This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
American Rooter
Commercial Drain Line Breakage Service, Sewer Main Installation Service, Sewer Main Install, Replace or Repair,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Here at American Rooter Plumbing, Inc., we believe that you should always know who's coming to perform plumbing and drain cleaning work in your home or business. Our company specializes in drain cleaning, water heater repair and installation, and other plumbing repairs in both residential and commercial properties. We have the best team of plumbers, drain technicians, and support staff to carry out any service work you need. American Rooter Plumbing offers emergency plumbing and drain cleaning services for those unexpected plumbing problems that come your way. We consider it a privilege to be considered for your plumbing needs, and look forward to gaining your trust!
Business highlights
13 years of experience
Services we offer
Drain Clean , Plumbing, Trenchless Sewer Repair, Trenchless Sewer Replace, Water Heater
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.322 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 14% |
Filter reviews by service
Showing 1-22 of 22 reviews
Erin P.
Oct 2023
I have a slow drain in my bathtub that needed to be snaked. I called this company. They came out and tried to sell me a program which I would have to pay in monthly! They also would not snake my dream because of the reason they might put a hole in my pipe! They tried to sell me $14,000 of service of digging up concrete! They sold me a bottle of crap that did NOT un- clog my drain! So I spent money for nothing! Very disappointing! And still have the slow drain
Response from American Rooter
"Hi Erin, thank you for your feedback. All feedback gets reviewed by management and after further review it was discovered that on your initial call recording into the office, you requested the Bio product. The Bio product that you received is a preventative/maintenance item. It is not a harsh chemical that will open or cause damage to your drain, as we saw with your current situation. Our apologies that you did not have a positive experience or end result but if there is any other feedback that you would like to relay, we would be happy to address. Thank you, Sarah C - owner"
Beverly T.
Sep 2023
Drain Line Breakage Camera Locate
Pat explained options for repairs and used camera to support work needed, He was very pleasant and professional. Bradyn, Jarred and Dylan worked hard to get the work done in a timely manner and introduced themselves when they arrived. Bradyn was very helpful throughout the project and patiently answered all my questions. Dylan did a great job cleaning up my white kitchen floor after repairs. I didn't see as much of Jarred but know he was hard at work when i observed him. They appear to me to be a great team of guys who work very hard to do satisfy the customers. I didn't even cry when they put a huge hole in my family room floor! Dylan, also, answered a lot of my questions! I learned a lot qbout plumbing. Thanks to all of them for their hard work!
Nick T.
May 2023
Do not use this company! The company explained that the repair was harder than it was. The workers completed the work in 20 minutes and did not do the work they said they would. They essentially put putty on two pipes and charged me over $1,300. I called other companies and they said that job should have cost more than $300 at the top end. I would not recommend this company at all. Please be advised.
Tiffany P.
Dec 2022
Sewer Main Install, Replace or Repair
Good communication, timely work
Rod C.
Aug 2022
Drain Line Breakage Camera Locate
Very professional
Damian M.
Jun 2022
Sewer Main Install, Replace or Repair
We had our entire main sewer line replaced, they made a big & scary decision very easy. Joe came to inspect & quote at the beginning of the morning window time. He didn't rush & let me ask all of the questions I could think of. We made a decision to use their services by the next morning so called to set it up (i'll spare the detailsof talking with Andrew in the office except to say he was very nice & accommodating as well). They were able to start the next day! Joe met the plumbers doing the work at our house for introductions and then they got right to work. The plumbers working were Mike, Garrett & Keith but there were a lot more people here than that- they had a crew! They took care of EVERYTHING; the city coming to mark underground, street blockades, the construction signs, clean up & city inspection. They kept us updated & luckily everything seemed to go smooth. Mike & Garrett even stayed after to talk with me about another plumbing project we have in mind. Now the cool part, from quote to project completion was 5 days...Monday to Friday. This was a very intimidating & scary project that we had put off for a long time but they made it so easy & pain free. You get what you pay for and in this case, I was happy to pay for the peace of mind American Rooter gave.
Wanda H.
May 2022
Very efficient and professional service men and quite personalble. The men were very helpful and explained about thei monthly service plan that will help me in the future with problems I have in this old house. I appreciated their interest in helping me address the problems that I have with the plumbing.
Patty J.
Oct 2021
Sewer Main Install, Replace or Repair
Very professional, personable, and competitive in pricing. This was to sleeve our sewer line, a big job over 2 days, but made sure we had service over night. I expected the yard to have some wear and it did.
Bruce S.
Jun 2021
Sewer Main Install, Replace or Repair
Top notch business, always available to address any concerns or questions I had and honest as the day is long. I had a large project and Brad and crew worked from early morning till the sun went down to complete early. I can, without hesitation recommend American Rooter Plumbing.
Susan D.
Jul 2019
Sewer Main Install, Replace or Repair
Very polite, business-like demeanor from all of the crew. They explained exactly what they were doing and completed the project in the stated amount of time.
Bert C.
