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BACKLUND PLUMBING

Plumbing, Drain Cleaning, Water Heaters,

About us

Backlund Plumbing is one of Omaha's oldest and most respected plumbing companies. Backlund Plumbing started in Omaha in 1939 and has grown to be one of the largest and most respected plumbing companies in the area. Today we have over 30 professional licensed plumbers and customer service representatives, a fleet of fully equipped residential and commercial plumbing trucks and a 10,000 ft warehouse. One thing that has stayed consistent is customer satisfaction. Backlund Plumbing is known for honesty, quality and reliability and is one of the few companies that still stands behind its work with a full customer satisfaction guarantee. Backlund Plumbing still charges by the hour because we feel that is the fair way to charge our customers. We do not figure in any mistake time nor special percs for our technicians nor unfair high profits. Backlund Plumbing does not charge a trip charge nor does it put undo pressure to sign proposals for work to highly priced.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Repairs or replacement of all plumbing fixtures and faucets, all sewer and drain cleaning services including video inspections and locating, pressure jet sewer cleaning, replacement of lead and galvanized plumbing lines, repair and replacement of all water heaters. We repair and replace gas and propane lines, install new gas lines for appliances and fireplace units. We will inspect all plumbing for future purchases. We can remodel your existing plumbing any and all renovations. all services.

Services we don't offer

Heating and AC work.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8334 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
2%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 176-200 of 334 reviews

MICHAEL G.
11/2012
5.0
plumbing
  + -1 more
Everything was in an exremely tight place, and I didn't even know we had a drain valve for the sprinklers. Looks good now. He left everythimng clean and in better shape than it had been in.
Description of Work: Put in water pressure reuction valve, fixed leaky valve to lawn sprinklers and made everything much more accessible than before.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Michael L.
11/2012
5.0
plumbing
  + -1 more
They charged me somewhere between $60 and $90 for the wax seal replacement. I used them twice and I would definitely call them again. I think that they are a good group. The plumbers that came out were excellent. They came the same day I called and were on time; they came a bit early actually. The price is standard, they are not a bargain, but they are worth the money spent. I have no complaints with the quality of the work.
Description of Work: I used Backlund Plumbing to get the wax seal of my toilet replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Stuart H.
11/2012
5.0
plumbing
  + -1 more
Smooth and easy. Showed up about 10 minutes late but 2 of the numbers on the address were transposed on his work order. Spent just over an hour on our drain, charged us for 1 hour. Cleaned up and put everything back when he was done.
Description of Work: Was a simple drain cleaning. Our dishwasher was backing up when it was draining. Backlund cleaned the drain line in under an hour and recommended rinsing plates before loading dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Dean C.
11/2012
5.0
plumbing, water heater repair
  + 0 more
Their price was reasonable. It was our first try, and they were really good, and we would use them again in the future.
Description of Work: We used the services of Backlund Plumbing for our water heater.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wendell B.
11/2012
5.0
plumbing
  + -1 more
Given how involved and expensive this kind of repair is, I was nervous about the professionalism and honesty of the individuals performing the work. Before initiating the work and seeking several estimates, Backlund was the only company that left me with a comfort level of honesty, and accuracy of the estimate. Once the work started, they were there as scheduled, and worked very quickly. In a stroke of good luck, Backlund discovered that the electric utility had actually damaged the sewer line installing underground cable. They quickly coordinated inspection of the site to determine if the cable was still live (it was not). Once this was settled, the work continued quickly and was wrapped up in short order. The stroke of good luck was that the utility ended up picking up the cost of the repair, replacement of section of sidewalk that was dug up, and grading and reseeding of damaged area of lawn. Throughout the process, the staff at Backlund kept me apprised of what was happening and what to expect next. Very well done.
Description of Work: My main sewer line from house was damaged near the street. Backlund excavated and replaced the damaged line.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Patricia T.
11/2012
3.0
plumbing, water heater repair
  + 0 more
They quoted me a different price and they charged me much higher. The installation went well. The installer was very professional and cleaned up after the work. He did a good job. But, my problem was I could not get any information on the cost of the heater. My overall experience with them was just fine.
Description of Work: I have used Backlund Plumbing Company for plumbing services. They installed the water heater for us.

