American Rooter

I have a slow drain in my bathtub that needed to be snaked. I called this company. They came out and tried to sell me a program which I would have to pay in monthly! They also would not snake my dream because of the reason they might put a hole in my pipe! They tried to sell me $14,000 of service of digging up concrete! They sold me a bottle of crap that did NOT un- clog my drain! So I spent money for nothing! Very disappointing! And still have the slow drain

Pat explained options for repairs and used camera to support work needed, He was very pleasant and professional. Bradyn, Jarred and Dylan worked hard to get the work done in a timely manner and introduced themselves when they arrived. Bradyn was very helpful throughout the project and patiently answered all my questions. Dylan did a great job cleaning up my white kitchen floor after repairs. I didn't see as much of Jarred but know he was hard at work when i observed him. They appear to me to be a great team of guys who work very hard to do satisfy the customers. I didn't even cry when they put a huge hole in my family room floor! Dylan, also, answered a lot of my questions! I learned a lot qbout plumbing. Thanks to all of them for their hard work!

Do not use this company! The company explained that the repair was harder than it was. The workers completed the work in 20 minutes and did not do the work they said they would. They essentially put putty on two pipes and charged me over $1,300. I called other companies and they said that job should have cost more than $300 at the top end. I would not recommend this company at all. Please be advised.

Good communication, timely work

Very professional

We had our entire main sewer line replaced, they made a big & scary decision very easy. Joe came to inspect & quote at the beginning of the morning window time. He didn't rush & let me ask all of the questions I could think of. We made a decision to use their services by the next morning so called to set it up (i'll spare the detailsof talking with Andrew in the office except to say he was very nice & accommodating as well). They were able to start the next day! Joe met the plumbers doing the work at our house for introductions and then they got right to work. The plumbers working were Mike, Garrett & Keith but there were a lot more people here than that- they had a crew! They took care of EVERYTHING; the city coming to mark underground, street blockades, the construction signs, clean up & city inspection. They kept us updated & luckily everything seemed to go smooth. Mike & Garrett even stayed after to talk with me about another plumbing project we have in mind. Now the cool part, from quote to project completion was 5 days...Monday to Friday. This was a very intimidating & scary project that we had put off for a long time but they made it so easy & pain free. You get what you pay for and in this case, I was happy to pay for the peace of mind American Rooter gave.

Very efficient and professional service men and quite personalble. The men were very helpful and explained about thei monthly service plan that will help me in the future with problems I have in this old house. I appreciated their interest in helping me address the problems that I have with the plumbing.

Very professional, personable, and competitive in pricing. This was to sleeve our sewer line, a big job over 2 days, but made sure we had service over night. I expected the yard to have some wear and it did.

Top notch business, always available to address any concerns or questions I had and honest as the day is long. I had a large project and Brad and crew worked from early morning till the sun went down to complete early. I can, without hesitation recommend American Rooter Plumbing.

Very polite, business-like demeanor from all of the crew. They explained exactly what they were doing and completed the project in the stated amount of time.

Very friendly. Always kept us on top of their schedule on this very large and complicated job. Reasonably priced for what the job entailed. Only issue was when they were done they left the yard in disarray. I had to till the entire area jus to get the ground smoothed out so we could get grass to grow. Would recommend still.

Pros and cons to my experience with American Rooter: Pros: 1. The person I spoke with on the phone (Sarah, I believe) and the technician, Dan, were both very personable. 2. They send you a picture of the technician before he comes to your house so that you know who to expect. 3. Dan told me up front what the cost would be to run a camera through my line and to replace my toilet. So, I knew before he started the work just how much the job would cost. The fact that I had them proceed was on me. Cons: 1. This company is WAY overpriced. I learned this after the fact. To run the camera through the line cost me $230 (plus $30 to “locate the sewer line”). I have learned from multiple companies since then that they charge $125 for this service. 2. To install a new toilet cost $780, including the toilet. I was told that their cost for the toilet itself is about $300. That still leaves $480 in labor to pull the old toilet, replace the seal and install the new toilet – about a one-hour job. 3. Dan had to return three times (3 different days) as there was water coming out from under the bowl. It took that many trips to determine that the new bowl that had been installed was cracked. (There appeared to be a condensation issue as well with this bowl. It was not an issue I had with my previous toilet.) 4. Dan gave me an estimate to replace my 50-gallon water heater. The estimate was $1900. I just had it replaced by another company. They installed a commercial-grade A.O. Smith 50-gallon water heater for $1150. I could have had a standard A.O. Smith water heater installed by Lowe’s for just shy of $1000.

The technician, Alex, was knowledgeable, kind, and courteous. He was respectful of my home by wearing shoe covers, knocking before coming in with his tools and when I asked if I needed to lay down any floor coverings he told me he would put covers on his equipment. He patiently spoke with my husband on the phone before beginning the work so that all our questions were answered. He worked thoroughly and efficiently. Thanks, Alex!

The only negative aspect of the service was the cost.

do it when its warmer weather! Brad was great

what a great company

They are very thorough. They try to upsell you on a lot of products.

I had 5 year that faucet that I could not get parts for and they replaced it with one that had a 10 year warranty. The plumber was very helpful. I would recommend them to anyone needing plumbing service.

Excellent work. They communicated with me through every step of the project.

This company was fantastic. My water heater went out and I was not able to get it lit back up. They came the day I called and gave me several options. Great people and great work. They answered all of my questions and installed the water heater and a water purifier in hours. I would recommend this company to anyone.

Brad and team are awesome. I'm totally tardy in submitting this review (work done in Dec'15) but wanted to make sure I did it b/c they are just that good. So good in fact that I used them on 2 other separate plumbing emergencies I had a month or two later. For this job Brad by far did the most thorough inspection and estimate presentation of the 4 contractors I called. He presented a very detailed estimate that outlined any unknown costs (expected with a job this big) as well as identified potential areas of savings. Brad is very customer focused, courteous, knowledgeable in his craft, trustworthy and the bid was very competitive. I just wish now they did HVAC work, too.

Very friendly, respectful of your home, timely & did everything they daid would be done.