AMERICAN WATER DAMAGE OF OMAHA, LLC

I had an unexpected water issue at my home, and American Water Damage responded quickly and professionally. The team was knowledgeable respectful and worked efficiently to medicate the damage. They kept me informed throughout the entire process and made a stressful situation so much easier to handle. I truly appreciate their expertise and top-notch customer service. Highly recommend them to anyone in need of water mitigation services!

Prompt and great customer service

Did great work. Workers were very professional. Had Water leak in from outside. Came in dried out my carpet and the subflooring. Work was done pretty quickly.

Did an outstanding job. Really appreciate the professionalism.

Jeremy was very polite and thoroughly explained the work that needed to be done and answered all my questions. Thank you!

AWD has been great to work with through this catastrophe, having people on location within hours to mitigate and guiding me through the process. From the Tech Jeremy to the Rebuild Advisor, I felt like they work a well oiled machine.

Nathan and Adam arrived on time and they did their work promptly. I'm satisfied with the work they've done. They were both friendly!

Daryl called to let us know He was on the way. He and a partner assessed the issue w our hardwood and placed 3 mats and an industrial dryer on hardwood floor. Answered our questions and asked what time would be convenient for them to revisit tomorrow to relocate the mats. I have faith we are in good hands. Thanks Daryl!

The pro almost no called no showed me but he finally showed up 3 hours late and put me behind on Christmas. $95 deposit just to get an estimate.

Worst customer service we have ever experienced. The job was projected to be completed within 1 month. It took 6 months. Lots of imperfections that had to be corrected. The project manager was very difficult at times and a poor communicator as well. They didnt have a place to submit a review on their website so I am submitting one here and on the BBB.

When removing the mold they made me aware of the original damage so I could get to the root of the problem. I had no idea my roof was leaking. Now everything is repaired.

The company did the mold removal and painting as I requested. They charged $1794.54 total for the work. I had originally requested separate bids for the painting and mold removal. but they gave me a combined bid. I again requested separate bids and was given separate bids totaling a little less than $100.00 more than the original combined bid. I decided to have both projects done at the same time, so I accepted the combined bid. The office administrator charged me the sum of the separate bids even after I pointed out that I was having both projects done at the same time and the combined bid should apply. I feel that on a project involving this much money, that the office administrator should have been more reasonable.

The technician that came & completed the project was friendly & efficient. Great Job!

Very prompt, accommodating, on time, and sensible.

Very friendly got the job done so happy

American Water Damage was a pleasure to work with and got the job done right and on-time. I was very pleased with the results. I had some moldy spots on some of the basement boards. They cleaned it up so it looks like new.

Ryan was exceptional at everything great customer service

American Water Damage were the only company willing to come the distance to do the job.

They were great to work with. Took care of problem without ever having to meet them. Very Accountable and Reliable. Terry was Awesome.

Very professional on time very affordable.

Prompt, professional and honest. Would recommend to anyone for mold inspection.

Great job, quick response, prompt and very professional. I will definitely recommend and use again!