Rating CategoryRating out of 5
quality
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$1,250

Julie K.
10/2012
5.0
plumbing
  + -1 more
George was thorough while telling me what problems he found and detailed what he did to fix each. He was up-front with me about costs and what, if anything, I could do to prevent similar issues from happening in the future. George also left me with a helpful tip about keeping my water-heater cleaned so that it will last me a little longer than it would otherwise. I hadn't asked him anything about my water heater, but he brough it up as a helpful tip since he was down there when he had to shut off my water. Good service, punctual, fast and reliable/honest. I will be using Backlund Plumbing in the future for plumbing needs.
Description of Work: I had them check out the shower water pressure and fix a leaky toilet seal in the master bath and fix a leaky faucet in another bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Kevin C.
10/2012
5.0
plumbing
  + -1 more
Kitchen drain started to drain slow and back up on a Friday evening. Called and left a message to have someone come out on Monday morning to snake the drain. Did not receive a call back but first thing on Monday morning (8:30) a technician showed up to fix the problem. He worked on it for about 1 hour and 45 minutes. It finally got through the clog.
Description of Work: Snaked kitchen drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michael B.
10/2012
2.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Technician came on site to snake our drain as we were having slow drainage and some backup in the basement. Made a mess and splattered black sewage stuff on our walls and personal items. Problem was only slightly resolved and had backup a few days later so we called them back to explain that we were still having issues. My wife and I were having a baby at the time so my mother called in on our behalf and was told that the issue was most likely things being put down the drain and when my mother clarified that there were no children in the house she was told that young adults can be the worst for putting things down the drain. She insisted that they come out again and fix the problem on warranty and they snaked it again and hydro'd our sewer line (while making less of a mess but we still had black gunk on the nearby walls and on the floor which we had to clean up) and told us that there was an issue with our sewer line junction, that it was most likely a break in the line, and that we would need to have our sewer line repaired or replaced at a cost of $3500 or $6000 respectively. We contacted a second company for a quote after being told that we wouldn't be able to find a lower price and they insisted on coming out to look at it for themselves. After jetting the line and sending in a camera they found that the line was fine and that we just had an issue with roots and they proceded to hydro it again with much better results than Backlund. When we followed up with Backlund to discuss the other company's findings we left two messages that were never returned. In the end we are just going to do maintenance and treat with Root-X at a fraction of the cost of replacing the sewer line and won't be doing business with Backlund in the future.
Description of Work: Snaking and Hydro of our sewer line

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$400

Tracey D.
09/2012
5.0
plumbing, drain cleaning
  + 0 more
Great. i called them at 1:30, they called back within 15 minutes, said they could get out there today. They showed up at 2:45 and were out of there by 3:30. They called before they drove over so i could leave work and called me back right when they were done and were able to do the billing over the phone. Very prompt, polite, etc. i had a lot of kids toys in the tub and said i'd move them, and the plumber said no problem, we'll take care of that.
Description of Work: Had a really clogged bathtub drain and 2 slow bathroom sink drains. Had done what we could with Liquid Plumber... They came out and snaked all three, found a ton of hair...we have 4 kids, 2 girls with long hair so not too suprised... They fixed all 3.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jody S.
09/2012
5.0
plumbing, home remodeling
  + 0 more
It went very smoothly from start to finish.
Description of Work: We were very impressed with them. We called them because we needed to replace our shower head and the plumbing had to be completely changed which included tile work. They did not even charge us for the initial visit--they set up the tile company and the two of them worked together to get the job done. Very professional and would recommend them very very highly!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Vinod G.
09/2012
5.0
plumbing, water heater repair
  + 0 more
Called 30 minutes before arriving meet at the house dismatled old unit and had the new one installed in 2 hours
Description of Work: Installed a new 50 gallon gas water heater. very professional place drop cloths through the walk way. Quick turnaround. Would highly recomend Backland Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Roberta Price W.
09/2012
5.0
plumbing
  + -1 more
I've used this company before and am extremely satisfied with them. Scott spent time explaining the warranty on both the faucet and disposal. I am so pleased with this company that I have recommended them to all my friends. They are prompt and seem to go out of their way to give good, honest service. Prices are more than reasonable. I wouldn't use anyone else.
Description of Work: I had a new kitchen faucet installed and purchased a disposal from Backlund. Both were installed and working within an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Martha M.
09/2012
5.0
plumbing
  + -1 more
They were here twice and were great. They were finished within the first hour so I paid one hour labor plus parts. They were prompt and very friendly. It would have been easy for them to do a lot more work than was needed but they only did the work that was necessary to fix my problems.
Description of Work: I used Backlund Plumbing to fix a broken faucet and a leaking drain. They also repaired a floor and set a toilet for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lonnie T.
09/2012
4.0
plumbing, drain cleaning
  + 0 more
The service actually did unclog a drain but left a p-trap loose that made a mess.
Description of Work: The service company couldn't get to the basement tub drain that was clogged without the chance of damaging an opposing wall in the kitchen for access or repair. I had them snake a cleanout further down stream by the washer that was slow so I didn't completely loose my money.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

