Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Big Red's Guaranteed Clean
Carpets or Rugs - Clean at Home, Designer - Landscape, Water Removal Recovery Service,
About us
Guaranteed Clean has operated in the Omaha area since it was founded by Rex Anderson in 1985. In October of 2006 Guaranteed Clean was merged with another longstanding Omaha company: Big Red Carpet Cleaning. Both companies operate now as "Big Red's Guaranteed Clean". We offer services 24/7 and offer open account terms with approved credit. Special financing can be arranged through select realtors for our "Pay at Closing" Option for folks selling a home in the metro area.
Business highlights
Emergency services offered
40 years of experience
Services we offer
AIT DUCT CLEANING, CARPET CLEANING, CARPET RESTRETCHING/REPAIR, CONCRETE CLEANING/SEALING, ENTRANCE MATTING SALES, HARD SURFACE FLOOR CARE, KOOL-AID SPOT REMOVAL, ORIENTAL RUG CLEANING, PET ODOR REMOVAL, TILE AND GROUT CLEANING, UPHOLSTERY CLEANING, VINYL TILE CLEAN/WAX/BUFF, WATER DAMAGE RESTORATION & MOLD REMEDIATION.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.748 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 15% | ||
| 2% | ||
| 4% | ||
| 0% |
Showing 1-25 of 48 reviews
Annastasia W.
Mar 2018
I hired them to clean a chair which had been stained pretty badly by pets. They were able to get it almost like-new condition! I was very impressed. Highly recommened.
Response from Big Red's Guaranteed Clean
"Thank [Member Name Removed] for your business and kind words. We appreciate you!!"
Dolores E.
Jan 2018
Big Red was very reasonable on their prices compared to other businesses. They did an exceptional job and I have had no problems since. One of things I liked best was they weren't pushy about cleaning the carpet. I went ahead and had them clean 3 rooms and was very happy that I did. The price was really reasonable as well.
Jessica N.
Jul 2017
Very well! We had moved most of the small items and Big Red handled the rest! Very easy, smooth process.
Mindi K.
Jun 2017
It went relatively well. I know the poor guy was working hard, it was a very hot, very humid day; and he worked on the basement for over 3 hours. The biggest fault was ours, I believe we had let that carpet go too long without a professional cleaning. Oh, and at one time we had 7 dogs. The basement is my husband's man cave and I seldom ventured it. I should have. The doggy smell was mostly eradicated, but obvious stains remain, which I understand isn't uncommon when the stain sets. The rust stains, are all almost gone, he did a good job on those. I think Bed Red did a good job, considering the mess they had - on an off white carpet, no less. The price was a little high. I was anticipating about $400 and it was about $450; but he was really working! Obviously, I would have liked it to remove more spots, but realistically, that just wasn't possible, and they did a great job.
Response from Big Red's Guaranteed Clean
"Thank you [Member Name Removed] for your review and understanding the limitations of the cleaning processes. I would be happy to send a tech back at no charge just to make sure those stains you mentioned cannot be removed. With heavy soiling and severe spotting the soils often penetrate the carpet backing. When this happens, it is not uncommon for "wicking" to occur as the carpet dries. If that is the case we may be able to remove them?? Nothing to lose, we would love to give it a shot! Thank You!!"
Steve L.
Jun 2017
Rex has been doing this a long time, and he is very helpful and service-oriented. He agreed to meet my deadline, offered a volume discount, and lowered the price further when the price was still a bit above what I had budgeted. (I was going to simply skip cleaning a couple of them, but he insisted on cleaning all of them for my target price.) Three of the rugs were delivered by my deadline, and the others several days later. That ended up being of little consequence because of a delay in getting the wood floors installed. I highly recommend Big Red because Rex's friendliness, professionalism and flexibility, and because his crew does a great job!
Logan D.
Mar 2017
Great, arrived on time, discussed work to be done, performed that work. Great price on carpet cleaning.
Joe S.
Nov 2016
It went well. Good service. Prompt and professional.
Lee F.
Nov 2016
It was still dirty when done. Company sent someone out to check my complaint. Gentlemen said no dirt "was seen" . Stated that the photo I showed them was residual cleaning fluid not dirt.
Dan S.
Nov 2016
I was totally pleased.
Thompson R.
Jul 2016
unknown
Jeffrey W.
Jun 2016
unknown
Dona Z.
Jan 2016
unknown
Response from Big Red's Guaranteed Clean
"I am very sorry to read this report. This is not indicative of the way we do business. I have a record of the original cleaning, however, I do not have any record of a return call or scheduled appointment missed. I would offer to clean these same areas (Living Room and Hallway) COMPLETELY FREE OF CHARGE any time up to one year from the original service date. We certainly aim to stand behind our work 100%!"
Greg S.
Jan 2016
unknown
Robert R.
Nov 2015
They did a great job explaining the process & ensuring the job was done. They gave me an initial time quote. I called on the day I was supposed to pick up the rugs and they informed me they were not satisfied with the outcome so they needed to go thru an another cleaning step...at no additional cost. Everything turned out great!
Jayne B.
Jun 2015
unknown
Gina V.
May 2015
unknown
Mary R.
Apr 2015
unknown
Steven J.
Mar 2015
.
Matthew W.
Mar 2015
unknown
Steven J.
Dec 2014
unknown
Deb T.
Oct 2014
unknown
Kathy B.
Oct 2014
I hired Big Red Guaranteed Clean because I had used them in the past with good results. This time the job was the ultimate challenge. My son and his wife have light colored carpet they can't afford to replace right now. Needless to say spots and dirt appear quickly and easily. This is compounded by the fact they have cats that don't always make it to the litter box. They have had foster children, as well, that tracked in stains from the neighbor's mulberry tree. The technician accepted the challenge and worked very hard to remedy the situation. The carpet is clean and smells much, much better. Some stains refused to budge, but they are much lighter. (I think bleach or a carpet knife is the only way those stains would come out.) I am very pleased with the service and would encourage anyone that wants a good carpet cleaning to use this company.
Jody H.
Sep 2014
unknown
Kathy B.
Aug 2014
The technician, Dan, arrived at the appointed time. We discussed what I wanted done. He cleaned the areas I requested. He also put on protection as a bonus. With the Angie's List discount, my carpets are clean for a very reasonable price.
Dana M.
Jul 2014
We had a corner of the basement that got wet after the June 20th downpour. I called on Sunday, the 22nd, when we returned home from vacation and found the soggy carpet. Because I mentioned Angie's List, Chad came out that afternoon to assess the situation. I did some of the work myself based on his advice-- removing and disposing wet carpet pad. Technicians followed up the following day and set up large fans to dry out the area and the carpet. They also sprayed the area to discourage mildew. The crew returned last week to replace the carpet pad that I had removed in that corner. They were very thorough and stuck to their estimate. Their estimate was lower than another provider's who had told me that I'd be waiting at least a week before service.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Big Red's Guaranteed Clean is currently rated 4.7 overall out of 5.
Big Red's Guaranteed Clean accepts the following forms of payment: CreditCard
No, Big Red's Guaranteed Clean does not offer free project estimates.
No, Big Red's Guaranteed Clean does not offer eco-friendly accreditations.
No, Big Red's Guaranteed Clean does not offer a senior discount.
Yes, Big Red's Guaranteed Clean offers emergency services.
No, Big Red's Guaranteed Clean does not offer warranties.