Bob's Home & Business Repair

This job went extremely poorly in many different areas. Although we wanted the job to begin on a Monday, the owner emailed me and told me the job had to be moved so as to start on Thursday of the same week, Imagine our suprise when the subcontractor called on Monday and wanted to start the following day - Tuesday! Since we had made other plans, we kept the original start day, The job was bid so that we would provide all materials except for the tub. On the day the subcontractor called asking if he could start the job early, I explained we had most of the materials on hand. The fact that we were providing all materials became an issue during the initial phone call and he stated he did not understand why the job was bid this way and why we would want to be responsible for providing the supplies. When the subcontractor arrived on Thursday to begin the job, this was still an issue with him. So much so that he proceeded to argue with my wife over why we were doing this and that by doing this we would hold up the job (remember we already had 90% of the materials on hand and in the garage so he didn’t even have to pick them up)! He also stated that when he purchased supplies, the increase in price that is passed onto the client is standard in the industry and allows him to pay for his insurance and tools consumed on the job. At this point I had to step in and tell the subcontractor that the discussion would stop immediately or he would be taken off the job. I immediately called the owner and told him that his subcontractor had proceeded to get into an argument with my wife about how the job was bid and his displeasure that we would be providing all materials. I received an email back from the Bob’s ops guy asking for us to allow their subcontractor to buy his own supplies. I of course said no as the job had already been bid with us buying the supplies and the fact that the subcontractor had already stated he did not want to use the flooring adhesive required by the manufacturer to maintain the product’s warranty, did not want to use the grout required by the manufacturer, etc and that he would charge us more than the products cost in order to cover his insurance, expenses, etc. i also explained by us purchasing supplies we would ensure the materials purchased would be what we wanted and would ensure contractor grade materials would not be substituted that could violate the manufacturers requirements. Despite the already mentioned issues, neither Bob or another employee conducted an inspection to validate the quality of the work! In our case, we had purchased custom cabinets for the job. We provided the sub with plans depicting the dimensions and placement measurements and even pictures of the products so it should have been a fool proof installation. I was shocked when I checked on the job and although the mounting hardware was present, a shelf was missing from the cabinet. Imagine my suprise when the subcontractor told me that the shelf was secured to the top of the cabinet and he couldn’t get to it as he had already mounted the sink top. So in addition to having to obtain another shelf (custom so delaying completion of the job by at least 6 weeks), brushstrokes in the trim painting are noticeable, the door trim doesn’t come close to matching the existing door, a shelf was significantly not level and a nearby stained door had had paint slopped onto it. A final qc would have hopefully caught these issues. Overall a very poor job and I would not recommend using this contractor.

Very good. I found one that did a very good job.

Fantastic job

great We have used Bob's many times on large jobs and small and his work is always first rate

At the beginning of 2016 Ed from Bob's Home & Business Repair completely renovated two of our bathrooms. We are really happy with the work that was done. Ed was very thorough, had great suggestions regarding design, and was very easy to work with. The job took about a week longer than quoted (and as a result costed more in labor), but given the quality of work that was done it definitely was worth it. Even with the extra labor costs, the total charges still were about $15,000-$20,000 less than the quotes we received from two other highly rated companies on this site.

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Bob came out and gave me a quote and I accepted the work.  After the quote I never saw or heard from him again.  He sent his tile installer, plumber and carpentry guy out to do the work.  Everything looked great after they left.  We couldn't use the shower for two days, so everything could dry.  The first time my husband used the shower the water wouldn't drain.  We had no drain issues before the new ceramic shower was installed.  I called Bob and he said we would have to pay for a plumber to come out and unplug the drain.  My husband told him that he needed to fix the drain issue, as he said everything was covered for warranty for a year.  Bob was pretty snippy on the phone and he didn't want to pay for a plumber to unplug the drain.  He finally agreed that he would send his plumber out and if it was caused by the new shower he would pay for the plumber.  His plumber came out and he pulled out a lot of pieces of grout.  His plumber said he would tell Bob the cause of the plugged drain.  The next day his ceramic installer came out and was nasty to my husband and said he didn't cause the plugged drain.  He said, there wasn't any grout in the drain.  My husband stood and watched the plumber pull out the grout from the drain.  Bob never called and asked if everything is okay and that he was sorry for the problem.  Again, we never heard from him again after he got the signed contract.

Now that we are using the shower, the water does not drain properly.  It puddles up on the floor.  The floor was not  slanted enough for the water to completely drain.  Also the shower head dripped water from the pipe.  It was not sealed properly.  My husband fixed the dripping.