James F.
08/2012
5.0
plumbing
  + -1 more
They are very punctual and do a great job.
Description of Work: We've used this company a few times. They've fixed a leaking toilet and checked some leaking above our shower that was caused by the upstairs sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt K.
08/2012
5.0
plumbing
  + -1 more
They showed up on time. The workman did exactly what needed to be done. He got it fixed and did a great job. He was also very conscious of the price and did a good job of letting me decide which path I wanted to go down.
Description of Work: They repaired a shower and a toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jean H.
08/2012
5.0
drain cleaning
  + -1 more
Very good service. The technician knew his stuff and the situation was resolved quickly.
Description of Work: I had an emergency as the main drain had clogged. Backlund was quick to respond and the situation was resolved very quickly. And the price was good too. I will use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Gary B.
08/2012
5.0
drain cleaning
  + -1 more
On a Tuesday night, I went down to the basement to find the a puddle forming around the floor drain located in the utility room of our home. I directed our family to minimize the use of the water until the drain was cleared. I called Backlund Plumbing to clear the drain the next morning. We scheduled the service to occur in the 2-5 PM service window. They agreed to call me on my cell phone before going to the house, so I could leave work in time to be there with the technician. The service call that was scheduled immediately before ours took MUCH longer than they anticipated. The other service call included cleaning and jetting a sewer line leading from restaurant in an older part of town that had grease build-up. Because I hadn't heard from them, I called at 4:30 PM to find out the status. The dispatcher apologized, also stating that he was about to call me to let me know of the situation - that that the tech would be on the previous call for at least a couple more hours. I acknowledged that that it was fine, and they would not charge me overtime when they finally make to the house. The tech called around 6:30 PM to let me know that he was getting another piece of equipment to help him clean the restaurant line, and it would take at least another 1-2 hours. At that time, I asked if there was another technician that could be dispatched, and I was told that he was the only drain cleaning technician. At 9 PM, I called him, and he told me that he just finished packing up the equipment, and he was on his way. He showed up at the house a short time later, unpacked the equipment for our service call, and he had the drain cleared in 10 minutes. They charged their minimum service charge ($90/hr) plus tax for this service. Drain cleaning services are common in the area, and this rate is reasonable. Other service companies in the area offer coupons for $99 for the same service, when they normally charge double (or more).
Description of Work: The sewer drain leading from the kitchen started backing up into our basement through a floor drain located in the utility room. Backlund Plumbing had one of their technicians clear the drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$96

Nicole B.
07/2012
5.0
plumbing
  + -1 more
They just gave me an estimate. They didn't do any work. I didn't have any problems. They seemed like a good company. They were on time and seemed to be knowledgeable about what they were doing. They were quick.
Description of Work: I had Backlund Plumbing come out to give me an estimate for moving a basement drain.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Victoria A.
07/2012
5.0
water heater repair
  + -1 more
I called for an estimate for a leaking water heater. They came out the next day. Price quoted was average for top of the line unit. I set up the service date for the following Friday. The installer arrived on schedule, removed the old and replaced it with the new water heater. I had a two hour window in which I needed the job finished; it was done in barely over an hour. That's including clean up time. He was very friendly, answered my 3 year old's questions with ease. I would definately use this company again, but hope I don't have to.
Description of Work: The old leaking water heater was removed and a new one was put in its place.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Pamela J.
07/2012
5.0
plumbing, drain cleaning
  + 0 more
It was a great thing to know that Backlund Plumbing had a 24 hour number to call in an emergency. And boy did we have an emergency.A backed up sewer in the basement,and water every where.Backlund came with in an hour of our 10:30 PM call,and fixed the problem with extreme professionalism.We are thankful to them,and the young man named Ron was so nice about doing this messy job,at that hour of the night.
Description of Work: Our basement sewer backed up last night,and flooded the entire basement floor. I had used Backlund about 2 weeks before for a master bathroom problem,so when disaster hit last night, I looked in the phone book to see if Backlund had a 24 hour emergency phone # to call. They did,so I called about 9:30 at night and by 10:30 a very nice young man named Ron showed up and had the drain unclogged with in an hour.he had been working since 7:30 that morning and was a nice as he could be,still at 11:00 at night.I will recomend them to any and all who will ever need excellent plumbing service.Backlund is A+ in my book.Thank you Backlund !!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

