpensive and very quick.