Charlie's North Platte Plumbing

Terrible! We had used Charlie's several years ago to replace a hot water heater and a recirculation pump. They did a fantastic job. The total cost was about $1300.00 which was very reasonable. I was totally satisfied. I contacted them for a leaky shower head, as they had been very good several years earlier. I found out later the company had sold to a new owner. They sent a guy out, he said he fixed it. He did not. I called them back, they sent a different guy out, he said he fixed it. He did not. I called them back a third time, they sent another different guy out, he said he had to order a new cartridge and the other guys should have done that in the first place. He came back the next day and replaced the cartridge and said it was fixed. It was, but he had it so the cold came out hot and the hot came out cold. (put it in backwards). By now I am extremely upset. I decide to live with the backward installation as I have had to leave work several times to meet them at the house. I get the bill and it is for $180.00. I call to complain and they tell me the bill is correct. I tell them the issue with the cartridge being put in backwards, and they tell me they will fix that. The guy that put it in backwards came back. He fixed it and apologized. The whole ordeal was very frustrating. Would not use them again.

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