Linda N.
07/2012
5.0
plumbing
  + -1 more
They were great. They came out and looked at the problem right away. They came back the very next day to fix it as it was not an emergency. They did a great job.
Description of Work: I used Backlund Plumbing to fix a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jay H.
07/2012
5.0
plumbing
  + -1 more
I've used Backlund 4x's now. My boss recommended them to me. Couldn't be happier with the service & price. They have repaired a water heater for me, replaced a water heater in a house I was selling, capped a drain & supply line in a half bath I was renovating, and scoped the main drain line to the street. I've had 2 different tech to the house. Both have been very professional, friendly, and just plain great to deal with. Will call them again when I need plumbing work done.
Description of Work: Repaired a water heater, replaced a water heater, had a drain line & 2 copper supply lines capped, and a camera scope of the main sewer drain line from our house to street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Cynthia M.
07/2012
5.0
plumbing, drain cleaning
  + 0 more
Was on time and did a good job. He came highly recommended by a friend.
Description of Work: Plugged 4 drains, changed filter in our faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

6215 Grover St, Omaha, NE 68106

http://www.backlundplumbing.com

Service hours

Sunday:
12:00 AM - 12:00 PM
Monday:
7:00 AM - 4:30 PM
Tuesday:
7:00 AM - 4:30 PM
Wednesday:
7:00 AM - 4:30 PM
Thursday:
7:00 AM - 4:30 PM
Friday:
7:00 AM - 4:30 PM
Saturday:
12:00 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Septic Systems,
Heating and Air Conditioning,
General Remodeling,
Natural Gas Lines,
Water Filtration and Softening,
Excavating

FAQ

BACKLUND PLUMBING is currently rated 4.8 overall out of 5.

Sunday: 12:00 AM - 12:00 PM

Monday: 7:00 AM - 4:30 PM

Tuesday: 7:00 AM - 4:30 PM

Wednesday: 7:00 AM - 4:30 PM

Thursday: 7:00 AM - 4:30 PM

Friday: 7:00 AM - 4:30 PM

Saturday: 12:00 AM - 12:00 PM

BACKLUND PLUMBING accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, BACKLUND PLUMBING offers free project estimates.
Yes, BACKLUND PLUMBING offers eco-friendly accreditations.
No, BACKLUND PLUMBING does not offer a senior discount.
Yes, BACKLUND PLUMBING offers emergency services.
Yes, BACKLUND PLUMBING offers warranties.
BACKLUND PLUMBING offers the following services: Repairs or replacement of all plumbing fixtures and faucets, all sewer and drain cleaning services including video inspections and locating, pressure jet sewer cleaning, replacement of lead and galvanized plumbing lines, repair and replacement of all water heaters. We repair and replace gas and propane lines, install new gas lines for appliances and fireplace units. We will inspect all plumbing for future purchases. We can remodel your existing plumbing any and all renovations. all services.
Heating and AC work.

Contact information

6215 Grover St, Omaha, NE 68106

http://www.backlundplumbing.com

Service hours

Sunday:
12:00 AM - 12:00 PM
Monday:
7:00 AM - 4:30 PM
Tuesday:
7:00 AM - 4:30 PM
Wednesday:
7:00 AM - 4:30 PM
Thursday:
7:00 AM - 4:30 PM
Friday:
7:00 AM - 4:30 PM
Saturday:
12:00 AM - 12:00 PM