Jun 2019
Sewer Main Install, Replace or Repair
Very friendly. Always kept us on top of their schedule on this very large and complicated job. Reasonably priced for what the job entailed. Only issue was when they were done they left the yard in disarray. I had to till the entire area jus to get the ground smoothed out so we could get grass to grow. Would recommend still.
Dave D.
Nov 2018
Pros and cons to my experience with American Rooter: Pros: 1. The person I spoke with on the phone (Sarah, I believe) and the technician, Dan, were both very personable. 2. They send you a picture of the technician before he comes to your house so that you know who to expect. 3. Dan told me up front what the cost would be to run a camera through my line and to replace my toilet. So, I knew before he started the work just how much the job would cost. The fact that I had them proceed was on me. Cons: 1. This company is WAY overpriced. I learned this after the fact. To run the camera through the line cost me $230 (plus $30 to âlocate the sewer lineâ). I have learned from multiple companies since then that they charge $125 for this service. 2. To install a new toilet cost $780, including the toilet. I was told that their cost for the toilet itself is about $300. That still leaves $480 in labor to pull the old toilet, replace the seal and install the new toilet â about a one-hour job. 3. Dan had to return three times (3 different days) as there was water coming out from under the bowl. It took that many trips to determine that the new bowl that had been installed was cracked. (There appeared to be a condensation issue as well with this bowl. It was not an issue I had with my previous toilet.) 4. Dan gave me an estimate to replace my 50-gallon water heater. The estimate was $1900. I just had it replaced by another company. They installed a commercial-grade A.O. Smith 50-gallon water heater for $1150. I could have had a standard A.O. Smith water heater installed by Loweâs for just shy of $1000.
Response from American Rooter
"Hi Dave, Thank you for your feedback. I do not feel that you are comparing apples to apples but rather apples to oranges. You see, while every single one of our work trucks will come to your home, they will have a sewer camera, a fully stocked truck (a warehouse on wheels) and our technicians are all background checked, drug screened, and authorized to work in the metro area. While I know our competitors VERY well, I can honestly tell you, they do not do these things - especially contractors from LOWES. Sadly. With us, you know you have a technician that will come to your home that is trust worthy. And as you can see, we stand behind our work. Yes, we came out to your home on numerous occasions - but you should see that we stand behind our work and our products. We replaced the entire toilet, twice, to find out that it was condensation. So, yes, we ate all costs associated with this repair when it was not even a product or labor warranty - at no cost to you. I am sorry that it took a few trips to come out to discover this because I know your time is extremely valuable. While I understand that our rates are a little higher than others, we also provide you with a completely different experience and service than other companies do."
Terri B.
Jul 2018
The technician, Alex, was knowledgeable, kind, and courteous. He was respectful of my home by wearing shoe covers, knocking before coming in with his tools and when I asked if I needed to lay down any floor coverings he told me he would put covers on his equipment. He patiently spoke with my husband on the phone before beginning the work so that all our questions were answered. He worked thoroughly and efficiently. Thanks, Alex!
Dennis S.
May 2018
The only negative aspect of the service was the cost.
Tanner H.
Feb 2018
Sewer Main Install, Replace or Repair
do it when its warmer weather! Brad was great
Scott S.
Feb 2018
Sewer Main Install, Replace or Repair
what a great company
John B.
Nov 2017
They are very thorough. They try to upsell you on a lot of products.
Joan C.
Nov 2017
I had 5 year that faucet that I could not get parts for and they replaced it with one that had a 10 year warranty. The plumber was very helpful. I would recommend them to anyone needing plumbing service.
Steve B.
Nov 2017
Excellent work. They communicated with me through every step of the project.
Michele J.
Aug 2017
This company was fantastic. My water heater went out and I was not able to get it lit back up. They came the day I called and gave me several options. Great people and great work. They answered all of my questions and installed the water heater and a water purifier in hours. I would recommend this company to anyone.
Mike A.
Jun 2016
Sewer Main Install, Replace or Repair
Brad and team are awesome. I'm totally tardy in submitting this review (work done in Dec'15) but wanted to make sure I did it b/c they are just that good. So good in fact that I used them on 2 other separate plumbing emergencies I had a month or two later. For this job Brad by far did the most thorough inspection and estimate presentation of the 4 contractors I called. He presented a very detailed estimate that outlined any unknown costs (expected with a job this big) as well as identified potential areas of savings. Brad is very customer focused, courteous, knowledgeable in his craft, trustworthy and the bid was very competitive. I just wish now they did HVAC work, too.
Julene Z.
Jun 2015
Very friendly, respectful of your home, timely & did everything they daid would be done.
Licensing
Licensed*
Trade License Number
39300-25
Trade License Locale
NE
Trade License Expiration
06/01/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
American Rooter is currently rated 4.3 overall out of 5.
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
American Rooter accepts the following forms of payment: CreditCard
Yes, American Rooter offers free project estimates.
No, American Rooter does not offer eco-friendly accreditations.
No, American Rooter does not offer a senior discount.
No, American Rooter does not offer emergency services.
Yes, American Rooter offers warranties.