I used Bob as a recommended bath re-modeler from a friend of mine.  I was very disappointed in Bob and his installer's attitude.  I'm very disappointed in the work done for the floor, with the water puddling up.  As a person myself with a business that handles a lot of customer service issues, it's extremely important to satisfy clients and correct anything that is wrong.    A call after the work is complete by the owner to the client is always a must, to make sure you have a satisfied client.   We never received a call from Bob only an invoice to pay NOW,

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Work was performed on time, they cleaned up after themselves, and it looked wonderful when it was done.

Excellent for tile work.  Pleasant and professional installations.  Also a good experience for wall repairs and painting.  We definitely call Bob first when we need work done!

There was no money down. You just paid for it after the work was completed. They have a survey to fill out after the work was completed. He was punctual and very nice. I would feel comfortable leaving him alone in my house. I have since referred him to others.

They took out all the shower tile and hardware and replaced it all matching the old tile and making it look like it was there all along.  Could hardly tell it was redone.

Quality work. Took longer than projected....Only suggestion would have been to have Bob visit...at least come for a walkthrough upon completion.

It went very well. He did a very nice job.

Extremely professional.  Bob came out and gave us a quote for replacing the shower in our second floor master bathroom that was leaking into the floor below.  Bob walked me through the process and gave us a quote, he did say his quote might be higher than most but that the quality of work would be the best.  I was very impressed with Bob, and scheduled the work.  Bob's crew showed up as scheduled and we very friendly.  As the work progressed we decided that the best option for us would be to actually re-do the whole bathroom.  Although we had originally planned on doing the shower only which was scheduled for 8 days, they took our request for additional work right in stride and stayed working on the bathroom until it was completely done.  Paul, who was the main person working on the project was very helpful with ideas and improvements as the project continued.  The project took almost a week longer than anticipated but that was only because of the changes that we made, Bob's crew was here every day until the project was done.  We couldn't be happier with the finished project, the only problem we have now is deciding what project to have Bob and his team start on next.

Bob was very courteous and prompt in providing an estimate for the services.  We discussed the work and I had the estimate within a week or less.
Eddie did all the work with the help of a plumber for the faucet work.  He was very professional and communication with him was great! He was very attentive to doing the work the way I wanted it, such as placement of the lights and mirrors in the bathrooms.  He had the light and mirror installed in one bathroom, and when I asked him to move them higher, he did not hesitate to move them.  
I will definitely use Bob's again for future home remodeling or repair needs.

This went very well. The company did a great job. It did take them a little longer than they initially stated but they did a great job. They cleaned up after themselves and also called ahead when they were running late. The communication with them went well.

When a piece didn't fit appropriately, they cut the piece to ensure it would fit my home without charging me any extra money.

Bob came to our home to give us a quote for the work and was very friendly and professional. The quote was a little higher than the over-the-phone estimates I received from a few other companies but we prefer not to use larger franchise companies for home repairs. When we decided to move forward with Bob's Home Repair, he scheduled us about 3-4 weeks out. He called the next week and said he could fit us in much earlier. He contracted the work out to a man ( I can't remember his name) who spoke very highly of Bob and his business. The man was very friendly and did great work. He was thorough and polite and made sure to communicate with us about what repairs he made. He gave us some pointers in regard to the repairs that will be very helpful when we replace our roof down the road. He had to use a roof jack because our roof is very steep and there is not much traction with our older shingles. He sealed up any holes that he had to make to install the roof jack. He made sure to answer all of our questions and was pleasant to deal with. The dormer window now looks better than it did when we bought the house 8 months ago.

If Mike Holmes had awards, Bob's would get one.  "Do It Right" was what they did.  From bid to completion and cost, we are ever so happy.  Here's what we liked:

1. Bob's initial visit was informative.  We wanted it done right, with inspections, up to code, etc.  That was part of what Bob talked to us about.  He told us up front that he wouldn't be the cheapest, but he would do it right with quality materials.

2. Bob didn't ask for money up front or during the renovation.  He didn't want payment until the work was done and we were happy!!!!  What a breath of fresh air.

3. The workers were professional, pleasant, helpful, patient, and willing to talk through issues that arose during the renovation.  They even were pleasant to our grand children one of whom started calling them "Mr Nick" and "Mr Craig".  The Plumbing and Electrical sub-contractors to Bob's were VERY good at what they did.  They knew what we wanted, what had to be done (according to code), and did a great job!

4. We didn't just want work done, but work done right...  and we got what we wanted.  Even an inspector that showed up to look at electrical was impressed with the finished product.

5. Bob listened... and gave us what we wanted.  I talked to Bob several times throughout the process and was very comfortable with him in charge.

6. We are so happy that we plan to use Bob's again - probably even this year for some other projects on the list.