
Burton AC, Heating, Plumbing & More
About us
Burton is the one Omaha HVAC, Electrical and Plumbing company that can provide for all your home plumbing, electrical, heating, air conditioning, and related home comfort needs. On top of that, we recently expanded our scope of services by adding an electrical services division to our company. That means we can now provide expert wiring, installation, and repair services for all your indoor and outdoor electrical needs. At Burton, however, we’re much more than a cluster of home comfort and safety services. We’re a group of people working on your behalf, 24/7, to help make sure. For more information contact Customer Service at [email protected]
Business highlights
Services we offer
Plumbing, drain cleaning, excavating, air conditioning, heating, pumping, jetting,electrical & heating & a/c replacements & repairs.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
47% | ||
14% | ||
10% | ||
11% | ||
17% |
Filter reviews by service
The valve was fixed and is no longer leaking BUT it was way OVER-PRICED. My husband is very handy and know how to fix things like this, but because of the tool we didn't have and the time factor we had no choice to use Burton, but I would never use them again and highly suggest that if you use them that you make sure you have other bids to compare them with. It only took him 30 minutes at the most to fix this valve, total SCAM.
I called on Tuesday, May 17, because I have a leaky shower handle. I spoke to Rita to set up an appointment for the first available time. She said they could come anytime on Thursday, May 19. I told her that I could get the afternoon off of work. She said they'd be here before 4pm that afternoon and would call when they were on their way. Price would be $80 to get the plumber to come out, then an additional cost for parts and labor once they have assessed the situation. I asked her to set it up. I gave her my address (twice, because it is very long), I spelled my name for her, and gave her my phone number. Before we hung up, she asked me if I'd be interested in purchasing a service contract. I replied "Maybe! Let's see how this goes and then I may have a few questions about it". She told me she'd send along some literature for me to review and would be calling me after the appointment to follow up.
Fast forward a few more drips to Thursday (today). I waited until just before 4pm before I called back to ask if someone was still coming, got Rita again. Spelled my name a few more times, gave her my address a few more times. She couldn't find me in her system at all. I said "So you're telling me no one is coming this afternoon?" She replied "Well, you're not even in our system. I can set up an appointment for you for maybe tomorrow or next week." I said "No! I took this afternoon off, I figured on getting my shower fixed today. I cannot get tomorrow off too. Don't you have an after-hours service for emergencies or for situations like this?" She said that they didn't and that they could only set me up for a future appointment another day. She asked me again for my address (yes, I know). I told her that I just don't trust that she'll even put me in her system and I can't waste another afternoon waiting around.
I'm really surprised they didn't offer to do anything to make this right. In my business, we will inconvenience ourselves to help a customer who we have let down. I called their HR department to request to speak to a manager. I had to leave a message, but explained the situation. I also explained that as an Angie's List member, I will be asked to give a review about their service and I don't want to have to give a poor review. I'd rather get my shower fixed.
Now I'm on the hunt again for a plumber who can come and do that.
Before he would perform the service requested, he kept trying to sell me on upgrading my appliances. He was rude, and told me that all the stuff in my house was cheap crap. He tried 3 times to sell me stuff that would cost almost $3000. They are the worst company ever! Do NOT call them.
"(removed member name), Thanks for the A grade it's greatly appreciated! I will share with all the techs involved. Thanks again for your business. Sincerely, Mark Evans"
"Thanks again for your business and I am glad we could help. I will share the A grade with the Crew, Thanks again. Sincerely Mark Evans"
Licensing
State Contractor License Requirements
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